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Kudos2 Stats

Have Proved Norton Toolbar is Causing Firefox to Crash

For over a year now since Norton added that silly vault opening graphic to the opening of the Identity Safe Vault, have had constant issues with Firefox.  With Win 7 the problem was that the dropdowns froze after a varying amount of time.  Bought a new Win 8.1 and the problems morphed to touching the dropdowns after a varying amount of time Firefox would crash regularly and avoiding touching the dropdowns Firefox would still crash randomly.

Yesterday I decided to see if not logging in to my vault the tool bar would result in improvement but, still the crash so I disabled the toolbar and relied on another password manager.  Well, for almost 2 full days without enabling the toolbar, no crashes whatsoever.  Going to keep this configuration until I have to have a password only in Norton Identity Safe but, enough for me to declare that the toolbar is definately the problem and only solution is to not use it by disabling it.

Cannot believe that in over a year, Norton Engineers have either been unable or perhaps unwilling to fix this obvious issue!!!!  Definately a relationship between the Identity Safe Toolbar and Firefox, all versions since the stupid vault graphic.  Have sent crash reports to Norton identifying Norton as the culprit and asked about them and absolutely NO response.  Is this anyway to keep paying customers??????

Replies

Kudos1 Stats

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Forgot to mention another benefit of not activating the tool bar is that the memory usage has not gone about 1.6 GM since the deactivation while with the tool bar activated the usage has gotten up to 3 GB after using the computer all day.  This caused Firefox freezing issues which have not occurred with the toolbar deactivated.

The toolbar is definitely the problem!!!!!

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

With Toolbar disabled in FF.  You loose SafeWeb site ratings and search ratings and full page blocks.

May I offer in lieu of SafeWeb.   WOT / Webutation / SafePreview and Bookmark URL Void. 
 

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Thanks for the suggestion bjm.  Really don't care about site and search ratings but, do care about blocking bad pages.  I see that URL Void is a place to manually check out a website which is too late if it is corrupt but Wot does have a FF addon so will add that to my computer to protect me.

Actually the purpose of my post is to hope that Norton personnel read it or that one of the regulars with access to send information to the proper people at Norton read it and pass this on so that Norton gets off their duff and does something about an over 1 year problem that they either can't or won't fix.   Thanks for the help protecting my computer.  Extremely annoying to have paid for Norton for over 5 years now and they have this ongoing problem that isn't being fixed or even addressed.

bjm_:

With Toolbar disabled in FF.  You loose SafeWeb site ratings and search ratings and full page blocks.

May I offer in lieu of SafeWeb.   WOT / Webutation / SafePreview and Bookmark URL Void. 
 

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

For a very long time my Firefox has been "not responding" frequently. Sometimes every hour or so. The only way to fix it is to End the process via the Task Manager. I read this and disabled the Norton Toolbar and it has been two (2) days and It has not stopped once. And there is an extra bonus that Firefox is about 25% faster.

Not everything that can be counted counts, and not everything that counts can be counted.-Albert Einstein-
Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Yes, I am now at 5 days without a single crash or the "not responding" that I also encountered although not often as the crashing caused Firefox to restart and avoid the "not responding".

Sincerely hope Norton personnel have read this thread and are getting to work fixing the longstanding and irritating issue.  While I do have a password manager that is working most of the time, there are sites where Identity Safe only will save passwords and also miss the fill the forms with addresses and credit card info.  Like Norton as a firewall and virus scan but, cannot see paying any more for a software package that doesn't provide me all of the features that I pay for.

Thanks,

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Hi David,

Been awhile as you stated since you have brought up this subject.  If I remember correctly (a year ago is a long time for this old man),  you were working (off the open forum) with someone well up the technical expertise food chain from Norton on this situation and there was the lack of being able to duplicate on the Norton side.  I also recall I did bump it up the chain, but then you said you were working with Norton (as I stated above) and I did not pursue it any farther - leaving it to you and your tech help.

Now here it is much later and I don't know if you are still one of the few who experience this, or if others have figured out how to avoid this and still use the NTB or whatever they have done - it seems the continuous complaints have at east slacked off greatly.

I'm sorry you are experiencing this, but have no suggestions.

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Thanks Yank for the response.  The manager I was working with has not responded to e-mails so that is now a dead end.  Bought a new laptop with Win 8.1 with hope it would fix the issue but, it only got worse as the freezing turned to crashes of Firefox both by touching the dropdown link as well as simply while working.  Now, the crashes allowed the toolbar to work for an hour or two but, eventually crashes.  Also, quite often Firefox indicated it was not responding.  Found some crash reports after working with an inept Norton techie who I had to cut off after not stopping some deletions I didn't want.  Sent the crash reports to Norton using the session numbers I aborted and also followed up all with no response.  Also posted on this forum with no help.  The problems kept occurring about and hour or two or so after opening the tool bar.  Tried simply not logging into my vault and same problem so disabled the toolbar and voila, no crashes, no not-responding for 5 12 hour days now so it has to be the toolbar.  Also, notusedupyet

above had the same not responding and high usage, tried my fix and it worked.  Am at wits end and sure this is not isolated based on all the others who used to post.  Think many have simply stopped using the toolbar or moved to another software costing Norton money.  Would appreciate you escalating this and staying on it since I have proved that the toolbar is causing the issues and it is a timing issue since it initially works fine but, after awhile, the crashes and excessive usage.

Thanks Yank,

Dave

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Here is an older post, don't know if you have seen it or not- don't even know if it is worth a try - but it seems to go along with your delay idea!

https://community.norton.com/en/forums/firefox-still-running-not-responding-again

Do you have a case number from before?  If so please PM it to me (please do not post it on the open forum) and I'll try to get @ Norton.

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Also DavidWeiman, any details on your Norton Product and version, browser version, and any other installed applications that might have an impact would be appreciated. That's a first step in troubleshooting and reproducing the issue. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos1 Stats

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Thanks for replying Tony,

Norton  360   21.6.0.32

FireFox  35.0.1

Windows 8.2

Started with a clean new laptop and problems started immediately.  They were almost identical to problems on the Win 7 computer with the exception that the dropdowns froze in Win 7 but, crashed Firefox in Win 8.2  Also both computers also crashed Firefox randomly without touching the dropdows.  And, in both computers, memory usage increased so much in Firfox that the browser became unresponsive and had to be restarted to do anything.  Finally disabled Firefox Tool Bar with all other applications still active and all problems have gone away for almost a week now which points directily at Norton 360

This problem started with the Vault version where it changed to the graphic vault opening and has been a problem ever since on my machine and others who identified the identical problem over a year ago and we were led to believe that Norton was working the issue.  I went to Norton Support and worked with a Senior Manager Rejesh Mohan Case Manager and we talked on the phone and performed many tests this was about a year ago and we corresponded several times as I have his e-mail  

[removed]

Case Manager, Global Tier Two Delivery

Endpoint Protection Product Support

Symantec Corporation 

[removed]

He stated that this was a known issue and solutions were in work but, nothing for over a year.  Extremely annoying and sure it is a timing issue since everything works fine after computer startup and vault log-in and then anytime between an hour and a few hour the problem starts.  When it froze, I simply restarted Firefox and the toolbar worked fine until a few hours passed and again the freezing kept happening until it was restarted and again, a constant cycle.  With Win 8.1 since clicking the dropdowns caused FireFox to crash, restarting again just restarted the cycle. 

Am concerned that the multi-daily crashes are not good for my system so found that disabling the tool bar has stopped all of the problems plus no random crashes plus the memory usage stays low enough to be manageable and no not responding messages come up and the computer runs fine every day for at least 12- 16 hours.  By avoiding the dropdowns previously the crashing was mostly avoided but, could not get multiple passwords and the Firefix Memory usage went up to 3 Gb and 85% causing the non-responsiveness and requiring again restarting Firefox and again starting the cycle.

Because this is a timing issue, have tried multiple times with Norton Techs taking over my machine and never has Firfox crashed for them for whatever reason.  They kept saying it was a conflict with other addons but, I disproved that by disabling every one and the problems remained.  Only disabling Identity Safe Toolbar has solved the issue but, stops me from using the toolbar.

HELP.

Every other add-on I have disabled to see if any of them were the problem and with all disabled the freezing under Win 7 and the crashing under Win 8.2

Thanks and I'll answer any questions but, have done all I can with and without Norton help and am positive it is a NOrton issue.  The crash reports are from Firefox and may need a prefix to open but, all show Norton files in the crash report as the source of the issues and disabling the tool bar solved the issue so it has to be in the Toolbar programs.

Thanks and please keep us all informed,

Dave

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Hi Dave, thanks for the quick reply. You list Win 8.2 a few times above - is that a typo? Do you mean 8.1?

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Sorry about that, a typo.  It is 8.1  no 8.2 as yet an doubtful but, looking forward to Win 10  Hope all of the descriptions, symptoms, actions, etc. help.

Thanks,

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

I have the same problem on my pc - Windows Vista Ultimate SP2, FireFox 35.0.1, NIS 21.6.0.32, Norton Toolbar 2014.7.10.16. I've raised this a few times, updates of FF and NIS/Vault/Toolbar seem to help or hinder but FF not responding is always a threat if I have the Toolbar extension installed.
Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Hi DavidWeiman, I've sent you a private message with some steps for collecting some additional information. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Thanks to Yank I am currently working directly with Norton and have sent them some crash reports and Norton Logs as requested after enabling the Identity Safe Toolbar.  Disabling the toolbar does stop the crashing as well as reduces the memory usage that causes FF to not respond.

Am hoping that these files will show Symantec Engineers where the problems are and enable them to fix the toolbar to stop this annoyance.  The problem is real and hope those of you being referred to this thread take heart that perhaps at last we have the attention of Norton and with the crash logs they will be able to effect a fix quickly.

We can only hope.

Thanks,

Kudos1 Stats

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

There must be MANY that have this problem, only a minority have posted on the forums, a few have persisted here, it is the tip of the iceberg. It re/occurs with every version of Firefox, every update of the toolbar. There is a fundamental problem with the toolbar and Firefox, I and many others would like to use both without the constant threat of crashes.
Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Today has been particularly annoying. I've not been using it much, been out a lot, hardly used vault yet FF has crashed it seems once during each limited session. There appears to have been no update to FF or toolbar. So mismatch/need to update each isn't explanation.
Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

I am also having this problem with Firefox crashing since more than a year now and its so annoying. Initiallly i also thought that Firefox is the culprit but then i tried disabling all extensions and enabling one after the other and voila Norton is the culprit. I was also amazed that the problem is not yet fixed. And there is no solution out there et all than to stop using Firefox or Norton all together...
Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

I've reset Firefox, getting a fresh FF, Addons and Profile. FireFox has been crash free today and I've used the toolbar/login a few times-JOY. I seem to be running the same editions as before; I hadn't created a new/replacement Profile for a while, maybe that has been the big help?.
Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

I was told it's a dll problem in Norton.  Whatever it is, I have the exact same problem. Norton 360, Firefox 35 and Windows 8.1

Freezes, crashes, etc. constantly. Have dl Chrome and was ready to switch but see that it's the same there.  Question for Norton - are you working on this problem?  Would like to know before renewal time.

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

From what I have seen in the crash reports, Symantec and Norton dll's show up in all of the FireFox crash reports whith the toolbar active.  With the toolbar deactivated, everything runs well.  I have sent reports asked for to Norton last weekend and have not had any response from them as yet.  Have asked for a status and nothing has been responded to.  Have not seen the representative I am working with active on the forums this week so perhaps he is on vacation?

Hopefully more next week.  Really want the toolbar to help me on the computer and as I have paid for the total program.  At least something is or should be happening since in the last over than 1 year it has been said that Norton is aware of the problem and working on it but, there has been no indication until I was contacted last week that something was in work.  Hoping to hear next week.

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Let's hope it's vacation and not just hoping we'll go away.  ;)

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Hello

Tony is not like that. He takes his job here very seriously. Gathering of logs is but the first stage of what goes on behind the scenes to try and fix a problem. I'm pretty sure he won't just drop this thread.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Hi David, I apologize; I thought I'd replied via PM previously, but it looks like I didn't. Sorry for that. More information to come shortly.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Thanks Tony, glad the friendly prod worked.  Just to let you know right now, am leaving on a trip early tomorrow morning and back home on Mar. 1.   Will have my laptop with me but, will not be as active on the laptop as I am at home.  If you need more data, I've got another 7 hours to get it for you and could possibly run the computer enough to crash Firefox but won''t be as easy as being home and with the computer on all day.

Looking forward for more information.

Thanks,

DAve

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

FireFox just crashed, that was 2 days of smooth running after reseting Firefox, getting a fresh FF, Addons-toolbar- and Profile. Really does seem to be a time/useage thing with the toolbar and FF. A solution from Norton would be good, none of those around so far do anything other than give a short term improvement.
Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Sorry to hear that Rogerror butr, thought it would happen again as nothing so far has fixed the issue.  Got my instructions on Thursday and got Norton the balance of the data they need and was confirmed that I sent them good data.  They do have other similar date for similar issues that they are going to correlate with my data and try and fix the issue.  Have given them all of the symptoms and issues I have had for the past year or more including Win 7 issues and Win 8 issues.  Seems Win 7 freeezes the toolbar while in Win 8 FF crashes otherwise identical.  Hoping to hear back from Tony soon as he has promised.  Hopefully we are on the way to a fix.  Hoorah,

We shall see!!!!

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

I had a similar issue and by disabling Hardware Acceleration in Firefox the crashes stopped. The crashes did disappear too when I disabled Norton Toolbar. So it has to be something between NTB and Hardware Acceleration. The crashes didn't start until one or two NTB versions ago. Before that I'd get a crash once in awhile. Especially when I opened a fourth Firefox window (not tab) and tried a Google search. Anyway since I disabled Hardware Acceleration the crashes have stopped. But I'd like it if I could use Hardware Acceleration again. Because without it some web page text looks torn or blurry.
Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Have had hardware acceleration disabled for several months now an absolutely no help.  Only fix so far is to disable the Norton Toolbar.   I enabled the toolbar in order to cause crashes so that the data could be sent to Norton.  Crashes came within 2 hours or less once the toolbar was enabled.  Have disabled the toolbar since and no crashes at all.  All with acceleration disabled.  Crashes are not once in awhile but, several times every day after the crash and the restart of FF the cycle starts again.

Hoping sending the crash data along with other data Norton has on hand results in a revised toolbar that fixes this continual issue.  Thanks for the report SGFC but, have tried each of the many "fixes" out there and no cigar.  What is strange is that it is a timing issue in that it takes up to several hours for the problem to occur???   Hoping to hear something back soon as I do know finally that Norton is working on a fix.  Much more optimistic that we soon will be able to use FF and Norton Toolbar together and not have all the crashes.

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

I have also tried disabling Hardware Acceleration in Firefox and have found it makes no apparent difference to crashes for me.
Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

I have disabled HA AND Norton toolbar - still freezes. Crashing no but freezing. 

Norton:   So Identity Vault in Norton 360, which was important to me, has become very cumbersome since cannot be used on a toolbar. 

Firefox:  No solutions for freezing??

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Which operation system do you have Mamapup??  The freezing is what occurs with Win 7.  Win 8 causing the crashing so if you have Win 7 you have the same issue as those of us with Win 8 just a different manifestation of the problem.  HA is not that solution, yes, it works for awhile as does the toolbar but, eventually within an hour or two the problems begin until you restart FF.

Be patient.am confident that Norton is finally working on a solution and hopefully won't be too much longer.

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Windows 8.1 and FF is freezing.

Before I disabled the 360 toolbar, it would crash ALSO.

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Well new FF36 and new toolbar 2014.7.10.26 ran for 8 hrs with little use, then crashed. No improvement there then. Is anyone really working on this issue?
Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Hi everyone, I apologize for the delay in response. Not much has changed - the team is researching this issue still, and we should have some more information shortly. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Thanks, Tony_Weiss! Norton Admin to the rescue!  Is there any progress on this?

I have had a similar problem since installing Norton Security in Dec 2014. Typically, I either restart Firefox due to progressive slowness and/or memory use, or FF crashes. One of these will occur usually after a short time (usually hours). This is not a problem when I disable Norton Toolbar / Identity Safe (NTIS), and FF memory use and slowness are greatly reduced.

Tony, anything you can suggest up to and including an actual fix will be greatly appreciated!  I know all too well how intermittent problems are difficult to reproduce, causes even more difficult to isolate and potential fixes difficult to thoroughly test. In a word or two, maddeningly frustrating. I may also have some web pages that can be used to cause these issues more readily (I'll investigate this more if you ask).

BTW, before this thread was brought to my attention by fellow sufferer, DavidWeiman, I posted this one, but as yet Norton has not responded:
https://community.norton.com/en/forums/firefox-crashes-norton-toolbar-enabled-any-fixes

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

It's a good thing you decided to move to this thread started on Feb 8 by David Weiman. There are many people being affected by this issue and it is best that we don't spread around by different paths dealing with it.

We will all be a crowd anxiously waiting in the same place for Tony's good news... 

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Hi everyone, just an update, our team is still looking into this issue. Sorry I don't have more info to share. When more becomes available, I'll update this thread. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Hello

Has FF 36.0.3 been any help with the problems?

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

After the first dozen times or so, I stopped jumping off the same old cliff hoping my flailing arms had magically sprouted feathers before I splatted at the bottom like Wiley Coyote always did. I'm sure you can find Wiley around here somewhere and ask him to give it a go again.

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Nice take, laughingass 1...

Not very clear, though, as far as I can get it... Could you kindly open your arms... I mean... your wings... a bit wider and spread more light on those less acute learning souls, such as myself?... By Wiley, please...

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

I just figured out Norton toolbar is the cause of my memory problems on Firefox and found this thread.  This has been going on for a very long time.  Also, the password vault only occasionally works as expected.  When I go to a site that I have multiple ids/pwds in the vault it shows the option to select one, but does nothing when I click on this. This used to work, at least better.

I have disabled the toolbar for now because it makes browsing ridiculously slow to the point where it becomes unusable (firefox memory was growing continuously) and very frequently needed to kill firefox because of this.  When I searched on the norton toolbox memory use I see there have been problems reported for years. 

The product is UNUSABLE!  This problem should be considered severity/priority 1!   If not fixed by my renewal time, I will look to other products.

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Problem 1: With Norton Toolbar enabled, Firefox crashes with high memory use.

Problem 2: Norton Toolbar / Identity Safe issues. I don't use it, not covered by me here. (BTW, I use LastPass on my Windows and Android devices. I intentionally use independent tools for password manager and virus scanner. In future, if needed, I can replace one without affecting the other.)

Problem 3: Norton ignoring problem and responds only with meaningless pap. Memory use and crashing is a long-time known intermittent problem. Every time asked, Norton claims they're continuing to work on it but no details and no fix.

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Here's are some workarounds I've found.

Problem 1: With Norton Toolbar enabled, Firefox crashes with high memory use.

Workaround 1: Disable Norton Toolbar in the add-ons window. This is only the visible front-end, Norton continues working in the background while you browse.

Workaround 2: Use Windows Task Manager to check memory use and manually restart Firefox when memory use above 1200-1400 MB. Works until you forget to check and Firefox crashes.

Workaround 3: Use Firefox add-on like Memory Restart. It has a green button on the Firefox toolbar that turns red when memory increases above the threshold you set in the add-on window. I set it to 1250MB. Click the MR button to restart Firefox. After using this for the last week, it works great, no crashes and no forgetting to check.

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

laughingass1: [..] Disable Norton Toolbar in the add-ons window. This is only the visible front-end, Norton continues working in the background while you browse.[..]

What functions of the Toolbar continue working in the background with the Toolbar disabled ? 

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

The main Norton Security program continues to fully protect your computer and browsing. Norton Toolbar does not need to be running for virus protection.

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

OK...just so we're clear.... users require the Toolbar enabled if users want protection features offered via the Toolbar.   Toolbar enabled is not just front end visibility for Norton back end as you suggest. 

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Thanks for the clarification. 

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Dear Tony_Weiss, famed Norton admin.

Here it is, 22 April 2015. To stop the old habit of Firefox catching fire and crashing randomly, a week ago I outfoxed Firefox by disabling Norton Toolbar. The FFox is tame again and I have enjoyed a quiet week of working the browser circuit without careening off the internet highway into innocent mouse pads. Yet again undeniably strong indication that Norton Toolbar does not play well with others. When, pray tell, will the Wizards of Norton teach little Toolbar to stop throwing these fits? (And, yes, "we're looking at it" and "it's in the mail" automatically get failing grades)

Kudos0

Re: Have Proved Norton Toolbar is Causing Firefox to Crash

Thanks, laughingass1, for rephrasing an old complaint in a quite fair and diplomatic manner. In a still fair but perhaps less diplomatic fashion (and if so, I'm sorry!) I say the issue is old enough to have warranted a response from Symantec long ago. It's high time, people! And as a loyal user of Norton's for over 25 years, I can't help but feeling sad at what seems like a blatant disregard from the part of Symantec's towards the needs of its customer base. It's odd.

Of course, one can always give up and say "goodbye".  But this is not, usually, what the average customer enjoys doing or even does lightly. It also used to be the last word any human enterprise would like to hear from a customer. So, what gives? Are we, as customers, being too naive or too feeble to deal with Symantec in a human, consequential manner or is Symantec just done doing business responsibly and consequentially with its human customer base? I don't know. In either case, it doesn't look pretty...

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