Kudos0

Hoax or Real?

I have a question...  has anyone had the following type of popup after clicking on a link online?   Would like to know if it is just a hoax or something real on my computer.   It doesn't pop up any other time, just that link.  Thanks in advance for any info and insight.  Below is what it says.

There are two bright blue boxes on each side of message which says:  Call for support:  1-888-615-5854.  

On the message itself it says:   virus breach-a0s5.pw says:

** ZEUS VIRUS DETECTED - YOUR COMPUTER HAS BEEN BLOCKED **

Error: Virus - Trojan Backdoor Hijack #365838d7f8a4fa5

IP:   guess it's mine  Browser:Chrome  ISP: my providers name

Please call computer system technician immediately on:   888-615-5854

Please do not ignore this safety alert.  Your Microsoft System Has Been Compromised.  If you close this page before calling us, your computer access will be disabled to prevent further damage and your data from being stolen.  then a "OK" box to click.

Of course I didn't call that number or click on the "ok box."  I X'ed out and shut down my computer for a bit, then restarted it.  No popups, boxes, and nothing appears to be different....but, I am wondering if something might be hiding in the computer.

Replies

Kudos2 Stats

Re: Hoax or Real?

This is definitely a hoax to get you to pay for a phoney cleanup of your system that will most likely not only relieve you of much $$$, but may also actually leave your system infected. You probably visited an infected web site that displayed the pop up message.

Just be sure you run a full system scan in Safe Mode with your Norton product.

Kudos2 Stats

Re: Hoax or Real?

Rather than X-ing out, it's often better to kill the browser in Task Manager, as x-ing out does not always remove the problem.

Kudos0

Re: Hoax or Real?

Peterweb,  thank you for your reply!   I'm much relieved to know it was only a hoax, and not as serious as I thought it could be...sure looked & sounded like it could have been!   Norton history shows that something was blocked around the same time period that I encountered it, but I wasn't sure if they were tied together or not.   Norton says:  

Actor:  C:\windows\system3conhost.exe.

Actor:  PID  3444

Target:  C\Program Files (x86)\Norton Internet Security\Engine\22.8.1.14\cltlmh.exe. 

Wasn't sure just what that means.

I will definitely take your advice to run a full scan in safe mode.   Thank you so much for taking the time to respond

Kudos0

Re: Hoax or Real?

Hello F 4 E....  Thank you for your response and that good advice!    Now all I have to do is find the "task manager"  lol.       It's nice to know how to "kill" the page properly, all I could think of was the x's at the time.  I will definitely remember how next time!     tks.

Kudos0

Re: Hoax or Real?

Hi,cfran. Right click your task bar, and Task manager option will pop up !

Kudos0

Re: Hoax or Real?

Which safe mode should I be using for win7?     I've never done this before

Kudos0

Re: Hoax or Real?

Safe Mode with Networking.

Kudos0

Re: Hoax or Real?

one other question.... do I scan the malwarebytes first or the Norton AV?

Kudos0

Re: Hoax or Real?

It should not matter. But I would go with Norton first.

Kudos0

Re: Hoax or Real?

I had just got the same thing and used Task Manager to kill it. First, I checked to make sure Norton was on. I'm so glad there are users online who recognize these scams. Thanks!

Kudos0

Re: Hoax or Real?

Thank you so much for the follow-up information!  I completed the scan with good results...nothing    I sure do appreciate all your and everyone else's helpful guidance these past few days.  THANK YOU! 

Happy Holidays to all.

Kudos0

Re: Hoax or Real?

I had this also just minutes ago. I did call the phone number listed thinking it was a Windows technician. I asked them if this was Windows and they went around a little bit not really answering. I should of been suspicious but wasn't. I allowed them remote access! They told me what you were told & said my computer was infected & it would cost $350 to fix. I said I don't have that. Then price was $279. I again said I don't have $. What can you afford to pay? Nothing! Well throw your computer away because there's nothing you can do. Are you an intelligent lady? You sound like you are. Well of course I am! And the rest was downhill from there. Then I knew it wasn't Microsoft. I shouldn't of called. I shut down everything at that point. It scared me.

Kudos0

Re: Hoax or Real?

As you allowed them access to your computer there is no telling what they might have done to it. First thing to do is a full system scan with your Norton product. Even if that does not find anything I would next contact Norton Support and ask for the Virus Protection Promise. Explain the situation and let them access your computer to verify it is clean. This is genuine support so it is OK to let them access your computer.    www.norton.com/contactcs

This thread is closed from further comment. Please visit the forum to start a new thread.