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Hacked Norton Scam??
I bought a Norton package online on 18th Feb this year, and everything seemed well. I was planning on doing more financial transactions online and wanted to be safe.
Two weeks ago I noticed I was getting notifications from Windows defender (or whatever it's called nowadays), saying my system had been scanned twice and was OK.
I wondered why Windows was doing this and not Norton, so I looked for my Norton software and I had GONE!!! ..not just a missing shortcut, but the enitre program had DISSAPEARED/unistalled!?!?!?!?!?! ..when I logged on to the Norton website it said my device was 'not porotected'
When I tried to re-install it, it made me restart multiple times, before trying to start and scan, then failing and asking me to send error reports. Then it showed an ERROR SENDING THE ERROR REPORTS!!!!.
I have tried to chat with Norton live support, but they kept asking for my email and phone number, which I had already given for my Norton account and also when trying to join the live support so it seemed weird. They also asked for remote access. Under the circumstances I thought this would be a very bad idea as it could be a scam so have left it there and come here instead.
I'm really unhappy at this situation, and have wasted hours tonight trying to get it sorted out.
I have tried Norton Power eraser and it found nothing.
Shall I try to uninstall the Norton files from the recent re-download and go for a fresh try??..is there still a Norton removal tool available??
(I am running Windows 10 64-bit)