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Kudos1 Stats

Had to use Norton remove and reinstall to fix problem now safe won't open

Kept having red box warning and autofix wouldn't work. Told to use remove and reinstall and that it wouldn't affect my id safe. However after install it keeps saying my password is incorrect. It isn't have been using same password for years. It is a local safe. Anything I can do?

Replies

Kudos0

Re: Had to use Norton remove and reinstall to fix problem now safe won't open

It happened too in my laptop. At the same time it was upgrading to Windows 10 which I don't know if it has something to do with it. The autofix just won't work and then it prompted to remove and reinstall which I just did tonight. And just like what happened to you, it kept saying too that my password was incorrect several times.  Finally, I had to reset it and it worked after that.  Try resetting your password and it might help solve your issue.

Kudos0

Re: Had to use Norton remove and reinstall to fix problem now safe won't open

Hello

Do you have a backup of your ID Safe? Back it up before you use the remove and reinstall tool or the removal tool.  It sounds like your local vault became a cloud vault perhaps. If you have a certain file you can get back your local vault.

You have to follow user elsewhere's instructions to the letter.

https://community.norton.com/en/comment/6298061#comment-6298061

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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