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Kudos0

House Rules keeps being deactivated

The House Rules on my account keeps being deactivated.  I am pretty certain that my child doesn't know the password needed to turn the rules off, and am trying to understand how this is happening.

I receive emails from Norton Family on some events.  For example, I recently received an email that Location Services was turned off.  However, I have never received an email that House Rules are turned off.  Is there any auditing of the House Rules to determine why they are turned off, and which account turned them off?  Or perhaps this is an issue with the server and/or settings, and the House Rules will occasionally turn themselves off?

Replies

Kudos0

Re: House Rules keeps being deactivated

Hi nortonquestion

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Accepted Solution
Kudos0

Re: House Rules keeps being deactivated

Hi

I sent a private message asking you try to change your Norton Family account password to see this issue still happens.

I'm here just checking to see if you got a chance to try that and if it makes any difference?

Thanks

Katie

Thanks Katie

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