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Kudos0

Full History takes a while to load

WHen I click view recent history sometimes it takes about 5 to 10 seconds to load.  In addition, when I click the window it shows page not responding.  I gave it sometime and finally it loaded.  It usually behaves like that when there is a lot of items in the history.  NIS09 doesn't act like that.  And should I periodically clear the full history?
“ We choose to go to the moon in this decade and do the other things, not because they are easy, but because they are hard ”--President John F. Kennedy

Replies

Kudos0

Re: Full History takes a while to load

I like to check the scan results, firewall activities, resolved and unresolved threats every couple of weeks, before clearing each of them.  If there is anything pending, I leave it.  If not, I clear the rest.  If there are no issues, there is no point keeping it and it does slow down the load time. 
Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Full History takes a while to load

I have the same problem and am glad you brought this up.  History in NIS2010 is much slower to load than in NIS2009.  For the Full History, you might as well go get a cup of tea or something.  Responds well once it is loaded but loading can take a bit.  I am running on Vista Home Prem. SP2, 32 bit.  This is a clean install of NIS2010.
Win10 x64; Proud graduate of GeeksToGo
Kudos0

Re: Full History takes a while to load

Hi all:

Yes. I can also confirm that it is takes much longer to open Full History and to a lesser extent, Recent History, than previous versions.

As mentioned above, It could be purged, but that doesn't address the underlying problem. It would be great if someone from Symantec could respond and take action on this. Perhaps if the FH and RH data was cached a bit it would help mitigate the delay in opening.

Another possibility is that the reporting is more comprehensive and that NIS is "putting things together" on-the-fly, a bit slower.

Message Edited by Plankton on 10-27-2009 11:49 AM
      Plankton - MCSE, CSQE     - NIS 2009 • NIS 2010 -Windows XP • Vista • 7 • IE 8
Kudos0

Re: Full History takes a while to load

This bug was identified during the beta tests too.... After a build we thought it has been fixed, but it seems it is not :(
Maybe in the next patch they will find out what is causing the error.
What I experienced during the beta test, that at first when the History has only a few items, it is working fast, but after some days/weeks of use it will grow so fast that when you open it, it has to load the data first, and during this loading can you feel the slowness.
Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: Full History takes a while to load

I am reopening this thread.  Can a Norton TechGuy investigate this issue and fix it!  This slowness really impede the reputation that Symantec is trying to build.

“ We choose to go to the moon in this decade and do the other things, not because they are easy, but because they are hard ”--President John F. Kennedy
Kudos0

Re: Full History takes a while to load

Wikipedian,

 

I remember coming across one of the threads from PieterV (Symantec employee), where he says that there are multiple storage sources that provide information for history.

 

Here is the link to the thread: 

http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=76644#M76644

 

This is just my opinion. With the number of storage sources increasing as the features get appended in every subsequent release, I think this behavior is expected.

 

-MbR

"Mythbuster is now a SUPER keylogger crusher" - MbR
Kudos0

Re: Full History takes a while to load


mythbuster wrote:

Wikipedian,

 

I remember coming across one of the threads from PieterV (Symantec employee), where he says that there are multiple storage sources that provide information for history.

 

Here is the link to the thread: 

http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=76644#M76644

 

This is just my opinion. With the number of storage sources increasing as the features get appended in every subsequent release, I think this behavior is expected.

 

-MbR


That is no way to go to keep a loyal customer!  Pretty soon NIS would loose its new found reputation of being fast.  Please don't make Norton a bloatware again!
“ We choose to go to the moon in this decade and do the other things, not because they are easy, but because they are hard ”--President John F. Kennedy

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