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Kudos1 Stats

HotSpot Shield

Is the server for hotspot shield in the United States down? I have tried it several times over the past 12 hours, the VPN client on my iPad starts but I loose my ability to access the Internet. I have to turn off the vpn switch to access the internet again. When I use the iPad app, it tells me I am protected via the United Kingdom and my access expires in 7 days. My VPN client is actually set for the US and I have well over 360 days left.

I have uninstalled and attempted to reinstall several times already. I worked fine a few days ago, nothing else is different.

Thanks.

Replies

Kudos0

Re: HotSpot Shield

Is the server for hotspot shield in the United States down? I have tried it several times over the past 12 hours, the VPN client on my iPad starts but I loose my ability to access the Internet. I have to turn off the vpn switch to access the internet again. When I use the iPad app, it tells me I am protected via the United Kingdom and my access expires in 7 days. My VPN client is actually set for the US and I have well over 360 days left.

I have uninstalled and attempted to reinstall several times already. I worked fine a few days ago, nothing else is different.

Thanks.
Kudos0

Re: HotSpot Shield

Re installed again. Still not working. Is there anyone reading this?
Kudos0

Re: HotSpot Shield

Same problem here. Anyone from symantec??
Kudos0

Re: HotSpot Shield

As of 8 PM Eastern Time. I have been able to reconnect with the Server in the United States. I am also under the impression that Norton has very little to do with this product. It appears to be a rebrand of anchor free hotspot shield.

The bottom line being, I'm back on. Hope everyone else is able also.
Kudos1 Stats

Re: HotSpot Shield

MBellucci & Seraphim75 -

We discovered a back-end hardware malfunction that was causing some connectivity issues for some users. This issue was resolved over the weekend and should no longer arise. Thank you for taking the time to help bring this matter to our attention. If you see further issues, please keep us notified. Thanks again for your time.