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Kudos0

HELP! Carried out a full system scan & now can't get past Welcome page.

Hi

I renewed & upgraded my subscription yesterday and ran a full system scan this morning. Stupidly I ticked the 'shut down computer' box so don't know if any issues were identified by the scan.

However, now when I start it up it goes to the Welcome page to log me in - this didn't happen previously and my computer just used to boot up as normal.

At this point can I just say that I'm not very techy so if I'm using the wrong terms then I apologise.

If I click the 'owner' button it says that it is 'loading my personal settings' flicks to my screen saver for a second and then flicks back and says that it is logging me off & saving my settings.

Have tried about 20 times but same thing happens each time.  I've tried turning it off & on ;o)  and even tried F1 thinking I might be able to start it in safe mode but my keyboard doesn't seem to work now either!

Can anyone out there help me please?  Just to be clear, I don't get any error messages or anything.  It just won't log me on.

Thank you so much.

Replies

Kudos0

Re: HELP! Carried out a full system scan & now can't get past Welcome page.

this usually means either logonui.exe or userinit.exe was infected, or their registry values where altered by a virus.

norton then removed the virus, but didn't restore the original registry entries/files.

the files can be recovered using the recovery console in your windows CD, and the registry entries can be recovered using an external registry editor.

however it is best if you let a trained proffesional do this for you.

Message Edited by thedicemaster on 08-01-2009 09:33 AM
Kudos0

Re: HELP! Carried out a full system scan & now can't get past Welcome page.

The same thing happened to me about twice before on my other computers. It was a virus that did something to my computer. When I took the computer to the store their personnel told me that one of the wires or chips got fried. This happened to me when I was using the lame free version of AVG and because it sucks so much it let viruses in. So did you download any files or programs that may have had a virus in it? If I were you I would try messing around with the options you get when you start up and maybe try safe mode. If that dosnt work then reformat your computer but be aware that some viruses may still be on your computer even after a full system format. If the problem still does not stop then call the manufacterer's support and if that is no help then take your computer back to the store. I know this is a very frustrating problem and I hope your computer gets fixed
Kudos0

Re: HELP! Carried out a full system scan & now can't get past Welcome page.

Thank you.  I'll get someone to have a look at it but it does beg the question "Why isn't Norton set up to restore the original entries?"  Oh well.

Thanks again for your response.

Kudos0

Re: HELP! Carried out a full system scan & now can't get past Welcome page.

Well norton is a secuirity program. It is not made to restore registry files or values. This should be done by your computer. And what norton does is try to get rid of the malicious content from the file. If it cannot remove the virus or quarintine it then norton will automaticly delete the file from your hard drive. So this was probably a very serious type of virus, or it was deep inside the file.
Kudos1 Stats

Re: HELP! Carried out a full system scan & now can't get past Welcome page.

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