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Kudos0

freshmenu app keeps installing and being detected as malware

Hi,

I am constantly finding an app called FreshMenu-Food Ordering App appearing on my androind phone. It happens nearly every day and sometimes twice a day. Norton identifies it as malware and I uninstall it. What I can't understand is how it gets on my phone in the first place. I have never installed it and it does not show up in a list of installed apps. Would something like that come from emails or is it possibly something else?

Regards Steve

Replies

Kudos0

Re: freshmenu app keeps installing and being detected as malware

After you remove the app, do you restart your device to help clear out cached data?

Next time, clear the app data before you uninstall the app, then restart the device and see if it disappears completely.

Maybe try a second opinion scan with the Malwarebytes app. It may be part of a PUP that you may have gotten with some other app you downloaded.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: freshmenu app keeps installing and being detected as malware

Hi Thanks for your reply. I did not restart the phone but I will next time. Malwarebytes didn't find anything.

Thanks for your suggestions.

Regards Steve

Kudos0

Re: freshmenu app keeps installing and being detected as malware

Let us know if this helps. 

Did you ever install that app?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: freshmenu app keeps installing and being detected as malware

Hi, I have never deliberately installed this app. Nor does it show up in the list of installed apps. Last time I used Norton to uninstall the app after it detected it I switched the phone off and rebooted. Needless to say the app appeared again. I've been unsubscribing from email lists to see if that makes a difference but I can't work out how it gets on my phone in the first place. Looking at settings on my phone I can't see a way to clear an apps data or cache. It uses android 7.00.

Steve

Kudos0

Re: freshmenu app keeps installing and being detected as malware

On my Samsung Tab A on Android 7.1.1 I open Android Settings - Apps and scroll down to the app I want to clear data for. Tap on the app and scroll down to the Storage section. That is where I find the App Data and App Cache.

Is your phone rooted?

Do you see any evidence of this app actually being on the device? Is there an icon on one of your home pages or in the apps list? Do you see it listed in Android Settings - Apps?

Things happen. Export/Backup your Norton Password Manager data.

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