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Kudos0

A general queston about sending errors to Microsoft??

Hi all

I have been reading the threads and this has been coming out in a few of them about sending the error messages to Microsoft,I have seen these on my computer and have always clicked don't send.Are these important to send??Main reason I don't send part paranoia and part don't understand why we need to send them.

I know its not technically NIS problem but would involve NIS/Norton if their program was involved.Thanks for your opinions.

Cheers Mo Windows 7 64 bit, NIS2013

Replies

Kudos2 Stats

Re: A general queston about sending errors to Microsoft??

Hi mo,

Sending the error reports to Microsoft is not unlike participating in Norton Community Watch.

The error reports help them build a database from which they can develop "fixes" and help improve Windows and the integration with other programs.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: A general queston about sending errors to Microsoft??

By sending it it helps Microsoft fix there Windows problems. You do not need to send them. Thanks for posting things Mo. you make my day all the time. You only need to send things if your trying to fix errors in Windows and other programs. I actually have error reporting service turned off.
Real Time Protection = NIS 2009 + NATBehavior Analysis = ThreatfireOn Demand = MBAM
Kudos0

Re: A general queston about sending errors to Microsoft??

Thanks Phil/Diesel

That cleared up that issue Glad I make your day Diesel I hope thats a good thing??Do you like being green Phil?

Cheers Mo Windows 7 64 bit, NIS2013
Kudos5 Stats

Re: A general queston about sending errors to Microsoft??

Mo,

Microsoft gathers all of these submissions and monitors them. If the crashes are occurring in Microsoft programs, or, parts of Microsoft code, they analyze what's submitted and look for solutions. The stability of Windows is VERY important to Microsoft, so, if they see that a third party application is causing a lot of submissions, they have been known to analyze those submissions to see if it is something that Microsoft has done and if not they will actually contact the maker of the other software and work with them to solve the problem.

The submissions for any particular company's products are also available for the ISVs to analyze. We constantly monitor those submissions and frequently use this as another way of finding and fixing in-field user issues. 

Reese AnschultzSenior Software Quality Assurance Manager, Symantec Corporation
Kudos0

Re: A general queston about sending errors to Microsoft??

Thanks reese

The extra info was excellent,next time I get an error message I know what to do!

Cheers Mo Windows 7 64 bit, NIS2013
Kudos0

Re: A general queston about sending errors to Microsoft??

Don't be surprised if on some occasions you get an immediate "reply" from their system pointing to a cause and possible solution. I've had things like changing a setting or a link to a Microsoft KnowledgeBase Article on the problem that explains it and in some cases gives a file or a link to a fix that is just for people who have this problem.

Personally, for the time it takes, I send the information.

As you say --very good background from Reese

Hugh

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