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Kudos0

Going to Norton Security from Internet Security.

I was checking my Norton Internet Security - Norton Management. I got a message about changing to Norton Security for Free. It said that I would get coverage for multiple devices, in one subscription. My original subscription would be changed to this, keeping my current days left till renewal. Then it would auto-renew. I already have auto-renew on. I figured I would go further in, to see whether it looked good. Maybe more details.

I continued, and got to a Manage page showing that I was Now on Norton Security, with a Download box. I clicked on Download and was "told" that I had NO Installs remaining. I read a little more, and saw that might have extra installs registered, then went to Manage and Removed a laptop from the list, that I Know is Broken. I also removed an Older tablet that I have NOT used for a year (TOO slow). Tried again. STILL can't download. I look at Services -> Manage My Installs, and see ONLY my Desktop listed there.. "1 of 1 Seat used". It has a choice to Remove License. If I click on it, it says I should ONLY use this, if the device is NOT being used, or is LOST, because it could cause problems with any Norton Program there.

So, HOW am I supposed to do this? Do I Uninstall Norton Internet Security First, then sign back in and Download Norton Security? The Video seems to ONLY talk about Adding to a NEW device.... NOT Replacing One Norton Product with Another.

I tried using norton.com/setup on my smartphone. I signed in, put the Product Code that was shown on Manage (for Norton Security). Got a page with a Download button, and an e-mail field (to have an install link e-mailed to the device). I tapped on the Download. Next thing I see, is NOT a download, but "Uninstall   Open" buttons for Norton Mobile Security, that I already had installed.. It was saying that I should Renew to get back to Premium Service. So, NOTHING downloaded??

WHAT are the System Requirements for Norton Security? They were NOT SHOWN. If I DO get this to download, and then start an Install, I do NOT want to see "Sorry, but, your system is NOT up to Spec for this program. Please close this and TRY to reinstall your Old program".

How can I REVERSE back to having Norton Internet Security showing on my Norton Manage??? NIS still seems to be working.

Replies

Kudos0

Re: Going to Norton Security from Internet Security.

As a starting point to obtain more info:

What is you operating system?  Only very old XP systems have encountered the SSE2 situation that Norton Security could not be installed on.

Something is not right if you are using NS (according to Management) and Services shows 1 of 1 set used - appears to be a single device license (which Norton Security Standard is).  NS Deluxe is 5 devices and NS Premium is 10 devices (if you are in the US).  Have you completed any reboots since making all these changes (removing older devices) in management?

Kudos0

Re: Going to Norton Security from Internet Security.

Yes, I have Window XP Sp3. I went forward with the Norton Security, because it said that I could cover my other devices (tablets, smartphone) under that One subscription, with Norton Security Standard. There was NOTHING about having to CHOOSE which version of Norton Security to get. It was giving me Norton Security Standard. NO page showing different versions with different numbers of "seats" for each. I thought I was At LEAST getting a 3 device license (though specific number WAS NOT GIVEN), which would be Perfect. That is the amount of devices that I have Left on Norton Management, after removing others that are Not in use, or broken. And that is the number I want to use (desktop, tablet, phone).

Can Norton Security be installed on Windows XP Sp3? There were NO warnings about Windows Version. NO MENTION EITHER!!

Either way, if Norton Security is NOT what I was being Told it was (without doing some Extra Upgrade with cost??), how do I get my Norton Manage back to showing my Norton Internet Security? I do NOT want to leave it as it (whether Internet Security is STILL working or NOT), and come around to my Auto-renewal, and be charged a Higher charge for Norton Security (whatever version). Norton Internet Security is Still running; no errors.

Didn't do any re-boots since last night.

Hope you can help me.

Thank you.

Kudos0

Re: Going to Norton Security from Internet Security.

First of all sorry for the delay in responding, had some major rain storms here and my internet went down.  I have never seen water run out of a coax before (that was reason internet was down).  Got a new feed to the house and all is well.

I will quote your response and answer within it:

markfr:

Yes, I have Window XP Sp3. I went forward with the Norton Security, because it said that I could cover my other devices (tablets, smartphone) under that One subscription, with Norton Security Standard. There was NOTHING about having to CHOOSE which version of Norton Security to get. It was giving me Norton Security Standard. NO page showing different versions with different numbers of "seats" for each. I thought I was At LEAST getting a 3 device license (though specific number WAS NOT GIVEN), which would be Perfect. That is the amount of devices that I have Left on Norton Management, after removing others that are Not in use, or broken. And that is the number I want to use (desktop, tablet, phone).

Understand what you are saying, but I mentioned the three versions of NS to explain the differences in hopes you would notice that the STANDARD that was offered to you is only for one device - a PC, a MAC or a phone (a desktop or a tablet or a phone in  your case).  The STANDARD is only one device, not the three you need.  To obtain the three devices with NS, you would need the Deluxe version.

Can Norton Security be installed on Windows XP Sp3? There were NO warnings about Windows Version. NO MENTION EITHER!!

As I mentioned above, NS can be installed on XP, SP3 systems that are capable of supporting SEE2.  If you do not have that capability there will be an error thrown while attempting the install - which it sounds like you may have gotten.  If you got that error, than no - your system (even though it is SP3) can not support NS.  As I understand it, NIS will still work on a non SEE2 system, but can not be upgraded to NIS version 22 - it has to remain on version 21.

Either way, if Norton Security is NOT what I was being Told it was (without doing some Extra Upgrade with cost??), how do I get my Norton Manage back to showing my Norton Internet Security? I do NOT want to leave it as it (whether Internet Security is STILL working or NOT), and come around to my Auto-renewal, and be charged a Higher charge for Norton Security (whatever version). Norton Internet Security is Still running; no errors.

I am not exactly sure why you are still seeing NS and not NIS (since it is still apparently installed and working) in Management.  Auto -renewal can be turned off within Management > Log into Management > Home Tab > Right hand side - Automatic Renewal Settings > turn to OFF.  One thing you can try, is to go to the Services Tab within Management and hover over the Show in the upper right hand corner and select ACTIVE.  This will tell you which one of the product services is Active.  Hopefully it will be your NIS - which will clear up your concerns.

Didn't do any re-boots since last night.

Hope you can help me.

Thank you.

Hopefully I explained this in an understandable manner and it helps you.  Once again sorry for the delay! 

Kudos0

Re: Going to Norton Security from Internet Security.

Understand what you are saying, but I mentioned the three versions of NS to explain the differences in hopes you would notice that the STANDARD that was offered to you is only for one device - a PC, a MAC or a phone (a desktop or a tablet or a phone in  your case).  The STANDARD is only one device, not the three you need.  To obtain the three devices with NS, you would need the Deluxe version.

When the "offer" was made, it said that Multiple devices would be able to be protected. It was Offering the STANDARD program. The explanation of the program made NO MENTION of other versions of the software. If someone offered you a car, and said that it had a/c a multi-cd player and a built-in gps, and you got the car, finding that NONE of those things were IN there; that there were Deluxe versions that had those features, HOW WOULD YOU FEEL?

As I mentioned above, NS can be installed on XP, SP3 systems that are capable of supporting SEE2.  If you do not have that capability there will be an error thrown while attempting the install - which it sounds like you may have gotten.  If you got that error, than no - your system (even though it is SP3) can not support NS.  As I understand it, NIS will still work on a non SEE2 system, but can not be upgraded to NIS version 22 - it has to remain on version 21.

I have NIS version 22, so I guess that my system IS A SEE2 system. What does SEE2 stand for? I did NOT get the Chance to Install. I can NOT Download the program. Do I need to Uninstall NIS version 22 FIRST, then once the License is cleared from my computer, I can Download AND Install Norton Security? Shouldn't I be able to Download Norton Security, and "tell" it to Replace my Norton Internet Security? Which should replace any licensing there, as well?

I am not exactly sure why you are still seeing NS and not NIS (since it is still apparently installed and working) in Management.  Auto -renewal can be turned off within Management > Log into Management > Home Tab > Right hand side - Automatic Renewal Settings > turn to OFF.  One thing you can try, is to go to the Services Tab within Management and hover over the Show in the upper right hand corner and select ACTIVE.  This will tell you which one of the product services is Active.  Hopefully it will be your NIS - which will clear up your concerns.

I will try that. Actually, when I went to my Management and saw my Desktop settings, it said "Install Services". I clicked on it and was shown about activating Family Services; I canceled that. My NIS is still working (it looks like). If I right-click and choose Check for New Version, it says I have the Latest version of NIS.

Whoever wrote up the screens to get people to get to Norton Security, should have run it by a CONTENT EDITOR, to make sure ALL INFO that needs to be mentioned WAS. Wish I had Screen Captured those pages.

****************************

If I go to Services page, this shows:

Norton Security Standard

Expires on 8/30/2016

Product Key

xxxxxxxxxxxxxx

Serial Number

yyyyyyyyyyyyyyyyy

Benefits Include

Norton Virus Protection Promise

Download

Installation Problem? Access Norton Rescue Tools

Manage My Installs

1 of 1 seat used

Device NameFirst installationRemove License

MKFRNW  7/30/2006

****************************

If I go to Devices and click on my Desktop, it shows:

Services Installed

Norton Internet Security

Product Key:

xxxxxxxxxxxxxxxxxxxxx

Enter A Different Key

**************************************************************

From Services, there is a clickable DOWNLOAD, which tells me, "Norton Security has no remaining installs." "Upgrade your Service" brings you to:

Boldly go where you want, when you want, when you add more devices and backup to your Norton Security.

Need more protection or secure online backup? Upgrade today to add features to your current subscription.

$ 13.77 for the 168 days *

Upgrade

Norton Security with Backup

Powerful Norton protection, plus secure PC backup, for your family of PCs, Macs®, smartphones and tablets

Benefits for You and Your Family

  • Rock-solid Norton protection for your family of devices
  • Specialized security to keep the devices under your roof safe
  • Peace of mind thanks to privacy protection for your entire family
  • Flexible protection to grow with your device needs
  • Guaranteed protection
  • 25 GB of secured online backup
  • Includes premium family safety features so your kids can explore their connected world safely

--------------------------------------------

Please show me WHERE it says:

1) How many devices you get a license for, or how many licenses has this added??  Says "Flexible protection to grow with your device needs"  WHERE ARE THE DETAILS??!!??

2) WHAT VERSION IS THIS????  Standard with Backup? Deluxe with Backup??

This is something like I saw. I continued into those pages, hoping to see MORE DETAILS.... A page showing WHAT Norton Security WAS, with maybe a spreadsheet type list of Features (firewall?, anti-malware? browser protection?, # of devices covered, etc).

I thank you for trying to help me with this. I see that you are a "Guru", but, I wish that there was a place that I could find a Symantec/Norton Support E-MAIL section. They Used to have something like that.

Water coming from the Coax cable!!! ??  Hmmm.. I saw something about people trying to work on 4D movies.. The 4th D being Smell. Maybe someone did a BAD test, and was just trying to CLEAN  the cables, but, the system got mixed and sent it to you (;->>

Hopefully, you didn't get an Extra charge from your Water/Sewer system!

Kudos1 Stats

Re: Going to Norton Security from Internet Security.

WOW - where to start?  Perhaps being glad the water is drained from coax, no smell had been added and hopefully the squirrel who ate into the coax got indigestion!

When the "offer" was made, it said that Multiple devices would be able to be protected. It was Offering the STANDARD program.

To me it is poorly written - I believe what was intended to be said was that "additional devices can be protected" - just as the options on your basic car can be added.  BTW, the wording sounds like it was done by a used car salesman and I would feel ripped off if  I did not get everything I ws promised by the car salesman.

What does SEE2 stand for?

"(Streaming SIMD Extensions 2). SSE2 is one of the Intel SIMD (Single Instruction, Multiple Data) processor supplementary instruction sets first introduced by Intel with the initial version of the Pentium 4 in 2001. The CPUs that power most of today’s PCs were enhanced to add support for a new instruction set that enabled more powerful and efficient software operation called Streaming SIMD Extensions 2 (or simply abbreviated to SSE2), it was one of many new instruction sets added over the last ten or more years."

Yes, since NIS version 22 is installed, your system is SEE2 compatible.

Shouldn't I be able to Download Norton Security, and "tell" it to Replace my Norton Internet Security? Which should replace any licensing there, as well?

In the image you posted

Need more protection or secure online backup? Upgrade today to add features to your current subscription.

$ 13.77 for the 168 days *

Upgrade

It appears all you would have to do is click the Upgrade link and select the option your desire - more protection (5 devices with the Deluxe) or more secure online backup (10 devices with backup with the Premium version).  The cost would be $13.77 for 169 days - which I would guess are the number of days left on your current NIS license.  Hopefully there would be instructions included - but usually you can install the Norton Security (all versions) over top of a fully functioning NIS.

Please show me WHERE it says:

1) How many devices you get a license for, or how many licenses has this added??  Says "Flexible protection to grow with your device needs"  WHERE ARE THE DETAILS??!!??

2) WHAT VERSION IS THIS????  Standard with Backup? Deluxe with Backup??

Please go to the following URL for info you asked for in regards to the Standard, Deluxe, and Premium versions of Norton Security.  

http://us.norton.com/norton-security-for-one-device

Please not the price shown at the top is for the Standard - you can click on the Deluxe or Premium Tab at the top of the price to get their prices.

Please come back with any more questions you may have.  If you desie you can contact Norton Support as follows:

https://support.norton.com/sp/en/us/norton-core/current/contact-phone?entsrc=direct_pubweb

Kudos1 Stats

Re: Going to Norton Security from Internet Security.

http://www.nortonsecurityonline.com/norton-security-vs-old-products.html

Thanks to F4E for the link.

Hello

The above link will compare the products. I hope you can see the dots in the chart better than I can.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Going to Norton Security from Internet Security.

THESE info pages Should Have Been shown Before the links changed my Management and took me to Download!!

Thank you floplot (and yank) for the Info!

Looks like what I would want would be the Deluxe version (5 licenses). My Internet Security had 3 licenses on it, but that was ONLY for Pc, Not mobile. So, never used them. Too bad that those 3 licenses are not being transferred to Norton Security (Deluxe), for NO CHARGE (and usable for multiple OS devices).

I see that according to the info pages, I have to Uninstall Norton Internet Security BEFORE I can Download and Install Norton Security. Would be Nice, if I could keep my Original Security program GOING, until I actually was ready to Install the NEW one.. In other words... Keeping NIS Running, while I download Norton Security Install. Then, I could disable my Internet connection, and install Norton Security, without having to worry about anything "happening" while I have NO Firewall, or Auto-protect running.

*** Any idea about Norton Identity Safe Firefox add-in being available again??

Kudos1 Stats

Re: Going to Norton Security from Internet Security.

** Any idea about Norton Identity Safe Firefox add-in being available again??

Hi, Mark. The latest date mooted, is somewhere around August this year.

Fwiw, those pages I listed and Flo posted are purely informational, and are not published by Symantec.

These people are Symantec resellers.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Going to Norton Security from Internet Security.

Hello

If you have the version that is good for only 1 device, contact Customer Support and see if you can make some kind of deal or something since you got the wrong version. Tell them what happened. http://www.norton.com/chat   .

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Going to Norton Security from Internet Security.

markfr - you asked and I replied with the following earlier in this thread - after telling us you could not download the NS:

Shouldn't I be able to Download Norton Security, and "tell" it to Replace my Norton Internet Security? Which should replace any licensing there, as well?

In the image you posted

Need more protection or secure online backup? Upgrade today to add features to your current subscription.

$ 13.77 for the 168 days *

Upgrade

It appears all you would have to do is click the Upgrade link and select the option your desire - more protection (5 devices with the Deluxe) or more secure online backup (10 devices with backup with the Premium version).  The cost would be $13.77 for 169 days - which I would guess are the number of days left on your current NIS license.  Hopefully there would be instructions included - but usually you can install the Norton Security (all versions) over top of a fully functioning NIS.

Now to the above I would add that if you go for the Deluxe, the $13.77 may increase (but of course I can't see what the * behind $13.77 for the 68 days is defined as - the * (probably at the bottom of that page) should explain it in more detail.

It appears to me selecting the Upgrade would permit you to over install your NS option. 

Kudos0

Re: Going to Norton Security from Internet Security.

The $13.77 in this particular AD, seems to be to get the Online Backup (25gb) version. There is NO mention of whether it is the Standard, with ONLY ONE device license, or the Deluxe with 5 licenses. This page was gotten to, from another page that gave the option to DOWNLOAD; which I could NOT because I had used up my Norton Security licenses. Since I had NOT gotten to Install it yet, how could I Use it UP already.  Whoever is creating those Symantec/Norton Web pages has GOT TO WORK ON THEM (Words AND Programming!!)!! AND have someone ELSE TEST/READ THEM Before they are made PUBLIC!!

One of those Info pages that floplot gave me the links to said, to do Complete Uninstall of previous Norton Program BEFORE installing Norton Security. I KNOW that Previous Norton programs would, as part of their Install, FIRST Uninstall the program it was replacing.

Is there a way, as a Registered Symantec/Norton user, to get a WRITTEN DOCUMENT that States Just What has to be done? There were instructions that said that I just needed to choose to "Remove my license" using Norton Management, in order to Download. When I clicked on that Remove, it said that Continuing could cause problems with your Currently Installed program.

As I said to floplot, it seems Unusual, when you are Replacing Security Products from the SAME manufacturer, that you could NOT KEEP your computer Secure while the Replacement is being done. You register/purchase the New product... Download it... Run the Install.. The Install "sees" you are replacing a Registered/Licensed program from its Own Creator, and offers to Uninstall that program for you, Before it tries to install itself.

Instead, you have to Uninstall your Current Security program.... THEN get back Online and Download the New one (with NO Security running).

Kudos0

Re: Going to Norton Security from Internet Security.

markfr,

Some of the info you have is not from an official Norton source (as F4E stated), nor do we know where you got what you called the "AD" info from.  Also the more recent Norton programs do in fact provide an uninstall of your current Norton product prior to upgrade. 

I also find it curious that there are no other posts regarding any "message to upgrade to Norton Security for free" while checking Norton Management".  Normally in such a situation many users would be check in here and ask if the message was legit.

At this point I really think floplot had the best idea for you contact  http://www.norton.com/chat 

I will bump this up to Norton and see if we can get some feedback from them on the "message".

Kudos0

Re: Going to Norton Security from Internet Security.

Thanks again yank.

Might have been doing while doing a "Check for New Version" that I got the Offer. Hmmm.. Since Identity Safe is NOT an add-on to Firefox anymore (until maybe August??), I have been having to Sign-in to my Online Norton account often. Possible that the Offer came thru from there, while I was doing Other things with Norton, so, it seemed like it was coming in from one of those???????

Wish that there WAS an OFFICIAL NORTON SOURCE to check on this. Thank you for shoving/bumping this up.

Will give Norton chat a go.

** Just a note.. Even though I have Liveupdate set for Auto-updates, I VERY frequently do Manual update checks.

Kudos0

Re: Going to Norton Security from Internet Security.

I'll let you know if I hear anything from Norton - I believe the "Official Norton Source for this are the admins I am trying to contact" - at least at this point in time.

FWIW - I do a manual LiveUpdate every morning as soon as I start my desktop. (I shut down every night, so there is at lest one manual LU every day.  When I am expected an update I tend to manual LU every hour.  Hard to break old habits!

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