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Kudos0

Harddrive crashed.. What now?

My Toshiba L755-S5153 harddrive failed.  No problem...  I was smart and made the Toshiba Recovery DVD's when I purchased the PC.  I purchased a new harddrive, installed it and found out those Recovery DVD's were worthless!!!  It looks like they are loading the Recovery Program, but quits after the 4th DVD?  Again, no problem, I had my weekly Norton Ghost 15 backups on a separate drive.  My problem...  Is there a way I can run the Ghost restore program, using a blank harddrive?  I can't even get Windows loaded, because you don't get the media anymore.  I now have Linux Mint installed on the PC and it works great.  This makes me think the PC is okay, it was the harddrive that failed.

  Any help?

Replies

Kudos0

Re: Harddrive crashed.. What now?

Aren't we all <g>

Please watch for help here especially on GHOST although Norton themselves no longer support it.

I would suggest that you have a look at the PC Hardware forum over on CompuServe since one of the volunteers there -- Jerry Lippey -- has an extraordinary knowledge of Toshiba laptops and has been doing volunteer support for them on the Toshiba user forums since these left CompuServe and became part of Toshiba Support.

You'll find his name in this thread and here's a link to a message from him : Msg: 212765.18 

You need to log in with an AOL ID and password -- easy to set up -- and If you go to the section of PC Hardware Laptops / Tablets  and click on a New Topic you can open the To: box and scroll down to his name as the addressee (different to here and very useful!). By all means mention me as source of the link.

By all means mention his name and copy what you have posted here which will give him all the information you need except please add the history of the Windows O/S you have -- what did the laptop come with (Windows 7 Home Premium?) and by what stages did you upgrade to Windows 10. Did you download from Toshiba and install the updates to their part of the system in order to make the upgrades from the original version of Windows?

I'd suggest posting direct on the Toshiba support site but it seems to be "down for maintenance"!

Please let me know what you do and how you get on.

Hugh
Kudos0

Re: Harddrive crashed.. What now?

Thank you for that information, Huwyngr, but I've already hit a snag. I tried to create an AOL account, but it wants a mobile phone number, I don't have, and a secondary e-mail address?  Stopped already.  Always creating problems.

Kudos0

Re: Harddrive crashed.. What now?

Hang on since I've had the ID for ages but let me see what I can find.

Back again

Did you go here:  https://i.aol.com/reg/signup?promocode=825974  or did the new account screen come in from the link I gave you to PC Hardware which probably welcomed you as a guest and had something about Signing in (which is if you have an account) or Get Aim Account ?

What happens if you leave blank the two boxes that they say are for contacting you if there is a problem. It should work since some people don't have a cellphone, or in our case don't have texting on it, or just don't want to give the information away.

If it refuses an empty box try putting in a dummy cell phone number similar to any cell phone number you know (but not real) like 404 123 4567 <g>

I'll make some enquiries on CompuServe but with it being a weekend there may be a delay.

Or you can try this which I found by digging down through their help:

Give us a Call

  • Speak directly to a Customer Care Representative to get real-time answers to your questions. Some services are only available to paid AOL members.

  • To sign up for AOL

    1-800-827-6364 (Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET)

It should be available to non-members who want to become..... <g>

Sorry about this but I did notice when checking out the form you have to fill in that while some obvious ones would not accept blank entries and showed a red ! the secondary email address did not so I'd guess that is definitely optional. 

You'd think they don't want new members!

PS I just tried to create a fictional membership and it does insist on a "valid" cell phone number. I'd still try a dummy number.

Hugh
Kudos0

Re: Harddrive crashed.. What now?

  huwyngr,  Looks like I struck out....  I tried several ways to get an account with AOL, I even just spent about 30 minutes with their tech support, and they could not get me an account set up???  First that harddrive will not recover, now I can't get an account so I can ask for more help..  Maybe I should go out and buy a lottery ticket..  I'll try again another day (that is what AOL's support suggested also).  Thanks for your comment and perhaps someone on the Ghost forum can tell me how to load the Ghost backup to a blank drive. 

Kudos0

Re: Harddrive crashed.. What now?

Sorry about that -- I'll see what reply I got from the CompuServe Management people and I'll pass on your latest news!

Crazy days .....

Glad to see you posted in the GHOST forum -- there's at least one guru who knows it. I use Macrium Reflect free version -- it's great and kept up to date. Check it out for later if you don't know it.

Hugh
Kudos0

Re: Harddrive crashed.. What now?

I just purchased Acronis True Image 2016 for 3 PC's, to replace Ghost.  I wonder if Acronis would help me recover that blank harddrive, to avoid the problem I have now.  Then again, I hope this never happens again...  I have all my backup files, I just can't get to them. 

Kudos0

Re: Harddrive crashed.. What now?

I used Acronis until recently but never updated it since the amended version that worked in Windows 7 (2010  I think). It's sound so far as I know although some techies don't like what they regard as a dumbed down user interface but then they don't like Windows 10 either!

I like Macrium because it's got a free version that does all I need -- make an image of a drive or clone a drive (as I did to go from a HDD to a SSD recently) or to image partitions on my somewhat complicated desktop. I've also made a complete image of my 64GB Windows 8.1 tablet onto a 128GB USB3 thumbdrive for safety before upgrading to Windows 10. Now the AU update is installed I must do it again.

And it's not restricted to a certain number of PCs so far as I remember. I also like that the bootable version that you can make on a thumbdrive or on a DVD is the WinPE simplified Windows operating system and not a Linux which is different no matter how good Linux is. With the WinPE O/S you can even install Windows based utilities alongside the Macrium Reflect utility ....

What you have learned from your GHOST experience is something that the WIZOP of the Windows Support Forum on CompuServe preaches -- it's not enough to make an image of your drive if it won't restore when you need it so after you make it do the actual restore and make sure it works! (What you do if it crashes you PC I haven't asked him but at least it would happen when you might have the time to recover.

Or of course you could use "belts and braces" and use the Macrium Reflect in parallel with your Acronis True Image to give you duplicate images made in two different ways and stored on two different hard drives!

Hugh
Kudos0

Re: Harddrive crashed.. What now?

PC_c

Looks like I struck out....  I tried several ways to get an account with AOL, I even just spent about 30 minutes with their tech support, and they could not get me an account set up???

I raised this with CompuServe management and it was picked up by someone who knows me .... She was horrified and confirmed that you could not get in without a mobile number.

She's escalated in no uncertain terms and told them how ludicrous this is so let's hope for a change! If I hear back I'll let you know.

Meanwhile I'd try direct in the Toshiba support forums and watch out for Jerry Lippey there.

Please let me know how you get on and I'll try to remember to Subscribe to the GHOST thread.

Hugh
Kudos0

Re: Harddrive crashed.. What now?

Confused, I just noticed you started 2 threads with this same problem. The answer to your problem was posted on the other thread.

You boot into the Ghost Recovery Environment with the install CD. Then you locate the recovery point you want to use and go from there. Please read Chapter 14 of the Ghost Manual I uploaded in that thread. That should tell you exactly what to do.

For the third time, if you have a good recovery point on a workable HD and the Ghost install CD, you should be good to go. Good luck with this.

Kudos0

Re: Harddrive crashed.. What now?

Phyx

PC-C posted here first and after he and I discussed it and also the need to update the PC system itself as part of upgrading to Windows 10, he then started a specific thread in the GHOST forum.

Thanks for dealing with both.

Hugh
Kudos0

Re: Harddrive crashed.. What now?

PC-confused

I heard back from my CompuServe management contact and AOL has said to her:

>> All our registration pages require a phone number now. It does not have to be a mobile phone number, it could be any phone number.  

So they say!

Why not try a phone number of one of the many incoming phone scams like the ones we get telling us we have won a free cruise .... all we have to do is spend X hours listening to them try to sell you time sharing on a condo ..... 

Hugh
Kudos0

Re: Harddrive crashed.. What now?

huwyngr,  Thank you for trying to get that AOL account.  I went ahead and contacted Jerry, on that Toshiba Forum and asked him again for help.  I was finally able to get Windows 7 Home back to working, very basically, and I found out that I wasn't using Ghost to make my backups?  It looks like I was using the Windows 10 Image creator, to create an image of the PC.  All I have to do now, is figure out how to get Windows 7 to see those Windows 10 VHDX images to load.  I am making progress and I have a PC I can use again, but I still need to load all of the drivers and try to recover the programs I had on the drive.  I've already done a backup with Acronis, just in case I do something wrong again.  Good idea about using those telemarketers phone number.  I  may end up trying it.  I guess I can close that Norton Ghost post..

Kudos0

Re: Harddrive crashed.. What now?

Looks like you might find some Sticky Notes a help! <g>

Do see about making an image of the main drive -- it's not the same as a backup which only does data type files.

Do let me know if you get into AOL! You'll see me in Windows Support and PCHardware mostly but I roam about. Gear and Gadgets is a good place for Android and Apple plus cars and phones and .....

Hugh
Kudos0

Re: Harddrive crashed.. What now?

huwyngr,  Thank you for your comments and help.  I was finally able to get Windows 7 Home working and I went to the Toshiba website and started downloading all of the drivers that pertained to my model.  I guess I got lucky, because I have been able to get the laptop working again, I even updated to Windows 7 SP1  and I have cleared all of the yellow "?" in Device Manager.  Since my copy of Ghost is gone, and it is not supported anymore, I've made several backups, to different medias, using Acronis True Image.  I may even try that  backup program you mentioned, more backups the better.  One of them should work.  Thank you again for your support.

Kudos0

Re: Harddrive crashed.. What now?

I'm glad you got it all sorted out!

 I even updated to Windows 7 SP1 

I should have thought to ask about that but it so rare not to find SP1 automatically there that I don't ....

That could account for all sorts of problems and even for Windows Updates not working as they should.

Glad you made those backups -- someone else I'm helping is twinning Acronis and Macrium to make sure they can restore but you can't beat trying it once at least. If you have all sorts of spare drive storage space try cloning the active hard drive to a spare partition and then make an image and restore that. If you try that with Macrium -- I don't know Acronis these days -- you may want i to use the Wizard that says make the image bootable...

Keep in touch please.

Hugh

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