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Kudos0

Full System Scan starts on E: Drive and NOT C: Drive

Hi, Some times when I do a full system scan it starts on "E: Drive" and NOT "C: Drive", its happened a couple of times. However, Quick Scan does "C: Drive". How do I fix this? Do I have a virus?, these scans don't show this. I have Windows 8.1. Thanks.

Labels: Virus Scan

Replies

Kudos0

Re: Full System Scan starts on E: Drive and NOT C: Drive

Hi,DarranC. Not sure why this is happening, but I'd suggest leaving your E drive disconnected except when using it to back up your system, if that's what you're using it for.

Then the Full Scan should pick up your C drive.

Windows 10 Home X 64
Kudos0

Re: Full System Scan starts on E: Drive and NOT C: Drive

Hi, I leave my "F: Drive" for the back up. "E: Drive" has all my files. Thanks for your help.

Kudos0

Re: Full System Scan starts on E: Drive and NOT C: Drive

A Full Scan scans all drives, a Quick Scan only scans areas where active infections are most likely to be detected, which would typically be files found on C:/, such as start-up items, files of running processes, etc.

Kudos0

Re: Full System Scan starts on E: Drive and NOT C: Drive

Hi, SendOfJive, I know that a Full Scan scans all drives. That is why I am concerned as the full scan does not start on the "C: Drive".

Kudos0

Re: Full System Scan starts on E: Drive and NOT C: Drive

Does it scan all drives?  If so, I don't think it really matters where the scan starts.

Kudos0

Re: Full System Scan starts on E: Drive and NOT C: Drive

Hi, A Full Scan scans drives E: and F:, where as a Quick Scan does C: only. Not sure if it scans the "C:" Drive completely.

Just finished the "E:" and "F:" drive scans, and when I did another Full System scan it started on the C: Drive. Anyone know why this is happening? Thanks.

Kudos0

Re: Full System Scan starts on E: Drive and NOT C: Drive

Never ever ever leave an external drive plugged in 24/7. Plug it in. Run a backup. Unplug it. I have a 1TB external hard drive and I never scan it. Problem solved. 

Kudos0

Re: Full System Scan starts on E: Drive and NOT C: Drive

@DarranC:

1. Either Norton's Quick Scan or Full Scan does cover Disk C (the system disk where you had Windows installed)

Even when it comes to external hard drive, Full Scan too takes care of that, if that disk is connected to your PC at the time of the full system scan. And, some Norton user also reported that Full System Scan scanned his network backup drives as well.

2.

A full system scan thoroughly examines your entire computer for viruses, spyware, and different security vulnerabilities.

Could you please upload a screenshot of the scan result? 

Moreover, I kindly suggest that you re-scan your computer and then you take a closer look at the scan process like the pic attached below:

And, if I may ask, are you also using some other security program? If so, try uninstall those item temporarily. Restart your system when ready.

If your issue continues, I recommend that you give Norton Remove and Reinstall tool a go.

For more info, you may Chat with Norton Support.

Please post back if this or any other comment solves your problem. THX...

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Full System Scan starts on E: Drive and NOT C: Drive

If you leave either an external hard drive or USB stick constantly plugged in for backups then you risk the chance of infected those devices or transferring an infected file over to that device. In today's day and age of ransomware it is extremely important to keep all your files backed up external or via the cloud. Keeping an external hard drive plugged in 24/7 also means that ransomware could encrypt your files with are externally being backed up. Which in turn defeats the purpose of backing up. What happens when you unplug your external drives? Does Norton behavior normal? Also a full scan only needs to be performed about once a month. 

Kudos0

Re: Full System Scan starts on E: Drive and NOT C: Drive

DarranC:

Hi, A Full Scan scans drives E: and F:, where as a Quick Scan does C: only. Not sure if it scans the "C:" Drive completely.

Just finished the "E:" and "F:" drive scans, and when I did another Full System scan it started on the C: Drive. Anyone know why this is happening? Thanks.

Is it possible that you are shutting down the computer, or pausing/stopping a scan, after a full scan has started? If so, Norton could pick up the scan from where it left off.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Full System Scan starts on E: Drive and NOT C: Drive

Maybe I'm blind or I need another cup of coffee. But I don't see anything by Darran saying the E drive is external?

Open up Disk management and describe what you see.

Is the E drive a separate drive "above" the C drive?  (Windows initializes it before the system drive)

Or is the E drive a partition before (to the left) of the C partition? (same hard drive)

Does it show the E drive as either "system" or "boot"?

Dave

Kudos0

Re: Full System Scan starts on E: Drive and NOT C: Drive

Well if he has his system partitioned between C, E and F then that is not a good thing either. Most newer pc's have 2 partitions. One being C for Windows and the other being the factory backup partition. That is usually locked or hidden. E drive could be a disk drive if he has one. Because he said F drive is for backups I was assuming externally. Backing up to the same physical drive defeats the purpose of backing up to begin with. 

Kudos0

Re: Full System Scan starts on E: Drive and NOT C: Drive

Could have C - System drive, D - optical drive, then added another physical internal hard drive for data and it was assigned E. Personally I would have re assigned the drive letters, but nothing says you have to.

Things happen. Export/Backup your Norton Password Manager data.
Kudos2 Stats

Re: Full System Scan starts on E: Drive and NOT C: Drive

Either way, whatever the drive letters assigned, as we have said, an external drive should only be connected when in use.

Windows 10 Home X 64
Kudos1 Stats

Re: Full System Scan starts on E: Drive and NOT C: Drive

Exactly F 4 E.................I always educate my customers to never leave external devices plugged in 24/7. Not only is it dangerous it also puts more wear and tear on the device. 

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