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Kudos0

Help me please, Norton Family 2.8.0.9 not working.

Hello,

The reason why I joined the community is because I have a question and I don't know how to fix it. Perhaps you can help me out.

I have two computers, a laptop (Windows 7) and a desk top (windows XP) I have Norton Internet security in both. I installed Norton Family 2.8.0.9 in both. There are three windows account in both computers that are being monitored by Norton Family. As soon as my children log on to their windows accounts, I get a email saying that (I am translating it from Spanish)  there is a complement of Norton Family that has been deactivated unexpectedly in the laptop or the desktop (it happens on either one), depending which they are using. Then it also says that it will be enable automatically in five minutes. If not, restart the browser or the computer. The following functions require this complement:

* Safe navigation

* supervision of social networks

* Supervision of videos (premium members)

 

The problem is that the complement never re-enables automatically. Once I logged on to their windows accounts and I got the email right away. Then I noticed that I was able to browse in their windows accounts to websites that I had blocked and in Google images, after a search for non-children topics, non-adequate images came up. Basicaly Norton Family is not working for me. I don't know if having Norton Internet Security causes the problem and the email saying all that and disabling Norton Family to work properly. Please help me because I need this fixed. Thank you very much.

 

In case it helps, I have copy paste the email I receive all the time, but it is in Spanish. It might help. I translated it as well.

El complemento del navegador de Norton Family se desactivó inesperadamente en ETC-LAPTOP . Este complemento se volverá a habilitar de forma automática en cinco minutos. Si no se reinicia automáticamente, reinicie el navegador o el equipo. Las siguientes funciones requieren el complemento:

  • Navegación segura
  • Supervisión de redes sociales
  • Supervisión de videos (miembros Premier)

The complement of Norton Family has been deactivated unexpectedly in the laptop or the desktop (it happens on either one), depending which they are using. Then it also says that it will be enable automatically in five minutes. If not, restart the browser or the computer. The following functions require this complement:

* Safe navigation

* supervision of social networks

* Supervision of videos (premium members)

Todas las demás funciones, incluidas las de supervisión web y filtrado, pueden seguir funcionando sin que el complemento esté habilitado.

(all the other functions, including web supervision and filtering, may continue working without the complement being enabled) <-- that is not true

Para obtener más detalles, realice lo siguiente:

(to get more details, do the following:)

  1. Vaya a onlinefamily.norton.com (go to ....)
  2. Haga clic en Inicio de sesión de miembros, escriba la dirección de correo electrónico y la contraseña y, a continuación, haga clic en Iniciar sesión. (click on start member sesion, write the email address and the password, next, click on Start sesion.)

Este es un mensaje automático de Norton™ Familia. No responda este correo electrónico. Si desea deshabilitar las notificaciones automáticas para este tipo de evento, visite el área “Notificar” de la página “Configuración” y anule la selección de las opciones.

(This is an automatic message from Norton Family. Don't reply this email. If you want to disable the automatic notifications for this type of event, visit the area "Notify" in the set up page and cancel the selection from the options.)

Replies

Kudos0

Re: Help me please, Norton Family 2.8.0.9 not working.

Hello,

The reason why I joined the community is because I have a question and I don't know how to fix it. Perhaps you can help me out.

I have two computers, a laptop (Windows 7) and a desk top (windows XP) I have Norton Internet security in both. I installed Norton Family 2.8.0.9 in both. There are three windows account in both computers that are being monitored by Norton Family. As soon as my children log on to their windows accounts, I get a email saying that (I am translating it from Spanish)  there is a complement of Norton Family that has been deactivated unexpectedly in the laptop or the desktop (it happens on either one), depending which they are using. Then it also says that it will be enable automatically in five minutes. If not, restart the browser or the computer. The following functions require this complement:

* Safe navigation

* supervision of social networks

* Supervision of videos (premium members)

 

The problem is that the complement never re-enables automatically. Once I logged on to their windows accounts and I got the email right away. Then I noticed that I was able to browse in their windows accounts to websites that I had blocked and in Google images, after a search for non-children topics, non-adequate images came up. Basicaly Norton Family is not working for me. I don't know if having Norton Internet Security causes the problem and the email saying all that and disabling Norton Family to work properly. Please help me because I need this fixed. Thank you very much.

 

In case it helps, I have copy paste the email I receive all the time, but it is in Spanish. It might help. I translated it as well.

El complemento del navegador de Norton Family se desactivó inesperadamente en ETC-LAPTOP . Este complemento se volverá a habilitar de forma automática en cinco minutos. Si no se reinicia automáticamente, reinicie el navegador o el equipo. Las siguientes funciones requieren el complemento:

  • Navegación segura
  • Supervisión de redes sociales
  • Supervisión de videos (miembros Premier)

The complement of Norton Family has been deactivated unexpectedly in the laptop or the desktop (it happens on either one), depending which they are using. Then it also says that it will be enable automatically in five minutes. If not, restart the browser or the computer. The following functions require this complement:

* Safe navigation

* supervision of social networks

* Supervision of videos (premium members)

Todas las demás funciones, incluidas las de supervisión web y filtrado, pueden seguir funcionando sin que el complemento esté habilitado.

(all the other functions, including web supervision and filtering, may continue working without the complement being enabled) <-- that is not true

Para obtener más detalles, realice lo siguiente:

(to get more details, do the following:)

  1. Vaya a onlinefamily.norton.com (go to ....)
  2. Haga clic en Inicio de sesión de miembros, escriba la dirección de correo electrónico y la contraseña y, a continuación, haga clic en Iniciar sesión. (click on start member sesion, write the email address and the password, next, click on Start sesion.)

Este es un mensaje automático de Norton™ Familia. No responda este correo electrónico. Si desea deshabilitar las notificaciones automáticas para este tipo de evento, visite el área “Notificar” de la página “Configuración” y anule la selección de las opciones.

(This is an automatic message from Norton Family. Don't reply this email. If you want to disable the automatic notifications for this type of event, visit the area "Notify" in the set up page and cancel the selection from the options.)

Kudos0

Re: Help me please, Norton Family 2.8.0.9 not working.

In U.S. English the message is: "The Norton Family browser plug-in was unexpectedly turned off on <child's name> . This plug-in will be re-enabled automatically in five minutes. If it does not restart automatically, restart the browser or computer."

 

There has never been a proper explanation from Norton Family support for this message. If you are signed in to the parents portal you can see whether Norton Family recognizes that your child is using their computer: there will be a green exlamation point [ ! ] next to their name. If you see the exclamation point then you know that Norton Family has successfully restarted on its own. If you don't see the exclamation point and you know that your child is using their computer, you will have to ask your child to restart their web browser, and if that doesn't work your child will need to log out of their user account and then log in again.

Kudos0

Re: Help me please, Norton Family 2.8.0.9 not working.

Hi edcalder,

If you are getting  the messages that add-on for the product is disabled on your kids' laptops,  when you see the message, please check the browser that your child uses to see if the Norton Family is enabled.  You can find it by clicking Tools -> Manage Add-ons in IE if IE is being used.

The program is still able to blocked unwanted websites even though the add-on is off.

Thanks

Katie

Thanks Katie

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