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Kudos0

Google Membership Rewards Scam

My partner has a Samsung J3 phone. We have not protected it with an anti virus protector before. She has now picked up the Google Membership Rewards scam which keeps coming back when she opens Google Chrome on her phone. We have Norton Security Deluxe for 5 devices. Can I use one of these on her phone and if so, will it get rid of the problem, which has obviously put a secret app on her phone.

We have tried deleting the browser history for Chrome and for Samsung Internet but the scam page keeps popping up. Any help would be greatly appreciated.

Labels: Malware Scan

Replies

Kudos0

Re: Google Membership Rewards Scam

It looks like you may have picked up a PUP, a Possibly Unwanted Program. While they are annoying, they do not cause damage to your system. Some people actually want the 'Features' offered by these programs. They are usually downloaded alongside a legitimate download when you do not uncheck the option for the additional download.

Norton products concentrate on malware that can damage your system, that is why some PUPs are not detected.

You could download and run the Norton Mobile Security, Norton Security and Antivirus on Google Play, app and run a full scan on your device. Although this kind of adware may not be flagged by Norton, as noted above.

If Norton finds nothing, I would suggest a second opinion scan using the FREE version of Malwarebytes. Malwarebytes concentrates more on PUPs. You can find it here https://play.google.com/store/apps/details?id=org.malwarebytes.antimalware

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Google Membership Rewards Scam

Thanks Peterweb. I appreciate you taking the time to reply. Sadly Malwarebytes did not work either but as you say, as long as she doesn't click on the scam it is annoying rather a threat. I do worry what might happen if she accidently clicks on the "Yes, you've won an iPhone" button though.

Kudos0

Re: Google Membership Rewards Scam

Try going into Android Settings - Apps and scroll down to Chrome. Tap on Chrome and find any and all settings for Storage. Clear the app Cache, and any and all app data that might be stored for Chrome. Do the same for the Samsung Internet app. Restart the device and test again. 

On other thing you could try. Usually this kind of redirect is caused by malformed ads on some web page you visit. Try changing the home page in Chrome. Then you can try adding an ad blocker app to the device. I use Adblock Plus. See here    https://play.google.com/store/apps/details?id=org.adblockplus.adblockplu...

Things happen. Export/Backup your Norton Password Manager data.