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Kudos0

Help, Downloaded a program but Norton marked it as medium risk and removed it....

Hi, So I downloaded a game called FIFA Soccer, It is a safe game, I downloaded the program fromt heir website, It is 1.4GB big, So I waited ages for it too download, I come back to my laptop too find Norton has removed FIFA application from your computer because its a medium risk!!!

Category: Resolved Security Risks
Date & Time,Risk,Activity,Status,Recommended Action,Path - Filename
5/04/2011 7:04 PM,Medium,fifa_installer_v205.1.exe (WS.Reputation.1) detected by Download Insight,Removed,Resolved - No Action Required,c:\users\jase\downloads\fifa_installer_v205.1.exe

All I want is too get it back! It took me 2 hours too download, Used up 1.4GB all for nuthing!! I have been trying too  get the program back but I cant, It seems like Norton has removed it for good,

Any chance too get the program back?

Tahnks.

Replies

Kudos0

Re: Help, Downloaded a program but Norton marked it as medium risk and removed it....

Hi jaseee,

You will have to send the installer/file to Symantec in order to have it analysed and whitelisted, that way Norton does not remove it the next time you download it.

In order to submit the file, please follow the instructions in this post:

http://community.norton.com/t5/Announcements/How-to-report-false-positives/m-p/225309#M19

Your Norton Ladybug.
Kudos1 Stats

Re: Help, Downloaded a program but Norton marked it as medium risk and removed it....

"I have been trying too get the program back but I cant, It seems like Norton has removed it for good," Did you check to see if the file was quarantined? If so, free it via the Norton panel and you're good to go.
Kudos0

Re: Help, Downloaded a program but Norton marked it as medium risk and removed it....


jaseee wrote:

All I want is too get it back!


Please see > Clarification on WS.Reputation.1

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