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Kudos0

Help! Having the same problem with Trojan ZeroAccess.B, etc.

Apparently my laptop decided to join the computer virus club. Please help!

Toshiba Satellite A505-S6980

Intel Core 2 Duo T6600

Windows 7 Home Premium 64-bit

Thank you,

Ashley

Replies

Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.


Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Do you have a Flash Drive??

Quads

Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

Thank you for replying. Yes, I have a flash drive.

Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/   You need to download the 64bit version.


Transfer it on to the Flash Drive.

Enter System Recovery Options

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Pleaseattach the log in  your reply back..

Quads

Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

Ok, here is the log.

File Attachment: 
Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

Uninstall

Malwarebytes

Quads

Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

Ok, it is uninstalled.

Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

Did you use the Avast Removal tool (Utility) after uninstalling Avast??

Quads

Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

I used the removal tool prior to uninsalling Avast.

Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

Step 2

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe or frst64.exe and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press the Fix button just once and wait.
  • The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Quads

File Attachment: 
Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

When I press fix, I get the message: No fixlist.txt found. The fixlist.txt should be made and saved in the same directory the tool is located.

I follow the previous directions exactly and the tool is still saved on my flashdrive and I use the flashdrive disk number.

Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

The fixlist.txt should be right nest to FRST.exe on the flash drive.

Quads

Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

Ok, here is the file.

File Attachment: 
Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

Step 3.

Please read carefully Read all of this message first

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix


  • Ensure that Combofix is saved directly to the Desktop <--- Very important  (Not in the Download(s) or Temp folders)

  • Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
  • Close any open browsers and any other programs you might have running

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"

  • If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
  • When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review


****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

  • If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
  • If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
  • If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

Quads

Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

Here is the file.

File Attachment: 
Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

services.exe has been fixed

step 4. (a)

Please read carefully and Slowly

 Please scan with ESET next 


I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the  button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on  to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the  icon on your desktop.
  • Check 
  • Click the  button.
  • Accept any security warnings from your browser.
  • Under scan settings, check  and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • Attach the resulting log in your next reply


If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it. 

Quads

Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

File Attachment: 
Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

Part 4. (b)

Download OTL http://www.bleepingcomputer.com/download/otl/

Disable Norton for say 30 minutes

Start OTL,  

Click the Scan All Users checkbox.

Change file age to 60 days

Press the 

An OTL.txt  and extras.txt will be created.

Quads

Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

File Attachment: 
Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

Uninstall

ESET Online Scanner

McAfee Security Scan

I have to script for the rest.

Quads

Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

Ok, they are both uninstalled.

Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen

Watch what you are doing, you are illegal downloading etc on that system, and between the use of Combofix and OTL a Fake AV tried to install fully on your system

Disable Norton for say 30 minutes

Start OTL,   under   Copy and paste the custom script attached which you open in for instance Notepad,(include the : at the start of :OTL and all the way to the end / bottom)  and run the script. (Red Run Fix Button)

The output log, should be placed in the C:\ _OTL folder after.

Quads

File Attachment: 
Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

I sincerely appreciate whatever help you can offer. I have the OTL log in place.

Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

Post it

Quads

Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

File Attachment: 
Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

How is your system running now??

Quads

Kudos0

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

It's been doing fine so far I think, no pop-ups or malware or anything. Thank you.

Kudos1 Stats

Re: Help! Having the same problem with Trojan ZeroAccess.B, etc.

Disable Norton

Start OTL again but this time click the Black CleanUp button, then make sure the C:\_OTL folder is deleted.

After that you are free to go on your merry way.  You are now fixed / Solved.

If you want Malwarebytes download the Free version to install and don't click the Trial button

If you want to, you can turn off System Restore wait for it to clear the Restore Points and then Turn it back on once you find all is happy. today, tomorrow whenever.

Quads

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