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Kudos0

Help!!

I live in South Africa and will NOT telephone the American helplines because of the exorbitant cost. Three weeks ago I purchased Norton WiFi VPN for my Samsung Galaxy Tab S with Android 5.0.2 but cannot download it onto my tablet. Messages received are "This app is incompatible with all of your devices" and "This item cannot be installed in your device's country." I sought help from Norton, and two separate Norton consultants have attempted, through accessing my tablet by proxy, to solve the problem, and failed. That was a week ago.They have not told me what to do next. Where do I go from here?  

Labels: Android

Replies

Kudos0

Re: Help!!

Do you have any other devices that you were able to install Norton Wifi Privacy, NWP, ?

If you only bought it for the one tablet, it appears that you are running into a couple of issues.

One, the incompatibility of the device. This can be caused by some proprietary code added by Samsung to the Android OS. This has caused issues in the past for Norton products with other Samsung tablets and phones.

Two, if the app cannot be installed in the device's country, there is not much your can do. Security products can have country restrictions for legal and political reasons.  There is nothing anyone can do for you if that is the case.

You can always request a refund. Contact Norton Support via online chat, so no expensive phone charges.    www.norton.com/chat

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Help!!

Hi @AlastairScott,

Thanks for reporting in Norton Community Forums. I have sent you a private message requesting more details. Please check it when you get a chance.

Sunil_GA | Norton Forums Administrator | Symantec Corporation

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