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Kudos0

Help with norton subscription

Hello,

My PC had a problem and on the PC store they made a format to my PC. I instaled norton 360, made everythin correct and right now i dont have the norton 360 workin because it says that the subscription has passed and i have it right. The thing is that it was installed on the 3 computers(including mine). I cant even click on "my account" the only thing that shows up is "renew" "help" "support". I already searched and couldnt find anything on how to fix this. I appreciate some help, and sorry for my english.

Cheers

Replies

Kudos0

Re: Help with norton subscription

Hello,

My PC had a problem and on the PC store they made a format to my PC. I instaled norton 360, made everythin correct and right now i dont have the norton 360 workin because it says that the subscription has passed and i have it right. The thing is that it was installed on the 3 computers(including mine). I cant even click on "my account" the only thing that shows up is "renew" "help" "support". I already searched and couldnt find anything on how to fix this. I appreciate some help, and sorry for my english.

Cheers

Kudos0

Re: Help with norton subscription

Try to click on renew. As I know first it checks your subscription status (not sure with it), and maybe it can fix that too. But if no, on the renew panel choose to add a new subscription key, and put your key in it.

If nothing of these works, I would try a reinstall: uninstall the product, run the Norton Removal Tool (you can download it from here), and then reinstall 360.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: Help with norton subscription

Hi ReMoVer,

Change your system date:
1. On the Windows taskbar, right-click the clock, and then click Adjust Date/Time.
2. Set the date back to 10 days.
3. Click Apply, and then click OK.

4. Restart the computer.

5. Check whether you are able to click My Account.

If the problem persists, you may need to uninstall the Norton 360 1.0 using the Norton removal tool and install the upgraded version- Norton 360 2.0 .

1. Download a Trialware of Norton 360 2.0 from this Symantec Web Page.

2. Go to this LINK and follow the instructions for uninstall. Run Norton removal tool multiple times(2-3 times) to make sure that all components are completely uninstalled.

3. You can install the trialware and activate it using the same product key. Run LiveUpdate repeatedly until you see the message that no more updates are available.

Yogesh

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