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Kudos0

Forum Out of Date

When ever I post something or even subscribe to a thread the changes don't show up.

If I Log Off and then Log On all the changes show up.

It seems the forum pages are not being refreshed with new information.

Jim

Replies

Kudos0

Re: Forum Out of Date

This is what I got after I posted  this thread.

Clicked on Forum Feedback and my thread is not there. Reloaded page and still the same.

Logged Off and Logged On and now it shows.

Also my subscription to my new thread did not show until I logged off and then back on.

Jim

Kudos0

Re: Forum Out of Date

Hi, Jim. I'm finding the same thing. I am going through my post where I'm listed as the last replier, only to find people have posted after me but it doesn't show unless I'm logged in and refresh the thread.

Andmike has posted some info re this.

https://community.norton.com/forums/do-you-want-be-able-jump-last-post-thread

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Forum Out of Date

This is different then what Andmike was talking about in his thread.

From my 1st screen shot it shows my new thread "Form Out of Date" is the latest post in the Forum Feedback forum but when I go to Forum Feedback it is not found anywhere. After Log off and Log on it then appears. Its not a sorting problem but the fact my thread is just not there at all.

Also my new thread did not appear in my subscriptions until I log off and log on.

Jim

Kudos0

Re: Forum Out of Date

PhoneMan wrote:

When ever I post something or even subscribe to a thread the changes don't show up.

If I Log Off and then Log On all the changes show up.  It seems the forum pages are not being refreshed with new information.

Hi PhoneMan:

I've noticed the same issue.

I don't know if it's related, but if I receive an e-mail notification that a new reply has been added to a topic I'm subscribed to, I often can't view that reply in the forum until I log into my account.  I wonder if this has anything to do with the way that "New" posts in a thread are being detected that requires a refresh of the user's login?  I'm not sure why my ability to view a post (presumably approved by Yolanda or one of the mods) should depend on whether I'm logged into the forum or not.

Kudos0

Re: Forum Out of Date

Hi Imacri.

Not sure what the image you post is supposed to show.  However if you are thinking that it is wrong that the "new" column should show "0" in these cases I think you should be aware that the "New" column only counts new replies.  The two threads you show have bold titles showing that they are new and unread threads.  The fact that it only says Sunil_GA posted them and gives no latest post, means that there are no replies.  So in both cases the "new" count should be Zero, as is shown.

Several of us have asked that the first post should be added to the "new" count if it is unread, but I do not know if this request has been accepted, and if it has, when we might see the change.

If I misunderstood the purpose of your image, please accept my apologies.  

Mike
Kudos0

Re: Forum Out of Date

I think you should be aware that the "New" column only counts new replies. 

So, how come the "IMCE what happened" Thread has 59 Replies and 0 New
So, Kudos only count for the opening post ?
Kudos added to the Thread other than the original post do not add to the Kudos count?

Kudos1 Stats

Re: Forum Out of Date

bjm_ wrote:
.................

So, how come the "IMCE what happened" Thread has 59 Replies and 0 New
So, Kudos only count for the opening post ?
Kudos added to the Thread other than the original post do not add to the Kudos count?

I believe that the "New" column shows/counts replies that you have not seen/read.  So as you have been actively watching the "IMCE what happened" thread I assume you have read all the replies and there are none you have not read - so "new" would total - Zero.

A feature of the new forums does appear to be that the Kudos count in the forum list only counts the Kudos given to the original post.  I believe that several people have asked for that total to include all Kudos given in the thread, in future.

Did that help?

Mike
Kudos0

Re: Forum Out of Date

That sounds logical
I nominate Andmike for Mayor of the New Community.
Maybe, if I slip you a few bucks.  You can restore my rank
First order of business for the new Mayor.  Do something about this Logout / Login thingy.

 

Kudos0

Re: Forum Out of Date

Now tell me how to convert French to English
https://community.norton.com/forums/menaces-detect%C3%A9es-sans-rien

Second order of business is add a Tutorial to Forum Feedback "Language101"

Kudos0

Re: Forum Out of Date

To answer PhoneMan's original question...

There is still some problems with a lag between the time you post a thread or reply and when you can view it. The time varies, but your logging out and back in may be the amount of time required to get the post to be viewable.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Forum Out of Date

To answer PhoneMan's original question...

There is still some problems with a lag between the time you post a thread or reply and when you can view it. The time varies, but your logging out and back in may be the amount of time required to get the post to be viewable.

Don't think so. If I post something and go about reading other threads or whatever and come back, its still not there.

If I Log out and back in just a short time after posting it shows.

It also takes a Log out and back in to update my Subscriptions.

Jim

Kudos0

Re: Forum Out of Date

Hi PhoneMan.

I am wondering if it might have been a temporary issue as a number of people seemed to suffer something similar yesterday but I note that my posts today seem to appear almost immediately.  Can you check again today and give us an update.  That should indicate if it was a general issue earlier on or something more specific to you.

Good luck.

Mike
Kudos0

Re: Forum Out of Date

bjm_ wrote:

Now tell me how to convert French to English
https://community.norton.com/forums/menaces-detect%C3%A9es-sans-rien

Second order of business is add a Tutorial to Forum Feedback "Language101"

The new forums are intended to be multilingual - that is why there is an English button at the top right of your screen you can go to that to select the other language forums if you wish.  It appears that the poster of the thread you refer to posted in both English and French forums at the same time (in French in both cases).  The intention had been to lock the one posted in the English forums but for some reason the lock broke temporarily and you and peterweb were able to respond.  Liliana_Gaspar has now re-locked the "English" thread and inserted an explanation.  Well done for trying to help.  

If you use Google Chrome of the Google Toolbar in IE, then Google Translate will do a fairly good job of translating if you want to try other foreign language posts.  

Mike
Kudos0

Re: Forum Out of Date

The intention had been to lock the one posted in the English forums but for some reason the lock broke temporarily [..]

Just don't make locks like they used to.

Thanks Mayor Andmike

Kudos0

Re: Forum Out of Date

I just subscribed to a new thread and it showed up immediately in my account subscriptions so that part looks fixed but will monitor for a while.

I will see what happens when I post this.

Jim

Kudos0

Re: Forum Out of Date

OK, My posts are now showing up correctly but I did notice another small problem.

On the main Forum page the Latest Post is not always correct. It seems to show the latest new thread.

Click on a few and see what you get.

If you open the sub forum (PCTools or Forum Feedback) the listed post is not the latest.

Kudos1 Stats

Re: Forum Out of Date

Hi PhoneMan.

I think that yet again the forum is set up for Threads not posts.  Though most of the users think posts... 

So the "Latest Post" on the Community forums list page actually refers to the latest "thread".

But following pressure from users the individual forum list page is sorted on the latest "post".  

So if posts/replies have been made since the newest thread was created then the overall Community forums list will show the latest "thread" which on the forum list page will be below the threads with the later "posts".

Does that tie in with what you are seeing and help explain things?

I suspect that most users would like the Community forums list page to show the "Latest post" as just that the latest post.  However we will have to see if others agree and if Tony's team will go along with such a change.

Mike
Kudos0

Re: Forum Out of Date

You nailed it Mike. That is what I am seeing. Forum needs a little tweaking but its getting better.

Forum still has a problem with new posts. I got an email alert to your post and as I was still logged in your post did not show until I reloaded this page.

Maybe a cache problem with FF?

Jim

Kudos0

Re: Forum Out of Date

Well your latest experience seems to show that the email alerts are working well!  

I don't think we can expect the forum list pages on our computers to update instantly.  If Norton pushed out to all users every time someone made a post it would be a tremendous job.  So they must rely on our browsers polling the servers every so often, I have no idea how often they will normally do that for a page.  This will result in "delays".  However if you change pages or refresh then you will get the latest that is on the server.  So what you report does not make me think that anything is "wrong", maybe the email notification is too fast  and that we expect a little too much...

Keep an eye on things and see if it causes you any real problems.

Mike
Kudos0

Re: Forum Out of Date

DELETED - Double post!
Sandro
Kudos0

Re: Forum Out of Date

If I click a page my browser should download the newest version of the page and this is not happening. It seamed to work earlier today but now it is back to same problem. I don't have this problem on any other Forums I belong to, so it is a problem with this Forum.

Jim

Kudos0

Re: Forum Out of Date

Hi Jim, I don't think FF is the problem, i've the same issue with IE11

Sandro
Kudos0

Re: Forum Out of Date

That does not sound right does it Jim.  

When you say you "click a page" exactly what are you clicking on, and how do you know it is not the latest page?  

Sorry to ask dumb questions but I'm hoping it might help us find the answer to the problem.

Mike
Kudos1 Stats

Re: Forum Out of Date

If I have been logged in for a while and click on a topic such as Forum Out of Date and that page loads in my browser it is not up to date as new posts are not showing. I have received emails that say a topic has been replied to but when I open that topic the new post is not there. However if I have logged out and then log in those new posts are present.

When I post I get an indication in my Account that my post has posted and it also shows up under Activity but if I go back to the thread my post is not there.

Jim

Kudos0

Re: Forum Out of Date

PhoneMan wrote:

If I have been logged in for a while and click on a topic such as Forum Out of Date and that page loads in my browser it is not up to date as new posts are not showing. I have received emails that say a topic has been replied to but when I open that topichttps://community.norton.com/forums/norton-internet-security-norton-360-norton-antivirus the new post is not there. However if I have logged out and then log in those new posts are present.

Further to PhoneMan's comments, I just took two screenshots of the NIS/NAV/N360 board in quick succession.

I received a handful of e-mail notifications that there were several new comments posted in threads in the NIS/NAV/N360 board that I've subscribed to.  Here's what it first looked like when I opened Firefox and browsed to the main board page at https://community.norton.com/forums/norton-internet-security-norton-360-norton-antivirus (i.e., before I logged in).  A refresh of the page had no effect.  I opened a few individual topics and confirmed that and none of the new posts were viewable.

...and here's what it looked like 30 seconds later after I had logged in.  When I opened the individual topics all the "missing" posts from this afternoon were suddenly viewable.


I think there's more to this problem than a simple case of the e-mail notifications getting ahead of the approval process and actual posting in the forum.  The posts I am able to view in the forum are very much dependent on whether I'm logged in or logged out.

Kudos0

Re: Forum Out of Date

Thanks for that interesting bit of research Imacri.

I have no idea why you should see more when logged in.  It would be fascinating to know how long you would have to wait logged out before these posts showed.

However that is not all that is odd about your images.  The time of posting on the "Norton Power Eraser 4.3.5" has changed by 2 hrs!

For the "Norton 2015 (V22) upgrade" post the initial time of posting has again changed by 2 hrs which in that case actually changes the day!  Also in your first post there appear to be just 263 replies (no mention of "new") but in the second there are 266 and 5 "new" which implies that there were in fact 2 "new" when you took the first image.  This latter point is however clouded by the fact that the "New" column seems to be missing from the first image, which in itself seems odd as I cannot get my display to do that.  If I narrow my screen down eventually the "new" and "kudos" columns go but they go together.   

[Edit - I have just noticed (amazing what you see but do not notice!) that the "new" column does not show for those not logged in.  I wonder if the team think that timeliness is less important for people not registered with the forum particularly as, if you do not log out then the next time you visit you are automatically logged in.  Just a thought...]

So at the moment I am wondering if they were messing about behind the scenes with "time" etc and that may in part be the reason for your odd findings.

I remain fascinated to see how this pans out but am currently still unclear of exactly what is happening.

[Edit - Edit - I have just been checking using a second computer which is not logged in to the forum and this one which is and if I use the refresh button on the computer that is not logged in I am seeing changes reflected instantly.  So maybe it was an issue when they were doing something in the background.]

Mike
Kudos0

Re: Forum Out of Date

I replied to a post a short while ago. I stayed logged in and tried refreshing the page, going to other threads, coming back and no indication on my post.

I waited 15 min, tried refresh and nothing.

I then Logged out and back in and there it was.

Jim

Kudos0

Re: Forum Out of Date

Hi Jim.

Did the post you were checking on have any links or images?  Posts with links and images seem to get queued for moderation which gives a delay.  Plain text posts seem to get through more or less immediately.

Mike
Kudos0

Re: Forum Out of Date

Imacri I think I have just found the reason why the times of posts on your first image and your second are different.  If you are not logged in the system probably does not know where you are and what your time zone is whereas when you have logged in it does and can report times related to your location.  Well I think that is what is happening.  Does not explain why you got a different number of "new" but it makes some sense to me.

But then you probably realised that in the first place... 

Mike
Kudos0

Re: Forum Out of Date

Andmike wrote

...However that is not all that is odd about your images.  The time of posting on the "Norton Power Eraser 4.3.5" has changed by 2 hrs!

For the "Norton 2015 (V22) upgrade" post the initial time of posting has again changed by 2 hrs which in that case actually changes the day!  Also in your first post there appear to be just 263 replies (no mention of "new") but in the second there are 266 and 5 "new" which implies that there were in fact 2 "new" when you took the first image. 

[Edit - I have just noticed (amazing what you see but do not notice!) that the "new" column does not show for those not logged in.  I wonder if the team think that timeliness is less important for people not registered with the forum particularly as, if you do not log out then the next time you visit you are automatically logged in.  Just a thought...]

Hi Andmike:

I think the 2 hour time difference for the NPE thread is because the time zone setting in my account (Account | Edit | Locale Settings) is set to Central Daylight Time (-5 GMT).  As soon as I log in all the dates and times on the site are changed to my local time zone, so in order to compare the times in the two images you'd have to add 2 hours to all the dates and times in my first image.

The issue about the "New" column is the point I was alluding (rather poorly) to in an earlier thread.  You noted here that "I believe that the "New" column shows/counts replies that you have not seen/read."   In order for Yolanda to track the threads that you are actively following, you have to be logged into your account (hence no New column until you've logged in).  I also assume that the number of "new" (unread) posts in any given thread is different for each person and depends on the date/time the user last viewed that thread.

I wouldn't be surprised if the mystery of the appearing and disappearing posts has something to do with dates/time of new posts getting out-of-sync with the user's local time until the user actually logs in and all the dates/times for every post in the forum are corrected for the user's time zone.

EDIT:

Sorry Andmike, I didn't see your last comment about times zones until after I'd hit the Save button.  Great minds think alike and all that !

Kudos0

Re: Forum Out of Date

If you have a read around the forums before you log in then again once you have logged in you will see that there's a huge amount of posts / threads visble that weren't while logged off.  It has been like that for me since day one of this speedy new platform.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Forum Out of Date

Mike,

Just text most of the time. I have seen a few that have images but when they appear there will be a grey block with a note about under moderation and then later the image will appear. So the image moderation won't stop the post, it just stops the image. I had one text only post appear as soon as I posted, but after going to another thread and returning its was not there. Took a Log out - Log in for it to reappear. Very strange stuff. I hope the admins are looking at this as I have not seen any responses from them. I think I am done posting on this subject until I hear from the admins.

Jim

Kudos0

Re: Forum Out of Date

Hi Krusty,

From what I could see, if I'm not logged in, posts that are missing are my own post, the others are there. Today I tried several times to reproduce the above and I could see that this occurred every time.
It would seem as if the forum is acting differently from one user to another, perhaps because of different time zones?

Sandro
Kudos0

Re: Forum Out of Date

Andmike wrote

I suspect that most users would like the Community forums list page to show the "Latest post" as just that the latest post.  However we will have to see if others agree and if Tony's team will go along with such a change

Absolutely we want that, and SOON ! Stats should reflect the number of posts/messages a user has made, not the number of threads !

If this is gonna be a USER forum, then let it be set up the way the users want, not how Symantec wants it.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Forum Out of Date

OK found this post today and will give it a go and see what happens. Use Ctrl-F5 to refresh a page so it ignores the cache and forces a load of the current page.

https://community.norton.com/forums/ctrlf5-needed-lot-times#comment-5938431

Jim

Kudos1 Stats

Re: Forum Out of Date

There still seems to be a problem with "missing" posts.

Today, I received an email alert notifying me that a new message was posted in a thread I was following.

I clicked the link in the email, scrolled to the bottom of the last page in the thread (not a simple thing to do in threads that have many pages ... but that is a different bug*) ... and found that the post mentioned in the email notification as not there.

I refreshed the page several times, exited and re-entered the thread ... and nothing I could do made the "missing" post appear.

Then I logged in .... and the "missing" post appeared.

Yes, I know that this is a "known" problem, and that Symantec is "working on it".

* "different bug": in each forum's thread-listing page, each thread item needs to have a link to the past post in the thread. Also, the navigation toolbar at the bottom of each thread's page of posts needs to be duplicated at the top of each page, and the navigation toolbar needs to have links to "First Page" and "Last Page". Yep, I know, they are "working on it". Here's a link to a thread that discusses the issue (unfortunately, putting a link into this message will result in a delay in this message being posted ... yet another problem with these new forums).
 

Hmmmm ... wouldn't it be nice if Symantec maintained an official page that listed every bug, problem, issue, customer request associated with these new forums, and the corresponding status (accepted, rejected, completed, under review, etc). We could then check that page before posting (or starting a new thread) about a bug/problem we're encountered.

Kudos0

Re: Forum Out of Date

There still seems to be a problem with "missing" posts.

Today, I received an email alert notifying me that a new message was posted in a thread I was following.

I clicked the link in the email, scrolled to the bottom of the last page in the thread (not a simple thing to do in threads that have many pages ... but that is a different bug*) ... and found that the post mentioned in the email notification was not there.

I refreshed the page several times, exited and re-entered the thread ... and nothing I could do made the "missing" post appear.

Then I logged in .... and the "missing" post appeared.

Yes, I know that this is a "known" problem, and that Symantec is "working on it".

* "different bug": in each forum's thread-listing page, each thread item needs to have a link to the past post in the thread. Also, the navigation toolbar at the bottom of each thread's page of posts needs to be duplicated at the top of each page, and the navigation toolbar needs to have links to "First Page" and "Last Page". Yep, I know, they are "working on it".

Here's a link to a thread that discusses the issue (unfortunately, putting a link into this message will result in a delay in this message being posted ... yet another problem with these new forums). [I waited more than 24 hours for my post with the link to another page in these forums to be displayed ... then I removed the link and reposted .... the approval process for posts with links is BROKEN ... my apologies for a duplicate post if/when my original is ever approved/displayed].

Hmmmm ... wouldn't it be nice if Symantec maintained an official page that listed every bug, problem, issue, customer request associated with these new forums, and the corresponding status (accepted, rejected, completed, under review, etc). We could then check that page before posting (or starting a new thread) about a bug/problem we're encountered. Would be a big time-saver for those wanting to report a bug, or find status on a bug they reported.

Kudos0

Re: Forum Out of Date

There still seems to be a problem with "missing" posts.

Today, I received an email alert notifying me that a new message was posted in a thread I was following.

I clicked the link in the email, scrolled to the bottom of the last page in the thread (not a simple thing to do in threads that have many pages ... but that is a different bug*) ... and found that the post mentioned in the email notification was not there.

I refreshed the page several times, exited and re-entered the thread ... and nothing I could do made the "missing" post appear.

Then I logged in .... and the "missing" post appeared.

Yes, I know that this is a "known" problem, and that Symantec is "working on it".

* "different bug": in each forum's thread-listing page, each thread item needs to have a link to the past post in the thread. Also, the navigation toolbar at the bottom of each thread's page of posts needs to be duplicated at the top of each page, and the navigation toolbar needs to have links to "First Page" and "Last Page". Yep, I know, they are "working on it".

Here's a link to a thread that discusses the issue (unfortunately, putting a link into this message will result in a delay in this message being posted ... yet another problem with these new forums). [I waited more than 24 hours for my post with the link to another page in these forums to be displayed ... then I removed the link and reposted .... the approval process for posts with links is BROKEN ... my apologies for a duplicate post if/when my original is ever approved/displayed].

Hmmmm ... wouldn't it be nice if Symantec maintained an official page that listed every bug, problem, issue, customer request associated with these new forums, and the corresponding status (accepted, rejected, completed, under review, etc). We could then check that page before posting (or starting a new thread) about a bug/problem we're encountered. Would be a big time-saver for those wanting to report a bug, or find status on a bug they reported.

Kudos0

Re: Forum Out of Date

Hey geek47, nothing will be lost. We get an output from the previous community server of all the posts, and will be comparing the two to make sure nothing was missed. Thanks for being so patient.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Forum Out of Date

Tony,

Thanks for your post. I apologize because I did not properly define "missing post" in my previous post.

By "missing post" I mean this ... after typing text into the thread's Add Reply" input box and clicking the Save button, the screen refreshes ... and when I scroll to the bottom of the thread ... the post I just typed is not there .... it is "missing".

This problem has been happening since these new forums have been rolled out, and I have discovered that the following sometimes (not always) works to get my new post to be displayed at the bottom of the thread:

1. Click the browser's refresh button.

2. Hold CTRL and press the F5 key.

3. Sign out of the forums and then sign back in.

4. Close my browser and re-open it.

But, as I said, sometimes the above does not work. Before clicking the SAVE button, I have started copying and pasting all posts into a Notepad window so I can easily recreate the post if it stays "missing". If ones post remains "missing" too long, many (including me) then think that the posy was lost, and re-enter it (only to have that second attempt also be "missing"). This often results in the same post later appearing in a thread multiple times.

I am not talking about posts with links .... which do not immediately appear in a thread because those links first have to be reviewed. I am taking about posts that do not have any links, and often remain "missing" for awhile ("awhile" can be 5 minutes to over an hour ... I have not kept any detailed records of the timeframe).

Do you have any idea what causes this behavior, and (more importantly) any idea how long before it's fixed?

EDIT: in the case of this post, the delay was only 20 seconds.

Kudos0

Re: Forum Out of Date

Hi geek47,

This problem should be overcome for a long time.
Every time I write a post, when I click the SAVE button, I just have to wait a few seconds for the page will refresh and my post is visible.

The problem would still persist only if the post contains a link.

Sandro