Has Norton asked you to wait 48 to 72 hours for a call back?

Where to begin. I dutifully ran an update to my Norton Subscription.  After the update, several problems popped up to include the audio to my laptop being wiped out.  I had to call Norton four times and spend hours on the phone before they eventually "escalated" the problem.  I was advised that it would take 48 to 72 hours before they would call me back to resolve.  Unfortunately, they called me once approx. 48 hours later when I was at a doctor's appointment.  I contacted them back within 10 minutes but was eventually told it would be another 48 hours before they would try me back.  I cannot conduct video teleconference calls while waiting on Norton, I am unable to work without a fully functional laptop.  It is incredibly arrogant and irresponsible to make customers wait for days for a resolution. Norton360 is terrible and evidently, really doesn't care.  I have recorded eight conversations spanning many hours of conversations with customer support that never accomplishes anything.  They escalate and then tell you to wait days.  I have not been able to work for days.