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Kudos0

GDPR Breach

Hi There

My son purchased a Norton 360 product and his details have appeared in my account including payment details and the product he purchased.  As this is a serious breach of GDPR regulations how do I inform the company and get it sorted.  It may also hint a serious software  or other issue i.e. Norton have been hacked.  Robert Stevenson

Replies

Kudos0

Re: GDPR Breach

Did your son use his own email and setup a new Norton account or yours to purchase his subscription?

Kudos0

Re: GDPR Breach

Robert Stevenson 26:

My son purchased a Norton 360 product and his details have appeared in my account including payment details and the product he purchased.  As this is a serious breach of GDPR regulations [...]

Respectfully curious: what is the breach of GDPR regulations?  

Users may cancel recurring subscription and remove billing information, at any time. 
Note: Users report Automatic Renewal option locked 30-45 days before recurring term expire. 

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

https://my.norton.com/extspa/account/subscriptions

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

https://support.norton.com/sp/en/uk/home/current/solutions/kb20090818144126EN

Kudos0

Re: GDPR Breach

One of you must have provided some sort of PII or product activation information that would have resulted in the merging of data into your account.  If your son had purchased the product and activated it using a separate email address, payment method, etc., there is no way that Norton would have the information necessary to make a connection between the accounts.  I would look first at the email address used.  You will need to contact a Norton support agent, who will have access to your account to sort out what happened.