• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Freemake Video Converter has a Trojan????

Freemake Video Converter is one of the most used free video converters on the net.  I know it had some issues with loading OpenCandy in with its software and this was the possible cause of Norton blocking its installation in the past; that seemed to be fixed.  But now, I cannot update or download a copy of Freemake because Norton is saying it has a Trojan.Gen.2.  I'm not saying what is or what isn't but I just want to make sure that this wasn't some false positive, seeing as how there are thousands of people using this program but I haven't seen any talk about it on the internet.

Replies

Kudos0

Re: Freemake Video Converter has a Trojan????

Please review > How to report false positives

http: //www. freemake. com/free_video_converter/
File Thumbprint - SHA:
fc4fdb317e52144d33fdeccc3080308cd6c8d4a2d8f4c6b4dcd6047050d5d2c2
File name: FreemakeVideoConverterFull.exe
Detection ratio: 10 / 54
Analysis date: 2016-02-16

Kudos0

Re: Freemake Video Converter has a Trojan????

Thank you for this information, it may come in handy down the road.  But for this situation, I am not saying this is a false positive.  I am asking the community/SME's whether this is a false positive.  I have little to no knowledge of how these things work.  I am just an everyday user who has been using a pretty reputable product for a while, and wants to continue to use it...if it is virus free!  I have no knowledge base to report this trojan as a false positive...maybe someone else does.

Kudos0

Re: Freemake Video Converter has a Trojan????

For second opinion choose File and/or Search hash at VirusTotal and/or submit file to Symantec for review analysis > see > How to report false positives

Kudos1 Stats

Re: Freemake Video Converter has a Trojan????

I REALLY agree with the originator of the question. Why can no one answer the original question? With the vast number of people who use Norton and the vast number who use Freemake - there HAS to be a DEFINITIVE answer out there.

Either:

Yes it is safe - just make sure you do not accept the extras

or

No it is not safe to install.

Oh and BTW - the originator is not asking for a discussion on whether Freemake is a good choice or not. Thank you

Kudos0

Re: Freemake Video Converter has a Trojan????

Kudos0

Re: Freemake Video Converter has a Trojan????

Exactly, thanks

Kudos0

Re: Freemake Video Converter has a Trojan????

Hello,

My name is Victoria, I represent Freemake.com. Freemake Video Converter is safe and clean. There's NO malware, virus, adware, trojan, or any unwanted toolbars. There's NO OpenCandy. We don't offer any third-party toolbars, browser add-ons within installer.

As of July 2017, Norton antivirus products don't detect Freemake Video Converter as dangerous. Norton doesn't block Freemake Video Converter download.

Please make sure that:

  • you download Freemake software only from the official site - www.freemake.com
  • your Norton virus signature datebase is up-to-date.
Kudos0

Re: Freemake Video Converter has a Trojan????

NO, IT KEEPS DELETING IT...

Kudos1 Stats

Re: Freemake Video Converter has a Trojan????

Victoria, your post

Please make sure that:

Make sure your Norton virus signature datebase is up-to-date.

I just downloaded this program and it states downloaded from freemake . net vice the .com URL you provided. File insight and scan gives this program a safe rating from this site. See my screenshot please. I'm thinking your FTP site resides on a .net resource.

Upon installation Norton HAS NOT flagged this program as malicious and did nothing to stop installation.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos1 Stats

Re: Freemake Video Converter has a Trojan????

File name: FreemakeVideoConverterSetup.exe
Detection ratio: 0 / 64
Analysis date: 2017-08-01

Kudos0

Re: Freemake Video Converter has a Trojan????

Thanks bjm_ . I have to wonder is the source the OP got his download from a trusted one.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Freemake Video Converter has a Trojan????

Opening Post: Posted: 15-Feb-2016
Yes, from this distance they're too many variables to know whats what. 

Thanks

Kudos0

Re: Freemake Video Converter has a Trojan????

Victoria from Freemake:

Hello,

My name is Victoria, I represent Freemake.com. Freemake Video Converter is safe and clean. There's NO malware, virus, adware, trojan, or any unwanted toolbars. There's NO OpenCandy. We don't offer any third-party toolbars, browser add-ons within installer.

As of July 2017, Norton antivirus products don't detect Freemake Video Converter as dangerous. Norton doesn't block Freemake Video Converter download.

Please make sure that:

  • you download Freemake software only from the official site - www.freemake.com
  • your Norton virus signature datebase is up-to-date.

http://www.freemake.com/eula_fvc/

http://www.freemake.com/usage_statistics_info/

Thanks.  

Kudos0

Re: Freemake Video Converter has a Trojan????

OpenCandy is the issue, please see this thread. Classified as "adware". FreeMake has a Norton reputation of GOOD.

https://www.symantec.com/security_response/writeup.jsp?docid=2015-032308-2532-99

GdotElie:

Freemake Video Converter is one of the most used free video converters on the net.  I know it had some issues with loading OpenCandy in with its software and this was the possible cause of Norton blocking its installation in the past; that seemed to be fixed.  But now, I cannot update or download a copy of Freemake because Norton is saying it has a Trojan.Gen.2.  I'm not saying what is or what isn't but I just want to make sure that this wasn't some false positive, seeing as how there are thousands of people using this program but I haven't seen any talk about it on the internet.

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Accepted Solution
Kudos2 Stats

Re: Freemake Video Converter has a Trojan????

Guys, one more time - as of July 2017, Freemake Video Converter DOES NOT include OpenCandy. Forget about it.

Make sure you click "Download" button at www.freemake.com. Some software download sites might wrap Freemake installer with own toolbars and you might get Norton alerts after it.

If you have any issues with Norton and Freemake Video Converter, the best way to report antivirus alert is to submit request at http://support.freemake.com. Thus, we can start investigation.

Kudos0

Re: Freemake Video Converter has a Trojan????

Yup thx

Kudos0

Re: Freemake Video Converter has a Trojan????

Victoria,

I just downloaded Freemake from the freemake site and now I am getting a pop up in Chrome every time I go to a website that says "Your computer is infected. You have to check it with antivirus.". I used a program to get rid of Adware and here is what the report said:

Deleted: C:\Program Files (x86)\Common Files\freemake shared

So I believe it is still doing SOMEthing it shouldn't be. It is also adding hidden URLs on my websites that go to porn sites.

Kudos0

Re: Freemake Video Converter has a Trojan????

Hi Ben Franklin, 

If you have any issues with Norton and Freemake Video Converter, the best way to report antivirus alert is to submit request at http://support.freemake.com (link is external). Thus, we can start investigation.

 https://community.norton.com/en/comment/7558891

Freemake Submit a request > http://support.freemake.com/hc/en-us/requests/new

This thread is closed from further comment. Please visit the forum to start a new thread.