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I live in South Africa and will NOT telephone the American helplines because of the exorbitant cost. Three weeks ago I purchased Norton WiFi VPN for my Samsung Galaxy Tab S with Android 5.0.2 but cannot download it onto my tablet. Messages received are "This app is incompatible with all of your devices" and "This item cannot be installed in your device's country." I sought help from Norton, and two separate Norton consultants have attempted, through accessing my tablet by proxy, to solve the problem, and failed. That was a week ago.They have not told me what to do next. Where do I go from here?