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Kudos0

Got email saying safety minder turned off but didn't seem to be

I got an email the other day saying Norton Safety Minder on X's Laptop used by X has been disabled.  However on the online family site the alert said "Attempt to modify settings - unsuccessful". When I checked his laptop, Norton Safety monitor seemed to be on. 

Could this be a mistake?  If not, I don't understand what it means. Can anyone help?

Replies

Kudos0

Re: Got email saying safety minder turned off but didn't seem to be

Hi swascom,

Please only give the non-administrative rights (restricted or limited) to your children's Windows account and check the link below for another possible reason that you receive the message.

http://community.norton.com/t5/Norton-Online-Family/One-of-my-kids-is-disabling-Norton-Online-monitoring-and-I-don-t/m-p/224026#M4563

Thanks,

Katie

Thanks Katie
Kudos0

Re: Got email saying safety minder turned off but didn't seem to be

He does not have administrator rights. It does appear that this is a glitch in the system. The emails I read about this problem were from 2008. Does this glitch still exsist? Do you have any ideas about why it might be happening or an eta on solving the problem?

thanks,

Kudos0

Re: Got email saying safety minder turned off but didn't seem to be

Hi swascom,

Please check the time on the PC by going to Start/Control Panel/Date and Time to see if you have the correct time on the PC.

Could you forward me the emails that were from 2008?  You can find my email address at 

http://community.norton.com/norton/profile?user.id =15038.

Thanks,

Katie

Thanks Katie

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