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Kudos0

GMAIL now has NEW Login screen!

Well, GMAIL has a new login screen and ID safe will not log me in any more. Has anyone figured this out yet?

If it ain't broke, fix it 'til it is!

Replies

Kudos0

Re: GMAIL now has NEW Login screen!

A new page design, means Norton needs to know about it.

You can report the site to the ID Safe team from your product.

From the Norton Toolbar in IE or Chrome, Navigate to the login page you are having problems with. Then click on Vault is Open on the Norton Toolbar. Then click on Options beside Current Site. From there click on Report an issue with this site. Then follow the directions.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: GMAIL now has NEW Login screen!

Thank you, I reported it. I was going to try to add a site but I am using Chrome and do not see how to do it. Anyway, I am sure that everyone who uses ID Safe to log into their gmail account(s) will have this issue. Both Lastpass and Thunderbird still work.

If it ain't broke, fix it 'til it is!
Kudos0

Re: GMAIL now has NEW Login screen!

What URL are you using when you try to log into your gmail? As it appears to be a completely different web page at  gmail.com, you may just need to recreate the logins for the new site. I can still access my gmail with ID Safe if I go to   googlemail.com

EDIT

Thunderbird and other email clients would continue to work as they directly access the mail servers, not the web interface.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: GMAIL now has NEW Login screen!

Kudos0

Re: GMAIL now has NEW Login screen!

OK, I can try to edit my login. It is now

https://www.google.com/accounts/ServiceLogin.

Are you saying that all I need to do is change it to googlemail.com?

I just tried it and ID Safe will NOT enter my password.

If it ain't broke, fix it 'til it is!
Kudos0

Re: GMAIL now has NEW Login screen!

I saw the google screen but I do not see how that will make ID Safe work. I guess I must be missing something.

OH, I was going to sign in by adding my password and then create a new ID safe entry, but I can not do that for some reason in chrome!

If it ain't broke, fix it 'til it is!
Kudos0

Re: GMAIL now has NEW Login screen!

Your link brings me to the same page I get with the googlemail link I gave above.

What are you seeing when you go to the link you just gave?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: GMAIL now has NEW Login screen!

Peter, I get the dropdown of all my gmail ID's however when I click one it never fills in my password. I also do not get the selection from the norton toolbar. I can manually type in my password, but what is the use of that? ID Safe is just not working to log me in. And as I said I can not add a new login in ID Safe manually. It never asks me to add a new login if I try to manually add one. I never get the dropdown that Norton says we should get.. 

If it ain't broke, fix it 'til it is!
Kudos0

Re: GMAIL now has NEW Login screen!

Hello

Have you tried restarting?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.3.21 Core Firmware 270 I E 11 Chrome
Kudos0

Re: GMAIL now has NEW Login screen!

@peterweb

I played around with this and after the first attempt - I am seeing what MPSAN is describing.  It is apparent there was a change on the sign -in and I feel reporting it (as MSPAN has done) will be the solution.    

Kudos0

Re: GMAIL now has NEW Login screen!

Well, I did restart as I power off my system each night. Today I have the same issue. I hope I hear from Norton as I am sure I am not the only one.

Perhaps I should also start a new thread about not being able to add a new login either.

If it ain't broke, fix it 'til it is!
Kudos0

Re: GMAIL now has NEW Login screen!

Well, I was told that Norton is aware of this and is working on a fix that we will get as a Live Update. I wonder if this is just a standard answer?

If it ain't broke, fix it 'til it is!
Kudos0

Re: GMAIL now has NEW Login screen!

MPSAN:

Well, I was told that Norton is aware of this and is working on a fix that we will get as a Live Update. I wonder if this is just a standard answer?

Perhaps Norton was aware of this as a result of your reporting it? 

Kudos0

Re: GMAIL now has NEW Login screen!

That would be great, yank! I am glad I sent it in.

Now I wish I could find out why I need to click the Norton Icon on the right of the URL line in Chrome to make the ToolBar show up!

If it ain't broke, fix it 'til it is!
Kudos0

Re: GMAIL now has NEW Login screen!

MPSAN - just curious - I have found that selecting the X (extreme left side of Toolbar) will cause the Toolbar to disappear, while selecting the ^ will cause it to disappear from that page.  Using the Norton Icon you are referring to changes those settings and the Toolbar reappears. 

Kudos0

Re: GMAIL now has NEW Login screen!

SAME THING FOR EBAY SIGN-IN , WHICH MANY REPORTS HAVE BEEN MADE .......SAFE SIGN-IN FOR EBAY HASN'T WORKED SINCE MID 2016......THIS LEAVES ME WITH LITTLE HOPE FOR THIS NEW GMAIL SIGN-IN ISSUE

Kudos0

Re: GMAIL now has NEW Login screen!

And did you report the issue with your ebay sign in? There were reports of that issue when ebay made some change to the sign in process, and after other users reported it they said it was fixed.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: GMAIL now has NEW Login screen!

yep, i reported just like the other 1000's of users did....not fixed,.....deleted norton, updated norton, up to date norton - please provide the link of the discussion saying it was fixed please (if you have or know it).....iv'e looked and can't find anything saying it was fixed

Kudos0

Re: GMAIL now has NEW Login screen!

yank:

MPSAN - just curious - I have found that selecting the X (extreme left side of Toolbar) will cause the Toolbar to disappear, while selecting the ^ will cause it to disappear from that page.  Using the Norton Icon you are referring to changes those settings and the Toolbar reappears. 

yank, yes I see these. However, what I am saying is that I will have the toolbar showing, and then go to another site and it will be gone. The only way to get it back is to click the Norton Icon again. I also wonder why the toolbar does not show up when I first start Chrome.

If it ain't broke, fix it 'til it is!
Kudos0

Re: GMAIL now has NEW Login screen!

...and we are still waiting for a GMAIL fix in ID Safe!

If it ain't broke, fix it 'til it is!
Kudos0

Re: GMAIL now has NEW Login screen!

And still waiting!!  Had a Norton tech a few days ago backdoor my computer to try and fix it, ending up just sending a ticket in as he could not fix the password Identity safe auto fill on gmail.  I have searched everywhere and no answers....appears gmail/google isn't even addressing it. 

Has Norton officially even came out with a response to the new gmail page?

Kudos0

Re: GMAIL now has NEW Login screen!

I just got the new Google logins and as you have seen, it will not fill the password for multiple login email addresses. I too have reported the issue. 

Maybe after enough reports are submitted, something will be done. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: GMAIL now has NEW Login screen!

You would think that when the issue is on one site Norton would be able to fix it. This is bad as it is GMAIL.

If it ain't broke, fix it 'til it is!
Kudos0

Re: GMAIL now has NEW Login screen!

Hi everyone-

Thank you for the discussion around Google and Ebay.  

I just wanted to acknowledge that we are aware of these issues and are working on how best to address them.

EDIT: also basic testing is showing our Microsoft Edge and Mozilla Firefox IDSafe extensions do support login filling for both Google and Ebay.  If you experience problems on those sites with those browsers, please follow up on this thread.

Regards,

Matt Powers
Symantec Corp.

Kudos0

Re: GMAIL now has NEW Login screen!

Thank  you Matt for the update!  Glad to hear Symantec is on this issue.

Kudos0

Re: GMAIL now has NEW Login screen!

Hello MPSAN

Are you still having the issue with GMail?  If you are, please see MJP's post. He's a Symantec Employee.

@MPSAN

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.3.21 Core Firmware 270 I E 11 Chrome
Kudos0

Re: GMAIL now has NEW Login screen!

Thanks for finally replying MJP ( norton employee) this thread was started 4/26 - approximately 2 weeks ago.....i mean that sincerely ......I am using Google CHROME and the ebay "sign in" issue was first discovered in mid 2016 ( aprox 1 year ago)  and hasn't been fixed yet.....so , when you say "I just wanted to acknowledge that we are aware of these issues and are working on how best to address them"  please forgive me if i do not get a warm fuzzy feeling from your friendly NORTON embrace and whisper in my ear " we got this , no need to worry"

Kudos0

Re: GMAIL now has NEW Login screen!

floplot:

Hello MPSAN

Are you still having the issue with GMail?  If you are, please see MJP's post. He's a Symantec Employee.

@MPSAN

Thanks.

Yes, as this has NOT been fixed yet. I am using Chrome.

If it ain't broke, fix it 'til it is!
Kudos0

Re: GMAIL now has NEW Login screen!

Well, I wish MJP would come back and tell us when IDSafe will work with GMAIL again.

If it ain't broke, fix it 'til it is!
Kudos0

Re: GMAIL now has NEW Login screen!

Besides gmail not working, many credit card sites now are not auto filling the password.  One credit card company login page lets Identity Safe auto fill username and password, but will not sign in until you reenter the username and password using the keyboard.  Guess all kinds of security changes going on with login pages

Kudos0

Re: GMAIL now has NEW Login screen!

I am having the same problem using IE and Gmail; this is very frustrating for my elderly Mother as ID Safe was very helpful for her, although, she does, and you can open the vault then copy and paste the UID and PW from the specific Login by right clicking it and choosing either option from the menu until compatibility is fixed. 

Kudos0

Re: GMAIL now has NEW Login screen!

Thank you, I reported it. I was going to try to add a site but I am using Chrome and do not see how to do it. Anyway, I am sure that everyone who uses ID Safe to log into their gmail account(s) will have this issue. Both Lastpass and Thunderbird still work.

That quote from MPSAN.  Same trouble as I find.  Even more, creating a new login-combination will still not let ID Safe automatically sign-in to the GMail/Google account; one must select the specific login-ID, click the button to 'sign-in', and still click the succeeding button to make the second screen showing the filled password, to finally make account get signed-into. 

Kudos0

Re: GMAIL now has NEW Login screen!

Is there ANY time frame when this will work again? It has been too long already!

If it ain't broke, fix it 'til it is!
Kudos0

Re: GMAIL now has NEW Login screen!

Norton was/is too busy with their newest flop , the $250 Norton Core Router . To them it's on to bigger & better things.......lol, what a joke.....who cares and why worry about the actual Norton security software issues?

Kudos0

Re: GMAIL now has NEW Login screen!

Well, other password managers work just fine, but I did like IDSafe and anything can change, but it takes too long for Norton to fix ANYTHING!

If it ain't broke, fix it 'til it is!
Kudos0

Re: GMAIL now has NEW Login screen!

Hi, another month gone by and still eBay, Google and several more sign-ins (all reported to Norton) no longer working.

Update please Norton, we pay lots of money for this facility and it is no longer fit for purpose.

If Norton is no longer committed to Vault, please just let us know so we can move on to an alternative.

Kudos0

Re: GMAIL now has NEW Login screen!

agreed , but how bout that http://us.norton.com/core  .....lol

Kudos0

Re: GMAIL now has NEW Login screen!

Hello

I'll see what I can do. No promises.

Thanks.

@MJP

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.3.21 Core Firmware 270 I E 11 Chrome
Kudos0

Re: GMAIL now has NEW Login screen!

For what it is worth, this started in April and it is now nearing the end of July.  Other than MJP, a Symantec Employee stating on May 11 that they are aware of the issue with Identity Safe & Google/Gmail, nothing has transpired as of yet.

On a couple of occasions when I bring up my Gmail login page, Identity Safe filled in the password, but then drops out.  Don't know if is just a phantom fill by Identity Safe, or it is really trying.  Oh well, guess just hang on to keep hanging on.

Kudos0

Re: GMAIL now has NEW Login screen!

LastPass works somewhat, in place of either ID Safe or Vault.  LastPass may be the useful alternative for subscribers of Norton products who are more interested in Security & Protection against 'infections'.  LastPass, "somewhat" meant to say, for Gmail/Google Accounts.

Kudos0

Re: GMAIL now has NEW Login screen!

LastPass, "somewhat" meant to say, for Gmail/Google Accounts.

I have multiple Gmail accounts and when using LastPass I have no problem getting Gmail logins to work. Even after the login changes for Gmail.

I get the list of Gmail logins I have made from the Gmail site, I choose the one I want, and on the Password page I click on the little LastPass icon and choose the appropriate login.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: GMAIL now has NEW Login screen!

Hello

I have brought the Gmail issue up to the Norton Employees. I do hope someone responds in the thread. Of course I won't get any information over the weekend.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.3.21 Core Firmware 270 I E 11 Chrome
Kudos0

Re: GMAIL now has NEW Login screen!

Thank you floplot!  Interestingly, the password filled in one time today and worked.  Hasn't worked since that time. This is the 3rd time it has done that in the past couple of months.  Strange as I have no idea why it did it.

Kudos0

Re: GMAIL now has NEW Login screen!

WE MIGHT HAVE TO PURCHASE http://us.norton.com/core FOR NORTON TO WORK CORRECTLY.....SOMEONE TRY THAT AND LET US KNOW PLEASE 

Kudos0

Re: GMAIL now has NEW Login screen!

BunkyPruster:

WE MIGHT HAVE TO PURCHASE http://us.norton.com/core FOR NORTON TO WORK CORRECTLY.....SOMEONE TRY THAT AND LET US KNOW PLEASE 

I seriously doubt this issue has any relation to that.

Kudos1 Stats

Re: GMAIL now has NEW Login screen!

Hello

I received word tonight that the team is still working on  this issue. To be honest, I really don't know what is taking so long to be able to fill out two spaces on a form. Of course, I don't know what goes into fixing this issue. It's just that it's going on so long, but I am trying to find out for you.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.3.21 Core Firmware 270 I E 11 Chrome
Kudos0

Re: GMAIL now has NEW Login screen!

To floplot,

Thank you very much for keeping us updated about the dilemma with the sign in screen on Gmail.

My patient is coming to an end, this should have been fixed a long time ago. I hope the fix it before my renewal  time (40 days).

NanaH

Kudos0

Re: GMAIL now has NEW Login screen!

Hello Nanaha

You are very welcome. I'm trying  to get some action going on this issue.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.3.21 Core Firmware 270 I E 11 Chrome
Kudos0

Re: GMAIL now has NEW Login screen!

peterweb:

LastPass, "somewhat" meant to say, for Gmail/Google Accounts.

I have multiple Gmail accounts and when using LastPass I have no problem getting Gmail logins to work. Even after the login changes for Gmail.

I get the list of Gmail logins I have made from the Gmail site, I choose the one I want, and on the Password page I click on the little LastPass icon and choose the appropriate login.

I agree...LastPass has worked well!

If it ain't broke, fix it 'til it is!
Kudos0

Re: GMAIL now has NEW Login screen!

I have never tried LastPass, don't really want multiple login programs.  But given that LastPass is working and Identity Safe for months has not, does Google/gmail have an issue with Norton and not working with them to resolve the issue??

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