Solved.
Kudos0

Free upgrade to Norton Platinum? Scam or real?

Posted: 04-Apr-2022 | 9:54AM · 6 Replies ·

Hi,

I use Norton 360, & I have received an email earlier from Norton offering a free upgrade.

I clicked on it, signed in, & it is offering a free upgrade to Norton Platinum for the remainder of my subscription. The thing is, I can't actually find any info about a Norton Platinum service?

Is this a scam? And should I change my password, it all looked very official on the sign in, & knows how many days I have left on my subscription.

Thanks.

Replies

Accepted Solution
Kudos0

Re: Free upgrade to Norton Platinum? Scam or real?

Posted: 04-Apr-2022 | 4:10PM · Permalink

Hello I Mason. Check the e-mail address on the message you received. If it isn't on the list in this article it is a scam. I would immediately change your account password for your Norton account and establish two factor authentication as well

https://support.norton.com/sp/en/us/home/current/solutions/v71088498_EndUserProfile_en_us

SA

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Free upgrade to Norton Platinum? Scam or real?

Posted: 04-Apr-2022 | 4:33PM · Permalink

Hi Soul Asylum,

I have already changed my password.

The email address shows as norton@secure.norton.com which does not appear on that list. The website it took me to looked very genuine, & had my account details?

Is there a way to take this up/report it to Norton?

Thanks

Kudos0

Re: Free upgrade to Norton Platinum? Scam or real?

Posted: 04-Apr-2022 | 4:36PM · Permalink

I will ask for your issue to be escalated. In the meantime please send a copy of your message as an attachment to the following:

spam@nortonlifelock.com

SA

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Free upgrade to Norton Platinum? Scam or real?

Posted: 04-Apr-2022 | 4:54PM · Permalink

Thank you Soul Asylum,

I have sent an email with the message attached, & received this automated response,  

"Other than this initial acknowledgement, please note this email address does not send additional updates, but, for additional detail on NortonLifeLock-related emails, please see the following article"

Hopefully your escalation will get an update,

Thanks again.

 

Kudos0

Re: Free upgrade to Norton Platinum? Scam or real?

Posted: 04-Apr-2022 | 4:58PM · Permalink

Sorry Soul Asylum,

I think it is legitimate, I have just checked again, & it DOES appear on the list!

Apologies!

Kudos0

Re: Free upgrade to Norton Platinum? Scam or real?

Posted: 05-Apr-2022 | 7:20AM · Permalink

Thanks for the post back.

SA

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions

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