• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Help fix site ranking

Hello,

Our music site has been stuck in a never-ending evaluation in progress status. The file it's flagging hasn't existed in ages. Can a Norton staff member help us resolve this issue so we can get rid of the site flag? 

Website is: gruvvin.com.

Thanks,
Gruvvin Support

Replies

Kudos0

Re: Help fix site ranking

Hello Gruvvin

I will ask the Safe Web Team about this situation and tell them that the file in question hasn't been part of the site in years. They will probably retest the site. Please watch this thread for their results.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Help fix site ranking

Hello floplot,

Thanks for the help. Do you have a rough timeframe for when they'll complete the process? It's really negatively impacting our customers.
 

Thanks,
Gruvvin Support

Kudos1 Stats

Re: Help fix site ranking

Hello Gruvvin Support

I will notify the Safe Web Team again.  Since it's the weekend now where they are located, please check back here next week. Their work week starts late Sunday night.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Help fix site ranking

Hi Gruvvin,
 
We have manually analyzed your site 'gruvvin.com' and found it to be clean so we have changed its rating to green.

https://safeweb.norton.com/report/show?url=gruvvin.com

Cops

Accepted Solution
Kudos1 Stats

Re: Help fix site ranking

Hello gruvvin

Congrats on the Green Go.  As you see, the rating has been changed to Green. Could you please mark the post which helped to solve your issue?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Help fix site ranking

Thanks for all of your assistance in resolving this matter. All looks good to go now. 

Kudos0

Re: Help fix site ranking

Hello Fruvvin

If you still have the meta tag on your site, you can remove it now since it is green to go. Also could you please mark the post which solved your issue. On the bottom of each post is a button that you can push on the post which helped you to solve your issue.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

This thread is closed from further comment. Please visit the forum to start a new thread.