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Kudos0

Have Security Deluxe and wish to add Norton Secure VPN.

I have Norton Security Deluxe on my systems and wish to add Norton Secure VPN. I have downloaded the product and it installed without issue. I logged on but it will not start the Secure VPN when I push the button. Norton Security has started a VPN of its own but it is a local VPN only and the Secure VPN will not start. Occasionally if I shut down my iPad and then restart it this will solve the issue and then both VPNs run at the same time.

Questions: 1) How can I make sure that I get the correct subscription price for the bundle of Security Deluxe and Secure VPN? 2) Should the two VPNs both run at the same time? 3) How do I get them to start on demand when needed?

Norton Security Deluxe has the Device Message that : “The OS installed on this device is not up to date.” Currently this device has iOS 12.1.

Replies

Kudos0

Re: Have Security Deluxe and wish to add Norton Secure VPN.

Hello Edward. When you said;

Norton Security has started a VPN of its own but it is a local VPN only and the Secure VPN will not start.

 NSD for Mac and Windows doesn't run a VPN of any kind.

The Norton product compatibility article can be found here and will give you the correct product for a specific OS with requirements for it. When you initially said "I have Norton Security Deluxe on my systems", is your subscription a multi-device, and also include Norton Secure VPN within that subscription? Trying to get a clearer picture of what is happening since your info is somewhat vague. For your iOS device with 12.1 you should get the appropriate app from iTunes store as iOS 8.1 and above are supported. Activate it using your product key that came with your subscription.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93

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