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Kudos0

Having problems setting up the "Chat settings"

According with the help option I can monitor IM Friend by doing this:

Under IM Friends should automatically be, click Confirmed IM Friend

But, I can not get this option to come up to click.

Any ideas,

Thanks

Replies

Kudos0

Re: Having problems setting up the "Chat settings"

You need to first select Chat Supervision and select "On", this will enable the page.

Second, until someone accesses an IM Friend for the first time, the IM Friend list will be empty.

Matt

Kudos0

Re: Having problems setting up the "Chat settings"

Thanks Matt, let you know later about the results.

In the meantime, can you check why website "queenslibrary.org" is detected as a pornographic site.  It is our public library that we use all the time.  I had to turnoff Safety Minder. tks

Kudos0

Re: Having problems setting up the "Chat settings"

I just tested your website http://www.queenslibrary.org/ and it is not coming back as pornography for me.

In fact it is coming back as "Uncategorized", if you have "Uncategorized" checked as a category, this would cause the issue you are seeing.

If you look at the actual block / warn screen, in bold it will tell you the category it was blocked on.

Matt

Kudos0

Re: Having problems setting up the "Chat settings"

You can also go to the web settings for your children and specify websites the child is allowed to go to regardless of its category. If you added queenslibrary.org to that list your child will be able to visit the site and still be protected by the safety minder.Message Edited by andrew_tytula on 04-27-2009 05:21 PM
----------------------------Andrew Tytula
Kudos0

Re: Having problems setting up the "Chat settings"

Matt,

library website Ok now.  thanks

Kudos0

Re: Having problems setting up the "Chat settings"

Andrew,

Good tip, thanks, library website OK now.

Kudos0

Re: Having problems setting up the "Chat settings"

In the event that, as a parent, you encounter a website that you feel has either not yet been categorized or categorized incorrectly, please read the following document that explains the process for contacting us so that we may evaluate and address the issue.

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090429152123EN

Thank you!

Jason

Message Edited by JasonC on 04-30-2009 09:05 AM

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