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Kudos0

Help me understand

ok my Norton main interface shows everything secure all Green.  Just for the heck of it I clicked

Help and Support

Get Support

Then the thing didi its part  and I clicked Begin Support session

then it detected something and gave m ethe message "auto fix" and told me to restart my computer

My confusion is, if all was already Green, what was auto fixed? And Why?

If I needed to restart my computer, it must have been a big/important fix

Not understanding if all is already Green/Secure

Replies

Kudos0

Re: Help me understand

ok my Norton main interface shows everything secure all Green.  Just for the heck of it I clicked

Help and Support

Get Support

Then the thing didi its part  and I clicked Begin Support session

then it detected something and gave m ethe message "auto fix" and told me to restart my computer

My confusion is, if all was already Green, what was auto fixed? And Why?

If I needed to restart my computer, it must have been a big/important fix

Not understanding if all is already Green/Secure

Kudos0

Re: Help me understand

I had reinstalledthis morning. Does that mean something went wrong during installation ?

I guess the part that is concerning is that if something was wrong, the program didin't show it as I said all was Green so why would it show green if something needed fixing?

Kudos0

Re: Help me understand

Hello Calls

Please only reinstall the program if you are having problems with the program for which you can't get help here.. Please don't reinstall the program just to see what will happen? If everything is functioning like it should, then there is no need to reinstall it. If there are no problems that you can see with the workings of the program, then there is no need to click on auto fix. When there is something wrong, then you can try out auto fix.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Help me understand

Calls,

I think you already asked this and got an answer ....

http://community.norton.com/t5/Norton-Internet-Security-Norton/Confusing-message/m-p/296646#M128007   

And why did you reinstall when you've only just achieved a working installation?

Hugh
Kudos1 Stats

Re: Help me understand

This seems to be about the third installation.  One Click may need to make some adjustments due to the fooling with it. 

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Help me understand

Sorry, I should have reposted there. But as you can see on that thread another user indicated they had to reinstall.

Just not sure why it would show secure, then find something to fix. So if I did not hit the fix, then some problem would remain I I would never know.

I'll be real simple as I want this to work

So is it advisable after installing and updating to hit the get help, auto fix to make sure everything is ok?

Yes?

No?

Kudos0

Re: Help me understand

Hello Calls

no. Let the program do it's work without interference from the user. The program has enough to do with keeping your computer safe from malware.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos2 Stats

Re: Help me understand

Calls,

Allow me to interject here for one moment.  I may have experienced the same issue.

I know this will be contrary to some of the advice given here so far, but please run the one click support one more time to be sure the issue is resolved.

If so, all is well.  If not, let us know.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos1 Stats

Re: Help me understand

I'm with Phil_D on this.  Whenever I install or upgrade my Norton program I always run Auto-FIx immediately afterward to check for any loose ends.  Occasionally it will find something, but usually not.  The fact that Calls' program was not showing as needing any repair prior to running the fix indicates to me that there was nothing critically wrong, but that the installation needed some tidying up is all.

Kudos0

Re: Help me understand

so now I'm more confused as to what to do??

Phil and Send of Jive, does it sometimes find something that needs to be fixed even though all shows secure?

Can it harm things to do this process?

Kudos0

Re: Help me understand

You won't hurt anything.

Just run the one click support session one more time and let us know the results.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Help me understand

Calls,

<< does it sometimes find something that needs to be fixed even though all shows secure? >>

I think it relates to there being things in NIS that are not purely security in the general sense that is associated with AV and security programs.

A small example is the Idle Time Optimizer -- I can't see how defragging your hard drive has anything to do with security so if something were wrong there and this was identified by Fix It as needing to be done then your system is no less secure.

So although there may be circumstances when as suggested it may be a good routine preaution to run the One Click and Fiz It in my opinion it is one of the many things you can do with a computer but should only do if you know what is going to happen.

If something is really wrong with your NIS installation or your computer I am sure you will become only too well aware of it and while I understand "Just to see what happens" it's not something I would regard as good practice unless on a test machine.

But that's just the way I see things -- K I S S is an excellent motto

Hugh
Kudos0

Re: Help me understand

What is kiss?
Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: Help me understand


Tywin7 wrote:
What is kiss?

Keep It Simple S .....

You may choose between Sunshine, Stupid .....

It's an excellent philosophical guide, especially in technical matters

Hugh
Kudos0

Re: Help me understand

First let me say to Phil, yes I clicked it again and it did not indicate needing any fix

To Flopot-Granted probably no need to reinstall

 I didn't just reinstall NIS 2010 to see what would happen. But I clicked the help/support autofix to see what would happen

So now I'm at real odds as to what to do when I install NIS2010 on our laptop

Should I just click the help/support auto fix  after alll the initial updates are obtained?

Or should I not?

 Now I'm not talking about continuing to click it, I'm just saying to click it once after the install is updated

Also, if  NIS 2010 showed Green and Secure BUT if I did click auto fix and it did make a FIX, does that mean I installed incorrectly and need to reinstall?

Here there are people I greatly respect who have opinions on both sides of this issue

So I'm really stuck in the middle as to what to do

Kudos3 Stats

Re: Help me understand

HI Calls,

It is OK to click on the Auto-fix, it will not cause harm. So if you click it once and it makes a fix of some sort, then run it one more time and if it says everything is OK the second time, then you are done. There are no more problems as long as you don't get this message each time you run it.

Phil was referring (I believe) to a recent issue he had with NIS 2011 where auto-fix found some sort of obscure problem each time he ran it. That is not the case with you so there is nothing to be concerned about.

Also you have NIS 2010 and not 2011.

So again run it once, if a problem is found and it reports it is fixed, run it one more time to make sure and then let yourself relax. Everything is fine.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos2 Stats

Re: Help me understand

Calls -

If the installation was impaired (as in not secure) then you would have been notified of that condition.  Major errors, or a non-Secure system status, will always be communicated to the user; always.  A minor fix like the one you saw could actually have been a left behind log file from the install that needed to be deleted or a file that was in the wrong directory.  Relax; you are secure and the installation is fine.  You may want to run Support once a month just to keep yourself re-assured, that's all.

Win10 x64; Proud graduate of GeeksToGo
Kudos0

Re: Help me understand

Great, let me just repeat what I'm understanding

Phil and SendOfJive- Are you referring to clicking auto fix after install  of  NIS 2010?

1.So its ok to click auto fix 1 time after install of NIS 2010 and it will cause   No damage to the program or protection if I do so?

2. If autofix finds something and corrects it, I DO NOT need to reinstall NIS 2010 (seems on one of my posts andoter user indicated to do so)

2. On installation of NIS, if all checks out green after installation, then installation is good even if Auto fix found something to correct?

Accepted Solution
Kudos1 Stats

Re: Help me understand

Hi Calls,

If you run autofix and it finds and corrects a problem and does not report further problems when you run it again, then there is no problem. You do not need to uninstall/reinstall NIS.

At some point, uninstalling and reinstalling NIS repeatedly is likely to cause its own problems. So if there is not a "real" problem then you should not do this.

Hope this clarifies.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos2 Stats

Re: Help me understand

Calls:

Running auto-fix occasionally will NOT hurt the machine, Norton or the security.  If there is nothing to fix, it will say so.

The recommendation to reinstall was as a result of the "dun" noise on startup which was an indication of a deeper problem, as indicated by dbrisendine.  I am assuming that has been fixed.

If everything is green and there are no other indications of problems, it means there is no serious error and eveything is working well-enough to provide the required security.  

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos4 Stats

Re: Help me understand

Let me further add one clarification.

The auto-fix tool is a dynamically updated set of diagnostics that customer support creates. They generally are designed to detect and remediate situations that are known to cause Norton products problems. Those situations don't always cause Norton problems, though. This means that some 'problems' might be detected and fixed by auto-fix even though your Norton product is also fully functioning.

Reese AnschultzSenior Software Quality Assurance Manager, Symantec Corporation
Kudos0

Re: Help me understand

Thanks Reese-

So does that mean one should periodically run the auto fix tool?  I don't mean everyday, but maybe monthyly run the auto fix?

Is a monthly autofix run advisable?

Kudos0

Re: Help me understand


Calls wrote:

Thanks Reese-

So does that mean one should periodically run the auto fix tool?  I don't mean everyday, but maybe monthyly run the auto fix?

Is a monthly autofix run advisable?


The auto-fix tool is intended to be run when your Norton product or customer support ask you to run it. I, personally, would not recommend running it under any other circumstances. Some people run it regularly with great success but I don't see a need for it to be used preventively.

Reese AnschultzSenior Software Quality Assurance Manager, Symantec Corporation

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