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Kudos0

Full scan does not finish. Gets stuck at about 70%. Runs shorter the next time and says it finished(way too quickly).

My full system scan hangs about once every two weeks.  Today it stopped at about 70%, but yet said it was still scanning for several hours.  Could not stop, pause or turn off even in the task bar.  Had to reboot.  Next scan finished early and way too fast.  Norton Power Eraser revealed:  Registry   System   Settings   Bad.   Fix/removal failed.  2nd time it reported it in the last two weeks.  Restart does not help.   12 successful full system scans in the past two weeks.

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Replies

Kudos0

Re: Full scan does not finish. Gets stuck at about 70%. Runs shorter the next time and says it finished(way too quickly).

Hello Petros

This is a known issue unfortunately. Please see Hot Issues and Fixes in the Announcement Area on top of this Forum. Symantec is working on a fix for this issue.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Full scan does not finish. Gets stuck at about 70%. Runs shorter the next time and says it finished(way too quickly).

floplot:

Hello Petros

This is a known issue unfortunately. Please see Hot Issues and Fixes in the Announcement Area on top of this Forum. Symantec is working on a fix for this issue.

Thanks.

Unfortunately there is no no fix for this issue in the " Hot Issues and Fixes in the Announcement Area "

I do hope Norton are working hard on this as I have not been able to do a scan for over a week now

Kudos0

Re: Full scan does not finish. Gets stuck at about 70%. Runs shorter the next time and says it finished(way too quickly).

Hello nekim

Since there is no fix listed yet in that thread indicates that Symantec is working on the issue.. You are still getting quick scans and there are other layers of protection that are working correctly.

Thanks.

Edit:

https://support.norton.com/sp/en/us/norton-security/current/solutions/v118277687_EndUserProfile_en_us

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Full scan does not finish. Gets stuck at about 70%. Runs shorter the next time and says it finished(way too quickly).

I've noticed that full scan hangs on a given file usually somewhere in the C:\Users\Public\Documents folder.

Kudos0

Re: Full scan does not finish. Gets stuck at about 70%. Runs shorter the next time and says it finished(way too quickly).

Hello

We have released a new patch to address "Full System Scan stops at a random file or folder" issue. This update is available via Live Update targeting Norton 22.7.0.76 products. Please run Live Update until all updates are installed and then check if the issue is resolved.

Note: This will not change the product version and requires system reboot.

This is from a Symantec Employee.---Sunil-Admin.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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