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Kudos0

Galaxy S-8 - Device not Supported - Norton 360

I'm running Norton 360 Version 22.11.0.41 and my account is active.  I initiated the Download for my mobile device (Galaxy S-8) and when I activated the Download I received the message:

"Device Not Supported Norton 360 does not run on this Android operating system"

Which I'm hoping is a bogus message. 

I have Norton Mobile Security already installed on my phone and Norton App Lock is also on the phone but turned "Off" at the present time.

Shouldn't Norton 360 run on my phone?

Labels: Installation

Replies

Kudos0

Re: Galaxy S-8 - Device not Supported - Norton 360

Wanted to add that my S8 is recognized and controlled by Norton when I log into the Norton Website.

Kudos0

Re: Galaxy S-8 - Device not Supported - Norton 360

All: Norton 360 indeed does NOT support Android, please see this article: https://support.norton.com/sp/en/us/home/current/solutions/v68086677_EndUserProfile_en_us

Norton Mobile Security DOES support Android devices per this article. This is what you should have and you already have it installed so you are covered:

https://support.norton.com/sp/en/us/home/current/solutions/v98908905_NortonM_Retail_1_en_us

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Galaxy S-8 - Device not Supported - Norton 360

DMHolt. I'm following up to see if we answered your questions appropriately and did you get Norton Mobile Security installed and setup?

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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