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Kudos1 Stats

Forum Software Update

Hi everyone,

In the next few days, we'll be updating our forum software. Most things will stay the same; the boards will remain in the same locations, as well as your posts and ranks. There will be a few changes to the forum, most notably:

 1) Solution Button - it will be in the bottom right corner of the post. It will be a smaller, more clear button indicating its function.


2) Notify Moderator - instead of the "Report Abuse to a Moderator" link in each post, we've renamed it to "Notify Moderator" in the new version. This will still have the same function - letting us know which threads need moving/removing/editing/special attention. Just like the previous link, "Notify Moderator" is not intended to get your issue resolved more quickly.

3) Kudos - the Kudos button has been moved and changed (it's on the far left, below the user stats, with a yellow number and a star). You will click the STAR to give a Kudos, you click the number to see who gave the Kudos.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation

Replies

Kudos0

Re: Forum Software Update

Hi everyone,

In the next few days, we'll be updating our forum software. Most things will stay the same; the boards will remain in the same locations, as well as your posts and ranks. There will be a few changes to the forum, most notably:

 1) Solution Button - it will be in the bottom right corner of the post. It will be a smaller, more clear button indicating its function.


2) Notify Moderator - instead of the "Report Abuse to a Moderator" link in each post, we've renamed it to "Notify Moderator" in the new version. This will still have the same function - letting us know which threads need moving/removing/editing/special attention. Just like the previous link, "Notify Moderator" is not intended to get your issue resolved more quickly.

3) Kudos - the Kudos button has been moved and changed (it's on the far left, below the user stats, with a yellow number and a star). You will click the STAR to give a Kudos, you click the number to see who gave the Kudos.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Forum Software Update

Look forward to it Tony!
Cheers Mo Windows 7 64 bit, NIS2013
Kudos0

Re: Forum Software Update

Hi:

I think that everyone will be better off.

Can't wait

Thanks!

      Plankton - MCSE, CSQE     - NIS 2009 • NIS 2010 -Windows XP • Vista • 7 • IE 8
Kudos0

Re: Forum Software Update

Hi Tony,

Thanks for the update. And not to mention some forum software fixes some of us have been waiting for!

Will there by any downtime or just a cutover with a very momentary hiccup as the new software is brought on line?

Allen

Message Edited by AllenM on 01-13-2010 09:45 PM
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Forum Software Update

It's always good to see the forum evolve
"All that we are is the result of what we have thought"
Kudos0

Re: Forum Software Update


AllenM wrote:

...Will there by any downtime or just a cutover with a very momentary hiccup as the new software is brought on line?


Great question. It should only be down for a brief time. Maybe less than an hour, if everything goes as planned. Thanks!

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Forum Software Update


Tony_Weiss wrote:

AllenM wrote:

...Will there by any downtime or just a cutover with a very momentary hiccup as the new software is brought on line?


Great question. It should only be down for a brief time. Maybe less than an hour, if everything goes as planned. Thanks!


And do you have an exact date and time (GMT+-X :P) when you will do the update?

(During this time we can go for a good movie or anything else :P :P :D :D :D)

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos1 Stats

Re: Forum Software Update


PapauZ wrote:

And do you have an exact date and time (GMT+-X :P) when you will do the update?

(During this time we can go for a good movie or anything else :P :P :D :D :D)


As of right now, we're planning for it to be sometime overnight tonight for folks in the United States. I'm reluctant to give specific times, since things do change at the last minute.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Forum Software Update

Woo-hoo! I'm getting to experience the change LIVE!!! :-)))) *nose pressed against screen*

Your Norton Ladybug.
Kudos0

Re: Forum Software Update

The Font size of the likes of  "Norton Community:......" is a bit small.

Quads

Kudos0

Re: Forum Software Update

i can't see my image gallery anywhere...yet.

Your Norton Ladybug.
Kudos0

Re: Forum Software Update

Yes the forum looks a little on the weak side...but hey have they finished with it yet???

Cheers Mo Windows 7 64 bit, NIS2013
Kudos0

Re: Forum Software Update

If they have finished with it, I've got Feedback and Questions:

- The Text is too small; make it bigger so I don't need to use a magnifying glass to read the text.

- How does one stick, or "Float", a Thread to the Top?

- Whenever I Open the "Insert/edit link", it seems to clash with something on my computer.  Not sure if it's Norton clashing/Scanning it.

- How is one meant to know if they've got a P.M.?  Does the icon light up and do a light display for you when you get a P.M.?  Does it sing to you?  All you've got is a tiny, wee number which most users will not notice - until somewhere five months' down the line ("Whoops!"). 

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Forum Software Update

Hi Floating_Red,

You can float threads to the top by going to "Topic Options" and then to "Float this Topic to the Top".

I agree that the font (including the PM envelope icon and number) is really small. And I still can't see or access my image gallery or anyone else's image gallery.

Your Norton Ladybug.
Kudos0

Re: Forum Software Update

I agree that the text is way too small for my aged eyes.

Ken

Kudos0

Re: Forum Software Update

Thanks, Yaso.  Still, it was nice when one could do it while not in a Thread...

Also think for the Date & Time on the Boards needs to be changed because it clashes with the "Newbie" Colour.

Also, the Description of what each Forum is for loads first, and then there is a small pause before the rest of the Page is Loaded.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos1 Stats

Re: Forum Software Update

Could the dividing line between stickies and other posts, be more obvious as before, i. e. a different color ?

Kudos0

Re: Forum Software Update

You can go into preferences >display and there will be font size, the default is medium which is small, but you can change to large or X-large and everything will appear larger. Though for me X-large makes you lose the right side of the forum post listing cause the Kudos and whatnot charts overlap...I don't know how to float anymore.. So I book marked and "Sank" what I want to read on the forum front page.

Also when I went into Edit for this post... my font went really small like amoeba size small and I had to hightlight and change the font to 2 (10pt) just to be able to read it again.


Little sad that my icon is now classic and none of the new bright and shiny ones doesn't have a sun.

Vista Home Edition SP?, NIS 2011 (are we having fun yet?) *laughs*
Kudos0

Re: Forum Software Update

  1. Inseting an image into a post using the new interface fails big time under Vista.

That aside, the issues I see with the new  interface are as follows:

  1. The font size - too small in too many places. Refer to previous posts for verification.
  2. The 'Top Kudoed Post' column should be moved back to a horizontal line at the bottom of the page.
  3. Moving this column will make the ellispsis on the existing Subject lines dissappear.

In addition, if a post has been kudoed, then the font colour of those kudos greater than zero should be black. Too pale to highlight a kudoed post at the moment...

Kudos0

Re: Forum Software Update

Here are some things I noticed in the new engine:

- by the posts the replies and new, plus the kudos numbers are a bit confusing by some topics

- I miss the Mark all post Read function from the top menu on the main page (or just not found it yet :P)

- I didn't noticed this before: When I go to edit/create messages in IE8 loading the Rich text editor makes IE8 a bit slow like it will freeze in a moment. When the load is done, everything works fine.

EDIT:
- it would be better if by inserting a picture the default Image Alignment would be Inline

- by inserting picture if I uploaded the picture to the symantec site it started the browsing from the default download/upload folder IE saved, now it is going always to My Documents -> the previous mechanisum I liked more :D

- the highlighted topics should have some different color, or have more space between them and normal topics

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos3 Stats

Re: Forum Software Update

My first impressions. What I like:

1) I like the Kudo icon being closer to the posting user, makes it more obvious. But I think it would still help for the Icon to be labeled with "Give Kudo" or something like that.

2) I like the Reply button being near the bottom of the post. This helps particularly for the longer posts so you don't have to scroll back up.

3) I like the overall look and feel in general better than it was previously.

What I don't like:

1) As someone said above the default font appears to be a bit small. Though it works for me since I tend to use pretty small fonts anyway, it could stand to be increased 1 or 2 sizes.

2) Hitting Cancel sometimes takes you back to the wrong page! In just about 20 minutes of doing a bit of testing I have found that if you reply to a post and then hit Cancel, it sometimes takes you back to the wrong page. In a couple of cases already I responded to a post, hit Cancel and it took me back to my PROFILE page instead of the thread! In another case hitting Cancel actually took me back to a different thread altogether!

3) PM Icon - as someone said above, sorry but this is bad. Many users were missing the indicator that they had a PM as it was, now unfortunately it will be FAR easier to miss than before. It is simply too small and there is NO indicator of a PM except a tiny number changes to 1 or something. I sent myself a few test PM's and this just does not work, way too easy to miss.

4) Tags - I miss having a snapshot of my tags on my main profile page. Now I have to hit My Settings > Tagging > Tags to see my list of tags. Can't we go back to having this on the main profile page? Or at the very least have a link which takes you directly to your full tag list?

5) Attachments vs Images - I and others had suggested before either having images be able to be uploaded via the Add Attachments link (and somehow added to the workflow for getting approved by a moderator) or at the least having better help available so that users know the difference between the two and which one to use. I'm not seeing much/if any change here. The natural inclination will be to hit Add Attachments even for images, intead of the green tree symbol. If you add a JPG from Add Attachments you don't know there is a problem until you hit Post and then it tells you that you have a bad extension but offers NO help on how to attach the image properly.

6) When you hit Reply and then write your reply and hit Post, it takes you back to the beginning of the page instead of to the post from which you hit Reply like it did before. A bit annoying.

I'll add more as I have a chance to look around more.

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Forum Software Update

Is it just me or does the color suddenly change after the first few lines of my last post?

Looks kind of silly.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Forum Software Update

My last post did the color thing again.

Why does it seem that only MY posts are changing to a bright yellow color after the first few lines??

OK, now I'm really confused! After I edited the post following my LONG post, the color change in the large post went away but my next post then had a color change.

Then I edited the second one after my long post, and the color change on my previous post then went away! It seems like the last post in a series that I do has a color change. So now THIS post has a color change after the first few lines.

Is this by design or something?

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Forum Software Update

We've been robbed on the Reply Editor toolbar! Where is my Indent / Unindent tool that I use in most messages to differentiate extracts and instructions ....

Maybe the numbered indents work now?

  1. One
  2. Two
  3. Three
  • Four
  • Five
  • Six

Well that's something but I want my indent back.

  • « Message Listing    « Previous Topic    Next Topic »
  • are duplicated above and below the message you are reading in Threaded VIew anyway but the ones you use most

     when you are in a thread are only below the message so often out of sight and needing scrolling.

    Part of Spell check button is behind Preview.

    Plus all the other points, especially the PM icon.

      NOTE Tony -- Invalid HTML coding flag has NOT been fixed ......
    Hugh
    Kudos1 Stats

    Re: Forum Software Update


    AllenM wrote:

    My last post did the color thing again.

    Why does it seem that only MY posts are changing to a bright yellow color after the first few lines??

    OK, now I'm really confused! After I edited the post following my LONG post, the color change in the large post went away but my next post then had a color change.

    Then I edited the second one after my long post, and the color change on my previous post then went away! It seems like the last post in a series that I do has a color change. So now THIS post has a color change after the first few lines.

    Is this by design or something?

    Thanks

    Allen


    This sounds like which post has focus in the thread.     Experiment with with the options menu and 'Highlight this post' and see if you can duplicate the effect.   Remember the post with focus is the one that will be highlighted if you you the current URL in a link.

    Kudos1 Stats

    Re: Forum Software Update

    My guess is that the yellow/orangy color was to show  that you were reading the new/unread post. That's what it appears to me anyway, cause after I read it, it goes away and sometimes there will be more than one unread post and those will have it also.

    {Edit} After trying out a couple things... I assumed it was new post indicator.. Cause I click to jump to the newest posts from the main page. But in reality it is just as Allen_K describes. It's just  means that a particular post is recieving the focus.

    As for someone mentioning the "Mark all read" on the main community page....There is a link for it on the main page, scroll down and on the right there will be "Quick Links" that will have the links to mark all read or unread.

    Vista Home Edition SP?, NIS 2011 (are we having fun yet?) *laughs*
    Kudos0

    Re: Forum Software Update

    Is anyone else missing their image gallery? How are we supposed to access and modify our images unless it's through some complicated URL-modifying process in the browser's address bar?

    Your Norton Ladybug.
    Kudos0

    Re: Forum Software Update

    Hi Allen,

    The problem was that I did NOT select Highlight from the options menu except for just now after you suggested playing around with it.

    Rayofsunshine, thanks but I don't think this explains it. First I was in fact the poster which means my post by definition cannot be new. Secondly, if that were the reason then a page refresh should have eliminated the color change but it does NOT.

    EDIT: So NOW that I posted a brand new reply the color change on my previous post went away finally! Something definitely not quite right here.

    Once you refresh the page, the post is no longer new.

    Thanks

    Allen

    Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
    Kudos0

    Re: Forum Software Update

    Hi Yaso,

    Yes you are correct. I am not seeing it either.

    Allen

    Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
    Kudos0

    Re: Forum Software Update

    We are aware of the Image Gallery issue and it will be resolved shortly, although probably not today.

    You can still add images to your gallery by uploading an image in a post.

    Kudos0

    Re: Forum Software Update


    AllenM wrote:

    The problem was that I did NOT select Highlight from the options menu except for just now after you suggested playing around with it.


    As before, one post in the thread always has focus, perhaps with the gradients it's just more obvious which post is highlighted now.

    Kudos0

    Re: Forum Software Update


    shannons wrote:

    We are aware of the Image Gallery issue and it will be resolved shortly, although probably not today.

    You can still add images to your gallery by uploading an image in a post.


    Thanks, Shannon. Nice smiley ;-D

    Your Norton Ladybug.
    Kudos3 Stats

    Re: Forum Software Update

    Concerning the avatars, we have preserved your old avatar if you wish to continue using it. The new avatars are larger, hence the reason the (old)avatar is positioned in the right hand corner and filled in with gray.

    Note:  Once you change your old avatar, you can not get it back.

    Kudos0

    Re: Forum Software Update

    New font size for forum listings and topic listings in Norton Community is WAY TOO SMALL--

    -Please change it back to the way it was, which was just right.

    Kudos1 Stats

    Re: Forum Software Update

    Changes    Changes   Changes

    Where's my line thing that I finally learned how to use when I wanted to copy what someone said from another post.??? Looks like I am going to have to try and learn a new method again.:(

    Looks like we going to have to change our macros that say to post your attachment right under the post button. I will have to remember to do make those changes........

    Under the attachments space, it now says Remove....Is that to remove your post or the attachment?

    Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
    Kudos1 Stats

    Re: Forum Software Update

     Need more contrast between some of the text and background.

    i.e. darker font color's

    A bit ' wishy washy ' in places.

    Kudos0

    Re: Forum Software Update

    Hi all:

    This Forum update makes everything look much smaller.

    I actually have to squint now, compared to the previous version of the Forum Software.

    Three things that stand out:

    1) The small KUDOS icon on the left hand side is not complete, only 2/3 of it is displayed. There isn't any text displayed that could elict a response from a user even to give it. Just looks like a yellow background white a white star.

     What about changing KUDOS to "CLICK TO COMPLIMENT HERE?"

    2) The indicator lights for friends/users online or offline are practically indistinguishable. I now have to read the actual text, which IMO, is very confusing.

    3) The Solution button is too close to the adjoining button and is of the same color  and size - hard to differentiate - one misplaced click and that's it.

    New things take time to refine.

    Just my opinion... :0)

          Plankton - MCSE, CSQE     - NIS 2009 • NIS 2010 -Windows XP • Vista • 7 • IE 8
    Kudos0

    Re: Forum Software Update

    Changes are always hard to adjust to.....Can I ask are there more improvements coming or is this it and now we just wait for the fine tuning as issues come up?

    Darn I did not realize I have now lost my little kitty for ever...with my avatar change(not that bad)

    Cheers Mo Windows 7 64 bit, NIS2013
    Kudos0

    Re: Forum Software Update

    Hi everyone,

    I'm very sorry for the problems you've been seeing with the update. We're working hard to address all of these issues quickly. We should be getting some new features soon, which is why we wanted to upgrade to this newer version. Thanks for your patience and your feedback on the problems.

    Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
    Kudos0

    Re: Forum Software Update

    No need to apologize you told us this was going to happen and there are always teething problems at the start.I appreciate that you listen to us and do make changes that we like.

    cheers

    Cheers Mo Windows 7 64 bit, NIS2013
    Kudos0

    Re: Forum Software Update


    huwyngr wrote:

    Part of Spell check button is behind Preview.


    Hi huwyngr,

    I was able to reproduce everything except this. Can you give me more details on how you reproduce this, including screenshots, browser/version, and screen resolution (or any other details display configuration settings).

    Kudos3 Stats

    Re: Forum Software Update

    I think I know how that happened with the spellchecker being behind the Preview button. I discovered that some of my macro titles were too long and that the macro menu bar had therefore brutally dislodged the Spell Check button and relegated it to the undignified position of lurking discreetly behind the Preview button. When I abbreviated my macro titles, the macro menu bar was no longer stretched and the Spell Check button no longer squashed up.

    Your Norton Ladybug.
    Kudos0

    Re: Forum Software Update

    Is there a way to include a persons  Online/Offline status, under their name and rank, in each message.

    This would be an easier and quicker way to find out whether you might get a quick response or not, to your reply/questions.

    Kudos0

    Re: Forum Software Update

    That's another thing that's missing: on the main page, when you logged in, you were able to see a list of your friends showing which friend was offline or online. Well, it's no longer there in the new layout, and I miss this overview of my friends' online/offline status.

    Your Norton Ladybug.
    Kudos0

    Re: Forum Software Update

    It is there but on another page...I can't remember where I saw it but it is around!!! Click on NORTON USERS DISCUSSION FORUM and you will see it there...strange but that's where it is.

    Cheers Mo Windows 7 64 bit, NIS2013
    Kudos0

    Re: Forum Software Update

    Hi mo,

    I tried, but it's nowhere at all. What is not on the main page but what you see after accessing a board is the Top Kudoed Authors list (which used to be on the main page in the previous layout).

    Your Norton Ladybug.
    Kudos0

    Re: Forum Software Update


    Tim wrote:

    huwyngr wrote:

    Part of Spell check button is behind Preview.


    Hi huwyngr,

    I was able to reproduce everything except this. Can you give me more details on how you reproduce this, including screenshots, browser/version, and screen resolution (or any other details display configuration settings).


    I was able to reproduce this when the text size was set to "X-Large" in the preferences. I'm assuming this is what those of you who are having this issue are using?

    Kudos0

    Re: Forum Software Update

    Hi

    Is there no solution button in this section of the Forum or am I not seeing it? I know there used to be solution buttons before in this section.

    Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
    Kudos0

    Re: Forum Software Update

    Yaso, if you click on your own name ' Link.', on any of your messages, you will find your friends status on the right of the page which pops up with your details.

    Kudos0

    Re: Forum Software Update

    Hi Tim,

    No, that wasn't the case with me; in my case, my macro titles were too long, making the macro menu bar stretch and push the Spell Check button behind the Preview button in the new layout  (I posted about this in more detail over here).

    Your Norton Ladybug.

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