The frustrations of being a loyal Norton customer
Posted: 15-Feb-2023 | 3:14PM · 7 Replies · Permalink
Approximately three days ago Norton AV began opening onto my desktop for no apparent reason. No threat or report, just launching itself for no reason!. Having grown tired of it intruding, this morning I attempted to cure the problem by trying to contact Norton Customer Support. Two hours later I am now writing this...
Firstly, Chat contact has now become useless. I couldn't get past a moronic bot named Kate, who instantly wanted me to uninstall and reinstall NAV and kept offering me YouTube videos on the topic. At no point could I interact with Chat and ask for a human assistant. I couldn't write anything and was stuck with an inane bot called Kate who wouldn't let me say anything or escape from the irrelevant path she was leading me down.
So after two frustrating attempts at using Chat, I gave up on that and tried to phone Norton... After 20 minutes of waiting for my call to be answered, I then spent the next 20 minutes telling the woman my email address over and over again!. In fact the conversation never progressed beyond me telling her my email address and her repeating it back to me, including both of us doing it phonetically!. And the woman was still asking me to repeat my email address when I was unceremoniously disconnected!!!.
And now I have turned to this forum...
After 15 years of loyalty I really have reached the end of my tolerance with Norton... all of the inane intrusions it began making onto my desktop 2-3 years ago, and now this fiasco with trying to rid it of it's latest annoyance or fault (or whatever it is!).
So; I have yet another annoying fault Norton decided to create, no resolution for it, and customer service that was useless and achieved nothing more than wasting my time.
Who are the morons that have been steadily ruining the entire Norton experience over these last few years?. It's insane, right?
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