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Kudos0

'Free' version of 6

I loaded down the 'free' version of 360 ver. 6 .. On reboot after the install my boot sector was blown away and not fixable requiring me to reformat and reload my machine ... I am running Win 7 ultimate.

I was reluctant to download a 'free' version but everything had Norton all over it and my current ver of 360 didn't report anything amiss.  

Any ideas??

Replies

Kudos0

Re: 'Free' version of 6

I loaded down the 'free' version of 360 ver. 6 .. On reboot after the install my boot sector was blown away and not fixable requiring me to reformat and reload my machine ... I am running Win 7 ultimate.

I was reluctant to download a 'free' version but everything had Norton all over it and my current ver of 360 didn't report anything amiss.  

Any ideas??

Kudos0

Re: 'Free' version of 6

Hi Sonny1597,

Welcome to Norton Community!

Sorry for the inconvenience the upgrade have caused you. Instead of upgrading to the latest version directly, I would suggest you to try the Norton Remove & Reinstall tool:

http://www.norton.com/nrnr

This will download the latest version, uninstall the current version and then install the latest version. Let us know how it goes.

Thanks,

HarryP

Kudos0

Re: 'Free' version of 6

Sonny,

<< I loaded down the 'free' version of 360 ver. 6 ..  >>

Could you telll us where you downloaded it from? From the Norton website or via the Update in the N 360 or ......

Hugh
Kudos0

Re: 'Free' version of 6

  I have the free version also. My understanding is that it is exatly the same as the paid version.    The only problem I am having is with the online backup. Everything esle is working fine. Are you sure the program is the source of your problems?

Kudos0

Re: 'Free' version of 6

It appeared on my Win 7 machine .. I did not download it from anywhere.  I was doing some scanning of documents when it appeared as a 'free' download that I was eligible for .. And like I said my current version of 360 didn't say anything was amiss so I went ahead with the download .. It said when it was thru with the install that I had to re-boot my machine .. Which I had no reason to suspect.  On the re-boot my machine came up as 'no hard drive' or 'no operating system' .. And I could no longer boot my machine.  After a few hours of trying all types of recovery I was forced to reformat my drive and re-install the system.

Kudos0

Re: 'Free' version of 6

Upon completing the install of the 'free' version I rebooted and when I did the boot sector was blown away .. The Win 7 repair disk could not fix it.  I was also left with a 30gig partition that I did not create .. Still trying to make heads or tails of this.  I can't get rid of the partition either so I am suspect of my current re-install.

My other Win 7 machine was running right next to the blown machine and it did not get the 'free' upgrade posting.  I have 3 Win 7 machines and two Mac's .. 

There is a possibility that this was a coincidence but in my years of IT work it's usually that last thing done that takes a machine down.   Nothing else had been installed on the machine over the last couple of weeks other then the free install.

Kudos0

Re: 'Free' version of 6

Was there any indication that it did come from Norton?

It fits in with the way Version Upgrade works by default in that it downloads the V6 installation files and then asks if you want to upgrade to V6 but I've never heard of anyone getting wiped out to the degree you describe whereas it's not uncommon for malware to do that.

There is a known Microsoft situation where uninstalling N 360 can result in the CD/DVD drive disappearing and they have a remedy for it.

Did you try Harry P's suggestion of using the Norton Remove & Reinstall Tool ? Or is that blocked by not being able to boot the computer even into SAFE Mode?

Hugh
Kudos0

Re: 'Free' version of 6

Sonny,

Here's what sounds like a similar situation but on NIS

http://community.norton.com/t5/Norton-Internet-Security-Norton/Free-Update-to-Norton-2012-but-link-broken/m-p/667191#M196091 

so maybe you wee scammed?

Hugh
Kudos0

Re: 'Free' version of 6

I was dead in the water after the re-boot.  I tried all avenues of recovery but nothing worked.  The boot sector was trashed and nothing would recover it .. I was forced to reformat and reload the whole machine.  On trying the remove and reinstall tool it just said it could not find a Norton product on my machine .. It still does that even thought can see Norton 360 in 'Windows.old' after the format .. but the NRR tool does not see it.   There is no evidence of Ver. 6 on the machine.  Now I have to try and recover Norton 360 .. there must be a way to do that.

Norton 360 did not see this as a virus or malware which is why I proceeded with the install .. now I will need help recovering 360. Is there a way to do that and recover it without having to use another license?

Kudos0

Re: 'Free' version of 6

Hi Sonny1597,

Do you have product key in handy? Or are you able to access your Norton account from this link www.mynortonaccount.com 

If you have registered your product with Norton account,  you can download it from there or if you have the key you can download trial version from this link www.norton.com/n360s_6 and install N360 V6 then activate the product which you have already.

Hope this helps.

Thanks,

Senthil

Kudos0

Re: 'Free' version of 6

I downloaded the ver. 6 without problem and it's all set up and running .. just have to rebuild all my applications now .. but luckily that was a spare machine and it seems to be working fine now .. what happened could have just been a coincidence but as an old IT guy I am of the mind that the last thing done is what usually causes the problem.

If it gives me any more trouble it will be re-formatted and loaded with Suse Linux ... 

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