House rules are not applied. What can I do to make this work?
Posted: 14-Jan-2022 | 7:52AM · Edited: 07-Feb-2022 | 12:30AM · 5 Replies · Permalink
Hi, when I (as a parent) change house rules for my child's Android device, these changed house rules are not applied on my child's. It's only applied when I manually refresh house rules in the Norton Family app on my child's android device. It's the same for other changes I would like to apply, like locking the device, schooltime, etc. This way Norton Family is useless.
For making these changes, it doesn't matter if I use the online Norton Family web interface, or the Norton Family app on my Android phone. I've checked all required permissions on my child. All software is up to date. They are all ok. What can I do to change this?
[Edit: Calrified the subject]
Re: House rules are not applied. What can I do to make this work?
Posted: 06-Feb-2022 | 7:15PM · Permalink
The Google Playstore seems fine from what you are saying.
For the house rules not auto-updating, could we request you to try reinstalling the app on your child's device? Just so the app re-registers for the updates fine in case something had failed during the last installation.
Norton Family Team