• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Getting Security Request Outbound Traffic Detected. Ran Power Eraser from main panel. Says acproxy.dll bad.

Hello,

I am running Windows 7 professional on a 64 bit system and have Norton Security wih Backup. Today, from start up, I got repeated, frequent pop ups: Security Request.     Outbound Traffic Detected.     We have detected a large amount of suspicious outbound traffic on your system. Your computer may be infected with something that Norton Power Eraser can detect and remove. Do you want to run Norton Power Eraser?

There is a checkbox for: Don't show this message again for this outbound traffic

There are buttons for OK and cancel. 

I clicked cancel, and the pop up kept coming back. I checked the box and clicked cancel and it kept coming back. I went to the main Norton panel and ran Norton Power Eraser from there (being suspicious that the pop up might be malware).

The first time I ran it, it stopped and said "An error has occurred. The Parameter is incorrect. Error code: 0x80070057,n32,n2c,n4

I ran it again, and this time, it said, Scan Complete, and showed one problem:

Risk                   Type              Status           Action

acproxy.dll          File                Bad               Remove

It has a checkbox next to Remove. At the bottom of the box, it has a check box next to "Create System Restore Point before proceeding with fix (Recommended).

I can choose exit or fix now.

All the while, even during the Power Eraser scan, I have kept getting the Security Request pop up.

After searching on the web, I did not find any good explanations about the pop up. Searching on acproxy.dll, I found that some people, who did not have acproxy.dll or had a corrupt file or other problems with the program, autochk.exe, which this dll is a part of, could not boot their computer. 

I don't want to trade a bad problem for a worse one. If anyone can offer guidance, I would greatly appreciate it! Thank you.

Replies

Kudos0

Re: Getting Security Request Outbound Traffic Detected. Ran Power Eraser from main panel. Says acproxy.dll bad.

Hello DVG13

I would recommend that you go visit one of the free malware removal sites. They will work with you to help you clean up your computer safely. Please don't try to fix the malware on your own.

Please see this link for an up to date description of these sites plus the addition of a newly listed site formed by one of our successful malware remover users. The new site is listed first in this link.

https://community.norton.com/en/forums/malware-removal-forum-recommendations

Please come back and let us know how you made out.

Thanks.




 

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Getting Security Request Outbound Traffic Detected. Ran Power Eraser from main panel. Says acproxy.dll bad.

Hello floplot,

Are you saying that Norton Security with Backup can't be trusted, so I should ignore its recommendation to delete acproxy.dll, exit Power Eraser, and use a free malware program instead? I usually trust paid software more than free software.

Kudos0

Re: Getting Security Request Outbound Traffic Detected. Ran Power Eraser from main panel. Says acproxy.dll bad.

Kudos0

Re: Getting Security Request Outbound Traffic Detected. Ran Power Eraser from main panel. Says acproxy.dll bad.

I saw this but didn't find it particularly useful. From what I saw, the recommendation was to use free anti-malware programs. I have not seen Norton or anyone else say that the security request is a bug or that Norton is correctly sending this message but is unable to solve the root problem.

And I don't know whether I should let Norton Power Eraser remove the acproxy.dll. Is this the root of the 'traffic problem'? Is it unrelated to the 'traffic problem' but still a problem that needs to be resolved? If I should remove acproxy.dll, should I first find a way to replace it? Should I uninstall autochk.exe first and then let NPE remove the dll, in case it is a different cloned/copied malware file in another location? 

Right now I am just stuck, with no clear answers.

Kudos0

Re: Getting Security Request Outbound Traffic Detected. Ran Power Eraser from main panel. Says acproxy.dll bad.

Hello DVG13

You asked for some guidance in your opening post. You said you usually trust paid products more than free ones. Norton Power Erasure is a free tool which is made by Norton. It is available to any one who trusts it enough to use it and is knowledgeable enough to know a real piece of malware from one using the same name as a trusted part of windows. It is a very advanced tool and should be used under the guidance of a malware removal specialist.

Norton sees some suspicious outbound traffic. Norton is saying that NPE may find something. We are users like you are. We are not malware removal experts. The free malware removal sites I have recommended are made up of trained volunteers who have gone to school to be trained in malware removal. We have had many users who have gone to these forums and come back here to say they were satisfied with the site.  These sites can test your computer to see if there is malware. They can also test the condition of Windows. They can also help you to remove the correct files if necessary and can help you if it is safe to do to replace a bad file with a good one. These sites are usually very busy helping users to clean up their computers. Norton can't clean up all malware nor can it find all malware. These sites are trusted sites. If your computer doesn't have malware, they will tell you that also..

The questions you have asked in your last post can be answered by the free malware removal sites. It doesn't hurt to try out the site. If you don't like what they say, you can leave one and try another one. But only sign up with one place and work with one place only until  your computer is clean.

If NPE deletes the wrong file, you could end up with a computer which can't be booted up. Having a restore point won't do you any good in that scenario. Norton's results in this case needs to be examined by an expert. Those experts can be found in these removal sites.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Getting Security Request Outbound Traffic Detected. Ran Power Eraser from main panel. Says acproxy.dll bad.

Hi @DVG13

I've sent you a private message via the forum.  Please check it when you get a chance.Thanks. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Getting Security Request Outbound Traffic Detected. Ran Power Eraser from main panel. Says acproxy.dll bad.

DVG13:  I saw this but didn't find it particularly useful. Right now I am just stuck, with no clear answers.

Perhaps you did not review to the end.  Where you might have viewed message from Admin.  
I see that Admin has reached out to you.
Good luck.  
 

Kudos0

Re: Getting Security Request Outbound Traffic Detected. Ran Power Eraser from main panel. Says acproxy.dll bad.

To follow up, the Norton tech support people worked on my computer with a remote login and fixed the problem. It took a few hours, so I didn't watch the whole thing. They tried to remove the acproxy.dll file with Norton Power Eraser; but it didn't work. They eventually removed it manually, along with a lot of temporary files and possibly other files.

Kudos0

Re: Getting Security Request Outbound Traffic Detected. Ran Power Eraser from main panel. Says acproxy.dll bad.

Additionally, this blog article will provide some more information on IPS and this issue:
https://community.norton.com/en/blogs/product-update-announcements/ips-%...

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Getting Security Request Outbound Traffic Detected. Ran Power Eraser from main panel. Says acproxy.dll bad.

Hi @DVG13,

This issue has been resolved with recent Norton 22.5.4.24 update. Please run the LiveUpdate to receive the update and let us know if you still encounter the same issue.

Thanks,
Sunil G A
Norton Forums Administrator
Symantec Corporation

Sunil_GA | Norton Forums Administrator | Symantec Corporation

This thread is closed from further comment. Please visit the forum to start a new thread.