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Kudos0

Is Ghost 14 blocking Windows XP's "Safely Remove Hardware"?

I use Ghost 14 and Windows XP Home SP3.

I have an external hard drive (Western Digital My Book Essential 3TB) that connects via USB 2. I use it exclusively for Ghost backups.

When the external drive is connected and I click the "Safely Remove Hardware" icon in the system tray, I get this error message: "The 'Generic volume' cannot be stopped right now. Try stopping the device again later."

Western Digital says this problem usually is caused by a virus program, by indexing the drive, or by a third-party program continuously accessing the drive.

          1. I set Norton Internet Security AntiVirus to ignore the exterior drive in scans and in auto-protect.

          2. I turned off indexing for all drives.

          3. I checked Windows Task Manager. No applications were running. (See below for a list of processes running.)

But I still get the error message, even after I rebooted.

QUESTIONS:

          1.  Could Ghost 14 be continuously accessing the external drive and therefore causing the problem?

          2.  If so, is there anything I can do about it?

Here is a list of processes that were running:



Replies

Kudos0

Re: Is Ghost 14 blocking Windows XP's "Safely Remove Hardware"?

I use Ghost 14 and Windows XP Home SP3.

I have an external hard drive (Western Digital My Book Essential 3TB) that connects via USB 2. I use it exclusively for Ghost backups.

When the external drive is connected and I click the "Safely Remove Hardware" icon in the system tray, I get this error message: "The 'Generic volume' cannot be stopped right now. Try stopping the device again later."

Western Digital says this problem usually is caused by a virus program, by indexing the drive, or by a third-party program continuously accessing the drive.

          1. I set Norton Internet Security AntiVirus to ignore the exterior drive in scans and in auto-protect.

          2. I turned off indexing for all drives.

          3. I checked Windows Task Manager. No applications were running. (See below for a list of processes running.)

But I still get the error message, even after I rebooted.

QUESTIONS:

          1.  Could Ghost 14 be continuously accessing the external drive and therefore causing the problem?

          2.  If so, is there anything I can do about it?

Here is a list of processes that were running:



Kudos0

Re: Is Ghost 14 blocking Windows XP's "Safely Remove Hardware"?

I doubt it, but you can stop the Ghost service to see.

Start > Run > Type "services.msc" without quotes and hit enter.

Now find "Norton Ghost" in the list and stop the service.

After you are done, restart the Ghost service or reboot.

Kudos0

Re: Is Ghost 14 blocking Windows XP's "Safely Remove Hardware"?

Aha!

I turned off Norton Ghost in Services, and "Safely Remove Hardware" worked fine.

It's a clumsy solution, but a solution nonetheless. If you know of a more elegant solution, please let me know.

Kudos0

Re: Is Ghost 14 blocking Windows XP's "Safely Remove Hardware"?

What kind of backups are you doing? File and Folder or Backup My Computer?

Kudos0

Re: Is Ghost 14 blocking Windows XP's "Safely Remove Hardware"?

I do a total incremental backup of drives C (system) and E (data) when I shut down each day.

I really don't need Ghost to be running until then.

I'm guessing, however, that if I set Ghost Agent to "manual" in Services, it will boot automatically anyway. Norton products tend to do that to prevent "mistakes."  :o)

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