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Kudos0

Frequent notification to run Power Eraser

I have a current subscription to Norton Security with Backup on my laptop. At random intervals, both while actively using my laptop and while it is idle, I am getting a pop-up message from Norton saying that it has detected a high level of outbound internet traffic.  It asks if I would like to run Norton Power Eraser.  The first time this popped up, I ran Norton Power Eraser and allowed it to through the cycle, but received no notifications about what it did during the process.  The notifications continued.  I've done everything I can think of - a full system antivirus scan, disk defragment, etc. - but nothing stops these notifications about running Power Eraser from popping up every hour or so, sometimes multiple times in succession.  Can anyone give me some advice on how to turn off the Power Eraser notifications?

Replies

Kudos0

Re: Frequent notification to run Power Eraser

Um, I've never seen a prompt to run NPE....might you post an image
How to post an image in the forums.

Stopping the prompts may be solved by figuring out whats invoking the prompt. 
Any noteworthy events in History.  Unresolved Security Risks and such ?
Any thing come to mind related to the start of NPE prompts.  Have you restarted and tried to run NPE again ?
NPE is a power Tool....so, use caution.   Check through NSBU that settings are as you prefer.   Any greyed out setting. 
 

Kudos0

Re: Frequent notification to run Power Eraser

Do you use any apps that might send info to the cloud? Online backups, or data sync.

When you receive this message, see if you can see any activity in Windows Task manager under the networking tab. 

What security software did you have on the laptop before installing NSwB?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Frequent notification to run Power Eraser

When it pops up, I click the "Don't show this message again for this outbound traffic" box before I click Cancel.  I've tried clicking the box and clicking okay, but this takes me to the NPE site.  The first few times this message popped up I actually went through the process of running NPE after clicking the box, but it still continued to pop up afterward.  I've checked all the settings and turned many things off/on again to see if it would fix the issue, and it has not.

Kudos0

Re: Frequent notification to run Power Eraser

By clicking Cancel, your setting to not show the message again would also be Cancelled.

Can you confirm what security product you had before Norton Security?

As you have run NPE with no results, there could be something that NPE is not able to handle. I would suggest you sign up at one of the free Malware Removal sites below. Do not try to do anything on your own as it could make things harder for the Malware Removal expert at that site to help you. Choose one and stay there until your system is clean.

http://www.bleepingcomputer.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/

 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Frequent notification to run Power Eraser

Wonder if Firewall alerts are changed with NSBU.   NIS APC Automatic << NIS does not prompt you with any firewall alerts.>>  NIS APC Aggressive << NIS automatically takes decisions on the outbound traffic.>>

What's the criteria for NS/NSBU APC Automatic / Aggressive  ~  What setting will prompt Outbound Firewall Alert  ~  ?

Kudos0

Re: Frequent notification to run Power Eraser

bjm_

Not sure APC is a factor here as the warning message notes 'Suspicious outbound traffic' and recommends running NPE. This would not be suggested for normal outbound traffic even with APC set to aggressive. It should just pop up more notifications for traffic.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Frequent notification to run Power Eraser

So, "automatically takes decisions on the outbound traffic" has a caveat -- unless it's suspicious ?  If APC is not the Umpire throwing the flag --- than what is ? 

IDK...just asking. 

Kudos0

Re: Frequent notification to run Power Eraser

AFAIK If it is a legitimate, known program that is accessing the internet, it would just be an advisory message asking if you want to allow it. This seems to be a protection feature looking at 'a large amount of suspicious outbound traffic' that could indicate your system is being used as a bot, or for spamming.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Frequent notification to run Power Eraser

peterweb:

AFAIK If it is a legitimate, known program that is accessing the internet, it would just be an advisory message asking if you want to allow it. This seems to be a protection feature looking at 'a large amount of suspicious outbound traffic' that could indicate your system is being used as a bot, or for spamming.

Agree...and understand.  Just don't know what engine trips the flag if not APC ? 

Kudos0

Re: Frequent notification to run Power Eraser

It is the Smart Firewall notifying of what seems to be excessive outbound traffic. Pity the message does not identify what program is causing this.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Frequent notification to run Power Eraser

OK ~ Smart Firewall ~ Not APC ~ NIS APC Automatic << Norton does not prompt you with any firewall alerts >>

Kudos0

Re: Frequent notification to run Power Eraser

bjm_:

OK ~ Smart Firewall ~ Not APC ~ NIS APC Automatic << Norton does not prompt you with any firewall alerts >>

If you are suggesting that having APC set to Automatic will stop ALL firewall alerts, I think this refers to all mundane alerts. ie Internet Explorer is accessing the internet. A security warning from the firewall would still be displayed.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Frequent notification to run Power Eraser

peterweb:
bjm_:
If you are suggesting that having APC set to Automatic will stop ALL firewall alerts, I think this refers to all mundane alerts. ie Internet Explorer is accessing the internet. A security warning from the firewall would still be displayed.

Not suggesting what I don't know.  Just posted Norton info.... I've never had a Firewall Alert.  So, I was curious.  Case closed  

Kudos0

Re: Frequent notification to run Power Eraser

This is nothing do to with APC /Firewall options.

This alert triggered by Norton IPS engine for any suspicious outbound traffic. You can ignore this alert by checking “Don’t show this alert again for this outbound traffic” option in alert (this is by per signature basic).

For now, maximum alerts per day is 2.

Thanks,
Madhan

Kudos0

Re: Frequent notification to run Power Eraser

Norton IPS engine   Thanks

Kudos0

Re: Frequent notification to run Power Eraser

madhan:

This is nothing do to with APC /Firewall options.

This alert triggered by Norton IPS engine for any suspicious outbound traffic. You can ignore this alert by checking “Don’t show this alert again for this outbound traffic” option in alert (this is by per signature basic).

For now, maximum alerts per day is 2.

Thanks,
Madhan

I tried that - as I said, I clicked on the "Do Not Show This Again" option before running Power Eraser.  The notification still pops up nearly every hour, no matter what I click.

Kudos0

Re: Frequent notification to run Power Eraser

Check your Norton History to see if you can see what is triggering these alerts. You may find that it is a slightly different program or module creating this warning, thus the reason your clicking on 'Don't show this message again for this outbound traffic' does not seem to work.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Frequent notification to run Power Eraser

Hello

I would still stop at one of the free malware removal sites. They do have a section at each one of them where they will give you the scans to run to see if the computer is clean.. It is also possible that the computer had some malware in it before NSwB was installed. I still don't like the idea of the NPE being a part of the program almost and probably caused some other part of NIS which we liked to be omitted in trying to keep the size of the program within limits. I still feel that it is an advanced tool that shouldn't be run to check every possibility of malware. I don't think there are too many malware experts around who can determine what if anything found by NPE is clean or not and if it is safe to delete that file. Until that tool can provide a clean copy of the file it wants to delete, I can't trust it, that is unless a malware removal expert is working with me at a site that has been recommended. This is just my opinion for what it's worth...

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos0

Re: Frequent notification to run Power Eraser

floplot: I still don't like the idea of the NPE being a part of the program almost and probably caused some other part of NIS which we liked to be omitted in trying to keep the size of the program within limits

NPE is not part of my NIS.   NPE link opens NPE download page. 

floplot: Until that tool can provide a clean copy of the file it wants to delete, I can't trust it,

Where may I find a tool that provides a clean copy of the file it wants to delete....I can make $ with such a Tool.

Kudos0

Re: Frequent notification to run Power Eraser

I remember that there was and possibly still is an advanced tool that was used to clean rootkits. This tool though was to be used only under the direction of a malware remover expert when I used to watch and help out one. Help out only as far as instructing a person who might have a rootkit to run a certain scan which the removalist wanted to see to determine if his services were needed. Some one else would look at the results and then would show the expert the results of that scan. At that time, just about every one who came into the Forum had a rootkit which was the popular malware in those old days long ago..... The tool would specialize like in one type of malware and was coming out with an updated version just about every day.  I don't know exactly how the tool worked as I  have never had the need for it and I am not a malware remover expert who has been trained for that and who has gone to school for that. I just remember that there was one..

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos0

Re: Frequent notification to run Power Eraser

NPE has Rootkit scan option

Kudos0

Re: Frequent notification to run Power Eraser

I know-

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos0

Re: Frequent notification to run Power Eraser

I'm experiencing this same issue. It's actually worse on my end. Despite clicking the "do not show" box it pops up immediately after every time. Norton itself is acting like a virus. When the scan is complete it shows no issues. I've MalewareBytes with no issues.... 

Kudos0

Re: Frequent notification to run Power Eraser

As I noted above, there may be some deep rooted problem that Norton and MBAM do not pick up.

I would suggest you sign up at one of the free Malware Removal sites below. Do not try to do anything on your own as it could make things harder for the Malware Removal expert at that site to help you. Choose one and stay there until your system is clean.

http://www.bleepingcomputer.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/

 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Frequent notification to run Power Eraser

Hmmm, maybe I didn't communicate the issue clear enough. I don't have a virus. I've ran scans using different programs. My problem isn't a virus (unless you're saying that Norton itself is a virus.... which wouldn't surprise me. It functions like adware). 

My issue is the incessant pop-ups from Norton and how to shut them up so I can use my PC. 

Kudos0

Re: Frequent notification to run Power Eraser

Hi,smilesandwaves. You could also try going through Settings, and turn off all notifications you don't need/want.

That might help Norton to keep quiet.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Frequent notification to run Power Eraser

smilesandwaves:

Hmmm, maybe I didn't communicate the issue clear enough. I don't have a virus. I've ran scans using different programs. My problem isn't a virus (unless you're saying that Norton itself is a virus.... which wouldn't surprise me. It functions like adware). 

My issue is the incessant pop-ups from Norton and how to shut them up so I can use my PC. 

If you are sure you do not have a virus you can follow the instructions from F4E to disable notifications.

You have to remember that as we cannot see your system, or know  your level of expertise, we have to give what can be generic suggestions. Many users will not be able to determine on their own that their system is clean. That is why we suggest the removal forums.

In your case, I would still want to know what is triggering this warning. I would at least want to know what is sending this outgoing data.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Frequent notification to run Power Eraser

I checked but can't find where to turn off this specific notification. 

I'd like to know why the warning is triggering as well, but after running the program no feedback is given. Does Norton not provide this service? 

Kudos0

Re: Frequent notification to run Power Eraser

Hi, smileswandwaves. You could try resetting the firewall so it creates new permissions each time you access the internet.

Failing that, you might want to try the Norton Remove and Reinstall Tool, which will replace your current install with a clean one.

http://www.norton.com/nrnr If used, please read the Before you begin note, and run Live Update after until no more are found

Btw, what is your operating system ? If Windows 8, has it been shut down properly as required by Norton to update, and has Fast Start been disabled ? That has been known to cause issues. 

http://windows.microsoft.com/en-AU/windows-8/how-shut-down-turn-off-pc

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Frequent notification to run Power Eraser

I have the very same problem as bjm and your answers don't help.  I am running windows 7

Kudos0

Re: Frequent notification to run Power Eraser

rodml3:

I have the very same problem as bjm and your answers don't help.  I am running windows 7

Remind me ... same problem means ? 

Kudos0

Re: Frequent notification to run Power Eraser

Hi,

I have the same problem. I constantly (at least once a minute) get pop-ups from Norton Power Eraser (screenshot: http://imgur.com/R8fiwVp It's in Dutch, but it says exactly the same as nurselynz posted in the 4th post of this thread), which I can't even remember ever installing, about how my computer is in danger and that there is a large amount of email traffic detected by NPE.

I went through the process of running this program by clicking OK and ticking the 'Do not show again' button but after NPE deleted 3 files, this pop-up kept reappearing.

I haven't really tried anything else to solve this, so I need your help and I need it quickly, because this is getting very frustrating.


 

Kudos0

Re: Frequent notification to run Power Eraser

Baahijt

I will go back to my recommendation to check one of the free malware removal sites. Unless you know how to diagnose your network traffic to see what is sending this outbound traffic, you need to have someone else find the culprit.

The answer is not to just stop the messages, because there could be something wrong with your device.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Frequent notification to run Power Eraser

I too have the same situation and have tested for viruses run NPE and have run malware bytes numerous times, but it ONLY happens when I run firefox, never when I use IE.  

Kudos0

Re: Frequent notification to run Power Eraser

I'm having the same problem, and also in Firefox.  I take the option to run NPE while checking the box to "Don't show this message...", but to no avail.   NPE runs completely and finds no issues, but the pop-ups continue.  I'm running Windows 7, and Firefox.

Kudos0

Re: Frequent notification to run Power Eraser

I am also running Windows 7 (Home Version).  Like I said above I have run NPE and Malwarebytes.   This is really leading me to rethink using Norton Security and longer.  I have used there products for years, but the lack of support and there declining reviews are making me think that they are to big for their britches and a change may be needed.  Read several forums about this same error and all Norton Support can say is run NPE and a malware program.  Well guess what it is no help and the problem continues.  Terry209 if you find the fix please share.

Kudos1 Stats

Re: Frequent notification to run Power Eraser

I literally going crazy over this damn pop-up.

This Norton-generated message is acting exactly the way that it should be trying to prevent. Arrgh!

I've read this entire thread (and others) and still cannot get the "outbound security" notice to go away. It pops-up at least several times per minute. I've tried all of the fixes. I'm not a computer genius, but have been able to follow the steps provided.

An earlier reply from Norton Employee Madhan was totally un-useful and missed the point of the thread that the pop-up is non-stop (NOT "limited to two per day" - I wish it was only two!).

Thanks to all - like peterweb and F4E - but nothing is working.

Norton, c'mon... this is YOUR problem. Give us a real solution.

Kudos0

Re: Frequent notification to run Power Eraser

Hi everybody , thanks for the support , i'm afraid i will be reporting the same problem described above.

As soon as i boot on my window 8 the message described above is poping aggressively . If i click on "OK" , it ask permission and then run a scan , find nothing and pop again and again and again. The "don't show me this" check box does not change anything . My computer is almost unusable now despite the fact Norton has detected no viruses. it's been like this for a few days now and i can't find any solutions (I've tried deactivating Norton's notifications for one day , didn't had any effect either). With all my respect for this product who gave me a secure computer for years , this is not very user-friendly ! I can see from the messages above that it's not a isolated case . If i don't find a solution by the end of the week i will have to consider installing an other security software.

Kudos0

Re: Frequent notification to run Power Eraser

Hi, I had the same problem with the NPE popup.

BTW, I'm running Win Vista with Chrome.

Turns out, my Chrome had illegal extention (adware).

Once I get rid of the illegal extention, no more of those annoying outbond traffic/NPE popup.

Hope, this helps.

Kudos0

Re: Frequent notification to run Power Eraser

Hello,

I believe i have found the solution to the popup.  I opened the norton console. Clicked on History, once it comes up it shows everything it has blocked and all the threats.  I clicked on the outbound traffic one and under details click more options.  There is a button that says stop notifying me.  If you select that button it will still block and scan and do everything its supposed to do but just not send the popup each time.

Good luck.

Kudos0

Re: Frequent notification to run Power Eraser

Hello all with this more than frustrating problem.  I originally  posted as gerryd01 but it will not let me login under my username anymore.  The solution for me and I only had the problem when running Firefox.  Turns out that after I turned off some Facebook add on I did not know I had and disabled another add-on called Search-NewTab 1.0 the issue disappeared completely. 

I hope this can help others running Firefox and getting this pop-up

Gerry

Kudos0

Re: Frequent notification to run Power Eraser

Hi Terry209,

See what worked for me in this thread.

Kudos0

Re: Frequent notification to run Power Eraser

gerryd02/01

Check this thread on the new login process. https://community.norton.com/en/forums/forum-login-linked-norton-account...

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Frequent notification to run Power Eraser

What I have found after reading this is that it is a file hidden within your internet browsers folders. For me I am running chrome, I saw a random extension that would continue to add it self back after removal from chrome. So I would look through extensions or such, and find the location of the file in your program files. This has solved my problem with this for now.

Kudos0

Re: Frequent notification to run Power Eraser

Alrighty, I too, am experiencing pop ups as the one posted about outgoing traffic. I have a windows laptop running windows 8.1.  I get them about 3 or 4 times an hour!!  I have read though everything posted here.  I checked my extensions on Google.  Nothing suspicious there as I do not really like a bunch of extensions slowing down my browser, while they all light up.  I am NOT going to download auxillary adware programs to help my Norton Anti Virus do what it should be doing...what I pay for it to do. It is supposed to give me piece of mind, not stress me out! 

This is a maddening.  I also fall prey to the "do not show this pop up in the future" box only to be caught in the trap so aptly described above. If I am in the middle of a movie the very last thing I want to do, is to have a pop up come up and then a browser window that I have to then shut down as it wants to run the power eraser yet AGAIN!

One thing I DO know, is that I have 13 days left on my subscription so that is 13 days to figure this out as I will not be subscribing again to get this sort of frustration.  

Officially irritated! 

Kudos0

Re: Frequent notification to run Power Eraser

Evesparadox:

One thing I DO know, is that I have 13 days left on my subscription so that is 13 days to figure this out as I will not be subscribing again to get this sort of frustration.

Have you > https://community.norton.com/en/comment/6186061#comment-6186061
perhaps Norton sees something trying to call home (outbound traffic) as suspicious....

Kudos0

Re: Frequent notification to run Power Eraser

Hello @madhan

Please take another look at this Topic.  Maybe you can update your earlier reply.Permalink
Thank you

Kudos0

Re: Frequent notification to run Power Eraser

I read that already. First off let me tell you that I am a geek and have been on, around, under and through computers for about 20 years.  I used to build them for a living, so I am not a newb.  I had not changed anything in my computer habits except to turn on the Power Eraser.  THAT is when it all started.  The suspicious outbound traffic pops up were out of control and when you click on the little box to avoid seeing that window in the future it did not work and I was sent to a page (Norton) where another window came up for Driver restore and before I know it, it is scanning my computer for outdated drivers!!  It never finished and got stuck.  I researched Drier Restore online and found out that it is major malware.. I did not ok this installation but it started anyway, prompted by Norton.  I had to hit cancel to close the suspicious outbound traffic window.  Then after posting here yesterday, I went to uninstall Driver Restore and I did successfully...or so I thought.  After I uninstalled it, I had to reboot my computer and that is when I noticed that when I uninstalled Driver Restore, it automatically installed something called KNECT, a web phone program!!!!!  So I uninstalled that and while I was at it I uninstalled Norton antivirus too, with  days left on my subscription.  Norton used to be so reliable...used to be.  

Kudos0

Re: Frequent notification to run Power Eraser

Hello Evesparadox,
I hear ya'.   You are not a newb.
I've reached out to the Symantec Employee that replied earlier in this Thread Permalink. 
As you mention malware and Norton is reporting suspicious outbound traffic. 
Time to visit one of the free Malware Removal Forums recommended by the Community
http://www.bleepingcomputer.com/Am-I-infected-What-do-I-do/ (link is external)
http://forums.whatthetech.com/MalwareRemovalForum  (link is external)
http://www.geekstogo.com/Security/MalwareRemoval (link is external)
http://www.cybertechhelp.com/MalwareRemovalForum (link is external)
Trained experts at free Malware Removal Forums do their best to clean / repair your system. 
Resist self fixes and using your computer as normal until your system is declared clean.

Kudos1 Stats

Re: Frequent notification to run Power Eraser

I had the same problem, and after I was directed to this thread and read it, I was more or less convinced that malware was probably the culprit.

I went here https://www.microsoft.com/security/pc-security/malware-removal.aspx and conducted a full system scan, which took about two hours, and it detected an infected file, but I was unable to see what it was.

After that, I follow the instructions here https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-p... , and that annoying Power Eraser pop-up is gone.

Thank you all for your input and steering me in the right directions.

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