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Kudos0

Had to buy new PC

Recently I noticed that my Norton Toolbar and Norton Identity Safe were casing major problems with Internet Explorer 11, this is what happened:

Tech support rebooted my computer a dozen times and the last time he rebooted he went into msconfig and did something and now my computer will not boot up anymore.  I called again and got another tech support agent and was basically told that I am on my own due to the fact that they could no longer access my computer.  I noticed that I was having problems with Norton Identity Safe and the Norton toolbar and that it was not working well with Internet Explorer 11.  I was an IT manager for 12 years and I do know how computers work, but I did not know how to go about fixing my issue.   I had to go buy a new computer thanks to not having a functioning computer after Norton tech support destroyed it!  I put Norton on my new PC simply because I had half of my subscription remaining.

I have loved Norton and It's products for many years and have had reliable and accurate results time and again with those products.  I have always recommended Norton to all of my customers, both private and business, but I will no longer support this company simply because of the level of support and care that I received from your people!  It's ridiculous to kill my 2 year old computer and not care!  I'm looking for an answer, not trolls....

Replies

Kudos1 Stats

Re: Had to buy new PC

Hi :)

You are ASSUMING it was the Norton techs fault.... possibly correctly..but....buying a computer...is way over the top...

How about pressing F8 ...going into safe mode and running a SYSTEM RESTORE to  a few days before....

If you are not capable of that , take it to your local computer shop (like the ones I own) and get them to do it...

In my shops as an example that would have cost you a half hours labour (£27.50) ...NOT the cost of a new computer.... :(

All the best Brett :)

Kudos0

Re: Had to buy new PC

Brett, again I am an IT specialist.  Read my post and try to understand it first please.

Kudos0

Re: Had to buy new PC

Hello Pat Harper

Please remove the case numbers and the Tech's names from you post. It is against the Forum rules to mention those items in posts. Thanks. If that information is requested, it will be done by private message. Thanks.

Edit: Please remove that information from your duplicate thread also. Thanks again.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Had to buy new PC

Hello Pat Harper

I am notifying a Norton employee about this incident with Tech Support.

@Tony_Weiss

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Had to buy new PC

Pat Harper:

Brett, again I am an IT specialist.  Read my post and try to understand it first please.

You had not made the Recovery Media for your computer? Probably Windows 7 if 2 years old?

You can download BART bootable media and the one I downloaded even made a WinPE bootable.

So plenty of ways to start fixing a nonbootable computer....

How about giving us a few details of the computer and what made it not possible to boot it up at all while waiting for some help on the Tech Support problem. We would like to help you resolve both problems ....

Hugh
Kudos0

Re: Had to buy new PC

Hi :)

I "DID" read your post and understood it fully...

Basically your machine is screwed, for whatever reason is immaterial.... and you bought a new PC rather than fixing yours, correct ?

An IT manager for 12 years and you do not know how to restore your computer to a version before software screwed it up ?

How about , EITHER >>>

Safe mode

OR

Last known good configuration

OR

System restore

OR

Windows 7 disc to boot from and Repair....

OR

Command prompt then FIXBOOT or FIXMBR...

Thats 5 options to try BEFORE buying a new PC... NO ?

All the best Brett :)

Kudos1 Stats

Re: Had to buy new PC

You are far from an "IT Specialist" or even a manager for 12 years? How? You are actually insulting users here and people in the field that do good work and actually know what they are going. Did you get your certificate through a cracker jack box? Because you should already know how to fix this problem. And to blame Symantec/Norton essentially "bricking" your pc having to go buy a new one.

That is absolutely beyond ridiculous. Period and unacceptable. You listed zero troubleshooting steps you should have taken before even posting it. As a so called "Specialist" as well. You should not be needing Symantec/Norton to be taking control of your pc either to fix this minor issue. Brett up there covers the basics and what you should know or be doing before ranting on here how Norton screwed you.

Kudos1 Stats

Re: Had to buy new PC

Hi All,

I had to smile reading some of these threads, I too find it unbelievable how this OP blames Norton for screwing its PC and being forced to buy a new one given his/her said qualifications.

My sciatica has been playing me up these past few days, maybe I'll blame Symantec for the extra hours spent on my PC following the various threads concerning this new upgrade LOL.

Accepted Solution
Kudos0

Re: Had to buy new PC

Okay, I'm ready to be kicked from this forum... You're all assholes!  Try to understand the problem then judge.  There wasn't any effort in trying to understand what I was saying before you started running your fingers.  Good luck being trolls, I'm out!  All of this in Norton forums, should have known!

Kudos0

Re: Had to buy new PC

Pat Harper:

Okay, I'm ready to be kicked from this forum... You're all assholes!  Try to understand the problem then judge.  There wasn't any effort in trying to understand what I was saying before you started running your fingers.  Good luck being trolls, I'm out!  All of this in Norton forums, should have known!

You won't be kicked from the forum and in my view some of the messages border on the ad hominem which is not allowed here. 

But also try to look at what you wrote

 but I did not know how to go about fixing my issue.

and how little information you gave us to understand. I did post:

How about giving us a few details of the computer and what made it not possible to boot it up at all while waiting for some help on the Tech Support problem. We would like to help you resolve both problems ....

up there and you have not replied. 

Note also that floplot posted:

I am notifying a Norton employee about this incident with Tech Support.

at the weekend and that the person she notified has a top reputation for getting the right person in Norton to deal with situations. 

Hugh
Kudos2 Stats

Re: Had to buy new PC

Pat Harper

I am a computer technician you could have gone into a computer store much like Brett said and got them to fix it.

When your computer does not start it does not mean that EVERYTHING in the computer is broken, hell even one little file in windows can prevent the computer from starting, a damaged USB port can prevent the computer from powering up (press start button and absolutely nothing happens), even opening up your computer and touching component without grounding yourself first can cause all the static electricity in your body to surge into the component and damage it.


Yes you are an IT specialist but you are not a technician.

Even if there was hardware failure in your computer it just means that particular peace of hardware needs to be replaced for example if a memory stick fails or a hard drive fails, the CPU, motherboard, cd-rom drive etc etc will still work correctly, and a computer technician will resolve the issue by replacing the faulty hardware.

If it is windows it self that is faulty then a computer technician will re-install windows.

There was no need to buy a new computer and like you said you have no idea how to fix it as you're not a technician but I would expect an IT Specialist to know what computer technicians are and what they do and when they could be of use to you.

Also since you said your computer was 2 years old then in most cases the parts and labor warranty should still be valid which means you can take the computer to the place you brought it from and they will fix it and replace parts if needed for free.

Kudos2 Stats

Re: Had to buy new PC

An IT specialist who needs to buy a new computer instead of reinstalling the OS....I'm a car mechanic, last week I got a flat, I had to buy a new car...I called Bridgestone to complain but they kept laughing...I actually think the original post my have been a troll post (he realizes how ridiculous the post its and preemptively says "no trolls")

Kudos0

Re: Had to buy new PC

Hi fenderman,

Agree with you 100% on this one. Some people just can't see when they are being trolled. My sciatica is still giving me problems but decided not to blame Symantec for all the time I had to sit at pc re these new updates which is when my pain started lol.

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