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Kudos0

Google Chrome

Hi all

Can you tell me why my son can access everything that I block when he uses Google Chrome? I have looked at extensions and cant see Norton family?

Many thanks

Replies

Accepted Solution
Kudos0

Re: Google Chrome

Hi IanAndrew,

Your kid may have removed Norton Family extension in Chrome.  Norton Family will send a notification mail to the parent whenever extension is disabled in chrome.  Please download Norton Family extension from Chrome web store and add it to chrome.

Thanks,
Rajesh

Kudos0

Re: Google Chrome

Ok cool done that and its working but what I have discovered is that he can simply disable this. His user is not and administrator. Anyway that I can stop this?

Many thanks

Kudos0

Re: Google Chrome

Hi IanAndrew,

Parents will get notified when the child disables Norton Family extension.  We cannot prevent child from disabling chrome extension.

Thanks,
Rajesh

Kudos0

Re: Google Chrome

thanks for all your help.......

Kudos0

Re: Google Chrome

Hi Rajesh,

I have made sure the Norton Family extension has been added to the Chrome browser. Still does not block sites that I have explicitly restricted. Also, not seeing any activity for the last 7 days.

Any help would be appreciated.

Steve

Kudos0

Re: Google Chrome

Hi Steve,

Please get us the below details to further analyze the issue.

  1. Are you able to see Norton Family tray icon in the task bar?
  2. Are HTTP sites getting blocked?
  3. Check the house rules in portal. If Web monitoring is in Monitor mode(Low) change it to Block mode(High). If you still face any issue, please attach a screenshot of the house rules in Windows
  4. Version of Norton Family installed in your child's Windows machine.
  5. Is the Windows account monitored for the same child for whom the house rules are set in Norton Family portal?

Thanks,
Karthikeyan
 

Kudos0

Re: Google Chrome

Hi Karthikeyan,

1. Yes

2. No - for HTTP and HTTPS

3. Web monitoring is on "High: Block the website" - see screen shot

4. Yes

Thanks, Steve

Kudos0

Re: Google Chrome

Hi ssilver,

We would like to have a remote session with you to troubleshoot the reported issue.
It would be great if you could give your convenient date and time for a remote session for us to investigate the issue further.

Sent you a private message asking for your convenient date and time.

Thanks,

Rajesh

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