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Kudos0

Help needed with error 20008 on Dark Web Monitoring enrolment

Posted: 10-Nov-2021 | 7:06PM · Edited: 02-Dec-2021 | 10:25AM · 3 Replies ·

I have been a Norton subscriber for a long time now, but I am finally reaching that point where I am so frustrated by trying to get some support that I am close to looking for something to replace Norton and get me out of this mess. There is no easy way to get help. The help notes are way out of date (saying the solution will be provided in March - it is now November 11th - and if they mean next March then I am definitely leaving this product behind in the dust).

Will someone from Norton PLEASE just contact me in the normal way so that I can fix what is a very expensive solution? I will not be renewing my subscription if I do not hear from Norton support within the next week.

[Edit: Clarified Subject]

Replies

Kudos0

Re: Help needed with error 20008 on Dark Web Monitoring enrolment

Posted: 10-Nov-2021 | 7:17PM · Edited: 10-Nov-2021 | 7:47PM · Permalink

The help notes are way out of date (saying the solution will be provided in March - it is now November 11th - and if they mean next March then I am definitely leaving this product behind in the dust). 

Please share with Community about your issues/concerns?  What help notes? 
Maybe, Community can help or call attention.  

Kudos0

Re: Help needed with error 20008 on Dark Web Monitoring enrolment

Posted: 10-Nov-2021 | 11:18PM · Permalink

Hi,

The support notes on the problem related to the 20008 error on Dark Web Monitoring enrolment. When I try to enrol, all I keep getting is the 20008 Error. When I look at the support notes on this issue, it tells me that the error is being looked at and that it will be fixed in March. Not sure which March is meant.

Kudos0

Re: Help needed with error 20008 on Dark Web Monitoring enrolment

Posted: 11-Nov-2021 | 7:11AM · Edited: 11-Nov-2021 | 7:20AM · Permalink

BrauZA:

Hi,
The support notes on the problem related to the 20008 error on Dark Web Monitoring enrolment. When I try to enrol, all I keep getting is the 20008 Error. When I look at the support notes on this issue, it tells me that the error is being looked at and that it will be fixed in March. Not sure which March is meant.

Thanks 

Error: "20008" when clicking on Dark Web Monitoring from My Norton portal
We are aware of an ongoing issue with Dark Web Monitoring where you may receive Error "20008" while accessing the feature from the portal. We are working to enable this function from backend so that you can start using this feature. This is expected to be completed by middle of March.
We apologize for any inconvenience in the meantime.

https://support.norton.com/sp/en/us/home/current/solutions/v138119526 - 11/03/2021

Dark Web Setup error
Posted: 27-Nov-2020 | 9:06PM · 23 Replies · Permalink
I have Norton 360 deluxe. trying to setup the dark web . Getting an error that there isn't an active subscription. Error code 20008.


Re: Dark Web Setup error
Posted: 03-Dec-2020 | 4:46PM · Permalink
Thank you for the confirmation that the fix works. Much appreciated. If this issue is seen again, please create a new thread, so it is easy to track. Thanks. 
-Gayathri

https://community.norton.com/en/forums/dark-web-setup-error 

We'll try to call attention. 
~ following along with interest

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