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Kudos0

Full system scan not complete

Before bed I set norton to do a full system scan and to sleep upon completion. I know it was running for at least a couple hours, but when I woke in the morning the computer was not in sleep mode and the scan was no longer open. I checked the history and there is also no history of my on demand full system scan.

What I did find in my recent history was:


6/9/2017 4:36:29 AM,Info,User logged in.  ,Detected,No Action Required,Firewall - Activities
User logged in.

6/9/2017 4:36:32 AM,Info,Connected to a private network. (deleted from copy paste),Shared,No Action Required,


6/9/2017 4:36:32 AM,Info,Connected to a public network. (127.0.0.0/255.0.0.0),Protected,No Action Required,127.0.0.0/255.0.0.0

Labels: Virus Scan

Replies

Kudos0

Re: Full system scan not complete

It is possible that the scan did complete, the system went to sleep, then some scheduled task may have woken the computer again at 4:30am.

Did you check in Norton History under the Scan Results from the Drop down menu?

Check to see if Windows Updates or some other task may have run. You could look at Windows Event Viewer to see what happened around the time of the Scan, and the time shown for the entries at 4:30am

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Full system scan not complete

The scan results drop down menu only show's quick scans and not the full system scan.

the windows event viewer shows;

"The Norton Internet Security service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service."

Kudos0

Re: Full system scan not complete

What other events show in Event Viewer just before and after the Norton event? Is there anything that happened around the login at about 4:30 am?

I would suggest trying again on another night to see if it happens again. Being a Windows computer, anything could have happened.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Full system scan not complete

Hello

I would try the scan again overnight. You might have had a power surge which momentarily caused lost power and then it restarted again..

Thanks

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Full system scan not complete

I'm using a laptop so it wasn't a power surge. I also tried to scan just my C drive last night and it also crashed again before it finished.

Kudos0

Re: Full system scan not complete

And did you check Windows event viewer for events around the time Norton crashes? There may be more information there. 

EDIT

It is possible that something has become corrupted in your Norton install. To get a fresh install, download and run the Norton Removal and Reinstall Tool from    www.norton.com/nrnr    Be sure you read the before you begin section, and run LiveUpdate manually a few times, restarting as necessary, until no updates are available.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Full system scan not complete

Reinstalling might be a good idea if I don't find an outside reason for the crashes or w/e it is.
Here is the event viewer info:

6/9/2017 4:38:14 AM: The Software Protection service entered the stopped state.

6/9/2017 4:36:03 AM: The Norton Internet Security service entered the running state.

6/9/2017 4:34:04 AM: The WinHTTP Web Proxy Auto-Discovery Service service entered the running state.

6/9/2017 4:34:01 AM: The Norton Internet Security service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

6/9/2017 4:33:10 AM: The Adobe Flash Player Update Service service entered the stopped state.

6/9/2017 4:33:10 AM: The Adobe Flash Player Update Service service entered the running state.

===================================

6/9/2017 4:29:57 AM:

Faulting application name: NIS.exe, version: 14.1.1.9, time stamp: 0x5910d42a
Faulting module name: ccScanW.dll, version: 15.0.1.2, time stamp: 0x58af786f
Exception code: 0xc0000409
Fault offset: 0x0000000000163c44
Faulting process id: 0x9cc
Faulting application start time: 0x01d2e08a49a2fd6f
Faulting application path: C:\Program Files (x86)\Norton Internet Security\Engine\22.9.4.8\NIS.exe
Faulting module path: C:\Program Files (x86)\Norton Internet Security\Engine\22.9.4.8\ccScanW.dll
Report Id: d1a00eab-4ced-11e7-ae8f-c8600025b2c8

Kudos0

Re: Full system scan not complete

Try running a scan when you have time to watch it. I know its like watching paint dry, but you might be able to catch up on Solitaire while the scan runs.   

 See if there are any error messages if the scan crashes again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Full system scan not complete

I ran the Norton re-installer, updated, than ran a quick scan. The quick scan now also crashed on me with this error from windows that I didn't get before reinstalling:

"Norton Internet Security has stopped working

A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available."

these in windows event viewer :

" Unable to load settings file.  Using default settings for real time protection. "

========================================

" WLAN Extensibility Module has stopped.

Module Path: C:\Windows\System32\IWMSSvc.dll "

Kudos0

Re: Full system scan not complete

One thing to note when getting the latest update to 22.9.4.8 is that you need to restart a few times to get everything fully set up. This is noted in the product update announcement

Note: You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version in all the operating systems

Looking at IWMSSvc.dll , it is related to the Intel ProSet wireless service. See here.  Maybe time to check your Windows installation.   Click on Start and type CMD in the search box. Right click on cmd.exe and click on Run as Administrator. Type 'sfc /scannow' without the quotes. This will check your Windows installation and try to correct any errors it finds.
 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Full system scan not complete

Just a quick update for now that might be unrelated and I haven't done a full scan yet but norton found and removed the following infection from my sd card that I use for extra storage:

____________________________

File Actions

Infected file: f:\sources\$oem$\$$\setup\scripts\data\ comparevers.exe No Action Required
____________________________


File Thumbprint - SHA:
f05105e9cb4c43085575c8f89273302c71acbe6f0e00065cd909677bd54f315e
File Thumbprint - MD5:
832ffbc37551be1f9b14dd44a462d3a8

Kudos0

Re: Full system scan not complete

I tried running a full system scan in safe mode to see if it still crashed and after 3 hours it crashed. The info from the windows error reporting was this:

norton security scanner module:

  C:\Users\XXX\AppData\Local\Temp\WER734.tmp.WERInternalMetadata.xml
  C:\Users\XXX\AppData\Local\Temp\WER12C9.tmp.appcompat.txt
  C:\Users\XXX\AppData\Local\Temp\WER1AF5.tmp.hdmp

Another note is ever since the reinstall I have to keep excluding the same item over and over.

Kudos0

Re: Full system scan not complete

What item are you having to exclude over and over?

Did you try the SFC scan I recommended above?

Another thought. When scans have problems, it can sometimes be caused by physical issues with the hard drive. To check your hard disk, click on the Windows Start button. In the search box type CMD. Right click on cmd.exe and click on run as administrator. In the command prompt type "chkdsk c: /r"  without the quotes. A message will come up asking if you want to check the disk on the next restart. Answer 'Y'. Reboot and the check disk will run before Windows starts up. This check will check the file system as well as the physical disk surface. This scan can take a long time, depending on the size of your hard drive.
 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Full system scan not complete

I did run the sfc although it wasn't able to replace every instance found, but I think they are the same things it's always found before I started having this issue with the scanner, though I could be wrong.

I'll run the check disk next time I go to bed, I've ran it before and it will take a very long time.

Kudos0

Re: Full system scan not complete

Oh I missed that you asked what thing I had to keep excluding. I'm sure it's not the issue but it's "auslogics disk defrag".

Kudos0

Re: Full system scan not complete

Why do you need to exclude  that program? What message does Norton give about it?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Full system scan not complete

It's my preferred defragger. The message is "PUA", it's a decent program but has the option to dl some crappy software through it.

Kudos0

Re: Full system scan not complete

After running the checkdisk, there was no difference. Same issues persist.

Kudos0

Re: Full system scan not complete

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Full system scan not complete

After disabling "exploit protection" and "ransomware protection" on Malwarebytes live protection the Norton full system scan works without issue.

Kudos0

Re: Full system scan not complete

Hello Desert Ice

Can you keep exploit protection turned on, but turn it off when you are going to run a full system scan? That way you would have the protection most of the time except when you schedule your full system scan. Would that work for you?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Full system scan not complete

Doesn't Norton have exploit protection too? If so having it would likely be a redundancy that may interfere and make things slower if I got two things doing the same job. Currently I only have malware protection on.

Kudos0

Re: Full system scan not complete

Hello Desert Ice

I saw the words exploit protection and thought you meant you turned it off in Norton. After rereading your post, I see that you turned it off in Malwarebytes.  Sorry, I read your post too quickly.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Full system scan not complete

I now suspect that it might not be malwarebytes causing the issue. I re-enabled the scanning of archives and it seems to have crashed again. I'm going to re-test tonight.

Kudos0

Re: Full system scan not complete

Hello Desert Ice

Sunil, a Symantec has recommended turning off scanning of Archives to other users when we have that issue. SUPERantispyware can scan Archives also. You can use the free version of SUPERantispyware as an on demand scanner and you can use the free version of Malwarebytes without any issues as an on demand scanner.

As has been mentioned already in the thread, the contents of the archives get scanned as soon as they are extracted. Malware can't get inside of a archive. If you want to send a malicious sample to Symantec, you can zip it up and then send it although I haven't tried doing that.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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