• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Full scan time doubled since last live update

 after last live update ,about 2 weeks ago Norton security takes 1 hr and 28 minutes to run a FULL Scan Instead of only 50 minutes for same amount of files - I run such a scan every sat morning so am familar with scanning times as always check

would like to know why or if an issues with last live update

Replies

Kudos2 Stats

Re: Full scan time doubled since last live update

Yes, I see the same. My Full Scan went from 41min to 1hr 21min, so about double.

But after a recent update the amount of CPU allocated to the scan went from about 90% to 45% because several people were complaining about the CPU usage being too high.

So I guess that accounts for the longer scan time.

Kudos0

Re: Full scan time doubled since last live update

so u r saying that with less cpu usage , that equates to less computer resources being applied to run the scan and thus the longer scan

Do I understand u right, not computer savy- Do u know of a way to assign the cpu back, ! ! !

it never interfered with my computer and hate the longer time

I had made 3 calls to Norton

3 reps gave advice & or did this to no help

1 rep said dont worry ,- he had no idea what i was talking about , simply kept saying it had to do with # of files and i kept trying to explain file # was same , he said as autofix says all correct not to worry working as should, that's no answer

2nd rep  stopped it from scanning compressed files by changing setting to no on antivirus  so it wont scan said compressed files & said they never get infected , i said but that doesnt explain why it always scanned them in a shorter time and rather all be scanned, - I have no idea if he was right  that i dont need them scanned as then why would norton include it as default, he couldnt answer that and just said dont scan them or if it would of  actually sped up computer by leaving it not to scan said files as never tried, he just thought it was less to scan so had to be faster

Then immediately called a 3rd rep

3rd rep i asked that didn't answer why was always able to scan all including compressed times so much faster 50 minutes vs 88 minutes for same # of total files so he uninstalled and reinstalled security but still same issue, still just as long

Kudos0

Re: Full scan time doubled since last live update

"so u r saying that with less cpu usage , that equates to less computer resources being applied to run the scan and thus the longer scan"   - yes

"Do u know of a way to assign the cpu back" - no

I wouldn't worry about the longer scan time. The scan runs in the background and should not interfere with other work you are doing on the computer.

Kudos0

Re: Full scan time doubled since last live update

thanks

Kudos0

Re: Full scan time doubled since last live update

Try running an Insight scan for running processes, and then from the drop down menu, scan all files.

From then on, it will only scan new or changed files, which should speed things up.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Full scan time doubled since last live update

Thank you, never heard that one , sorry for my ignorance on tech

   for clarification,. these steps

1. i see the insight scan on scan menu, take seconds,

2. then u mean stay on that same page ( dont return  first to scan , use its drop down menu for all files , scan that on that menu & 

3 Are u now saying once above is done from now on when i run a scan  from scan  choice page and use full system scan  it should  skip   many files as " it will only scan new or changed files " ???

4. Now do u have to do steps 1 & 2 each time before I run a full scan ( which i do weekly ) or the initial running of 1 & 2 is enough from now on & just continue weekly only with my usual full scan  ???? & maybe do 1 & 2 only after some new live update pop up from norton saying to restart to allow changes  is done as said changes may revert back to original situation ???, 

Hope I am clear in my ??'s

Thanks again

Kudos0

Re: Full scan time doubled since last live update

Running the all files scan once should be enough, but if I ever reinstall Norton I always run it again, as settings are not always carried over.

Questions 1,2 and 3, yes. Hope that helps.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Full scan time doubled since last live update

appreciated much

Kudos0

Re: Full scan time doubled since last live update

I did the Insight Scan for all files, and my Full Scan time changed from 1hr 21min to 1hr 18min, so not much change. (I guess it's possible that the Insight Scan for all files was run on this computer a long time ago ?).

Kudos0

Re: Full scan time doubled since last live update

i do it sat am most likely

Kudos0

Re: Full scan time doubled since last live update

Ran insight then all files, took only 10 minutes less ( but, but also had to run insight than all files & then full scan ,though slightly faster also just extra steps though are short ones

Was hoping for a better result 

scan time may have speed up as 690,000 Vs 740,000 files were scanned, not sure if less files iss do to running insight & all all files that said 95% are trusted , or that i had deleted a backup and redid a short version

Kudos0

Re: Full scan time doubled since last live update

On a fresh install, even after running Norton Insight Scan, it still took 1 hour 31 minutes for a full scan.  

Subsequent scans will hopefully be shorter !

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Full scan time doubled since last live update

1 hour and 31 minutes for a full scan is not that bad at all. 

Kudos0

Re: Full scan time doubled since last live update

It's been quicker, but now we have to deal with Win 10's bloatware !

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Full scan time doubled since last live update

Nothing bloated about 10. It is fully customizable. 

This thread is closed from further comment. Please visit the forum to start a new thread.