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Kudos0

Hotmail account not let in due to email contents?

Hi:

I help managing a public job search facility with 14 computers (all new Lenovo WIN7), just implemented Norton Internet Security 2011 and Norton On-line Family last week - WORKS GREAT!

We let users to use 3rd email such as hotmail.com (gmail..... ) for send/receive resumes

However some users CANNOT signing into their account (www.hotmail.com is ok to display), and I suspect becasue they have inappropriate e-mail contents - am I right?  Others with clean hotmail contents can get in with no problem.

Currently we are using Web Category to disallow web contents with categories such as Drug, Violence, Sex.... works good!

So is there a get around solution so users can open their account for send/receive  resume email even though there are other inappropriate email (as long as they don't open the actual email contents)?

Many thanks for your help.

Andy

Replies

Kudos0

Re: Hotmail account not let in due to email contents?

Hi databank,

What is the exact message that the users get when "some users CANNOT signing into their account"?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Hotmail account not let in due to email contents?

Hi Katie:

Let me write down the exact message or get a screen shot tomorrow when I get to the job site.  Thanks for noticing my question.

Andy ay Databank

Kudos0

Re: Hotmail account not let in due to email contents?

Hi KatieQ: I just talked with the supervisor there (her name is Tessa - Norton user name is cccjhs40), she will elp to idenify and explain the issue at the site shortly.

Apparantly she just tried using her own hotmail account (all contents are clean within).  She can open to www.hotmail.com, and when entering her credential she is being rejected, the Ooops... Mighty Miner would say you are not allowed to this site and said something about this is a 'Web Mail' related site issue.  SO how can they get into the WebMail type of site??

Pls help.

Andy at Databank

Kudos0

Re: Hotmail account not let in due to email contents?

databank,

You probably have the "Web Mail" category selected to be blocked.  Please uncheck the category and click UPDATE SETTINGS button to save the change at Settings -> Web.

Thanks,

Katie

Thanks Katie

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