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Kudos0

Have I been mislead?!?!

I had an earlier account for Norton 360 which I used no two devices. When it came up for renewal I was under the impression that I was renewing my account for Norton Security! Now I see that I’ve renewed for Norton 360 which I cannot use on my Macbook Air.... Are you telling me I now have to buy Norton Security too???

Labels: iOS

Replies

Kudos0

Re: Have I been mislead?!?!

Please discuss with Chat with Norton Support  
Explain to Support.  Maybe they'll work out a swap. 

Kudos0

Re: Have I been mislead?!?!

If you renew with Norton you renew the same product name (although some of the guts may be different) but if you want to go to Norton Security you have in effect to buy it and, at present, after installing it you need to ask Norton OnLine Chat to add any unexpired days from the previous Norton 360 although there has been talk of this becoming automatic at some point.

As suggested contact the CHAT people -- it uses the computer keyboard and not your phone -- and they will sort things out one way I'm sure.

Hugh

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