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Kudos0

"Generic Mount Control Device has a driver problem"

This is just getting comical.

A summary of my story so far is as follows:

  • I decided to install Windows 7 on my laptop and then install my copy of Ghost 12.
  • Windows claimed that there were compatibility issues, but I read other forum posts where people claimed that they were using Ghost 12/13/14 without any problems. So, I used Ghost 12, but kept my eye out for when Symantec would roll out a Windows 7-compatible Ghost... which was supposed to be Ghost 15, I guess. 
  • So, I downloaded the trial and tried to install it. It uninstalled my Ghost 12 and then tried to install itself and failed with some message like "Failed to have success starting VSSProviderInstaller" or something like that. I also received several messages about "A mapping between user names and security ID's was not done".
  • After numerous attempts at installing, uninstalling, running the removal tool, over and over...  nothing worked.
  • So, I saved all of my documents to another drive and completely re-installed a fresh full-install of Windows 7 Pro x64... just to try to get Ghost 15 to install.
  • After installing Windows 7, the first thing I installed after that was Ghost 15, lest some other miniscule fragment of software cause the Ghost installer to freak out and pout. This installation process avoided the "VSSProvider" problem, but I still got the "security IDs" messages.
  • So, I created another user on my laptop and tried installing Ghost 15 with that account. This worked, but then, when trying to use Ghost with my original account, Ghost tells me that I only have read-only access to the settings. When I try to assume full-permissions, I get the "security ID's" messages. So now, I have to retain this 2nd "dummy" account on my laptop for whenever I want to change settings in Ghost 15. This is a situation which I figure I can make do with until Symantec figures out why their software is having this problem.


So, today, I've noticed a new problem. When I open "Devices and Printers" in Windows 7, there's a little yellow triangle on the icon for my computer, indicating a problem. If I right-click on it, I'm offered a menu item for "Troubleshoot". The troubleshooter indicates that "Generic Mount Control Device" has a driver problem", and Windows is unable to fix it.

When I go to the Device Manager, the section for "Generic Mount Devices" is expanded, and within it, there's "Generic Mount Control Device" with a yellow triangle on it. If I right click on it to examine properties, the Device Status is reported as:

   "The device is not working properly because Windows cannot load the drivers required for this device. (Code 31)".

When I look at the Manufacturer...

... wait for it....

....wait for it....

  "Symantec Corporation"

Wow... how did I guess?

 I know it's a long shot, but... does anybody know of a solution? Are there updated drivers out there? The "Driver Details" page for the device says that the files are:

   GenericMount.sys

   wdfcoinstaller01009.dll

- Joe

Replies

Kudos0

Re: "Generic Mount Control Device has a driver problem"

This is just getting comical.

A summary of my story so far is as follows:

  • I decided to install Windows 7 on my laptop and then install my copy of Ghost 12.
  • Windows claimed that there were compatibility issues, but I read other forum posts where people claimed that they were using Ghost 12/13/14 without any problems. So, I used Ghost 12, but kept my eye out for when Symantec would roll out a Windows 7-compatible Ghost... which was supposed to be Ghost 15, I guess. 
  • So, I downloaded the trial and tried to install it. It uninstalled my Ghost 12 and then tried to install itself and failed with some message like "Failed to have success starting VSSProviderInstaller" or something like that. I also received several messages about "A mapping between user names and security ID's was not done".
  • After numerous attempts at installing, uninstalling, running the removal tool, over and over...  nothing worked.
  • So, I saved all of my documents to another drive and completely re-installed a fresh full-install of Windows 7 Pro x64... just to try to get Ghost 15 to install.
  • After installing Windows 7, the first thing I installed after that was Ghost 15, lest some other miniscule fragment of software cause the Ghost installer to freak out and pout. This installation process avoided the "VSSProvider" problem, but I still got the "security IDs" messages.
  • So, I created another user on my laptop and tried installing Ghost 15 with that account. This worked, but then, when trying to use Ghost with my original account, Ghost tells me that I only have read-only access to the settings. When I try to assume full-permissions, I get the "security ID's" messages. So now, I have to retain this 2nd "dummy" account on my laptop for whenever I want to change settings in Ghost 15. This is a situation which I figure I can make do with until Symantec figures out why their software is having this problem.


So, today, I've noticed a new problem. When I open "Devices and Printers" in Windows 7, there's a little yellow triangle on the icon for my computer, indicating a problem. If I right-click on it, I'm offered a menu item for "Troubleshoot". The troubleshooter indicates that "Generic Mount Control Device" has a driver problem", and Windows is unable to fix it.

When I go to the Device Manager, the section for "Generic Mount Devices" is expanded, and within it, there's "Generic Mount Control Device" with a yellow triangle on it. If I right click on it to examine properties, the Device Status is reported as:

   "The device is not working properly because Windows cannot load the drivers required for this device. (Code 31)".

When I look at the Manufacturer...

... wait for it....

....wait for it....

  "Symantec Corporation"

Wow... how did I guess?

 I know it's a long shot, but... does anybody know of a solution? Are there updated drivers out there? The "Driver Details" page for the device says that the files are:

   GenericMount.sys

   wdfcoinstaller01009.dll

- Joe

Kudos1 Stats

Re: "Generic Mount Control Device has a driver problem"

Hi jemenake,

To fix the issue with Generic Mount Control device, I would suggest you to run the Fixinstall.bat file located in the following folder:

C:\Program Files\Norton Ghost

This will re-register Norton Ghost dll files and services and also update the registry values.

Regarding the problem with using Norton Ghost from your user account which throws errors related to access permissions, I would suggest  to use the Security Configuration Tool. Click Start > All Programs > Norton Ghost > Security Configuration Tool. Provide Full control for the user account with which you are having problem. If the problem persists, run Norton Ghost as the new admin user that you have created to install Norton Ghost.

--Vinod

Kudos0

Re: "Generic Mount Control Device has a driver problem"

Well, I just noticed that, in the Device Manager, if I enable "Show Hidden Devices", a 2nd "Generic Mount Control Device" shows up... and this one doesn't have a yellow warning badge on it.

Are there supposed to be more than one? Should I delete the "extra" one (the one with the yellow badge)?

- Joe

Kudos0

Re: "Generic Mount Control Device has a driver problem"

Yes, you can try removing the device marked with yellow exclaimation. If that doesn't work, run Fixinstall.bat.

--Vinod

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