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Kudos0

House rules resetting

Whenever I set the House Rules on the Norton Family website, it resets after a few days.  e.g.  time restrictions are greyed out, and SMS monitoring.  After updating, I can see the new house rules are received by the Android phone, but when I go back into the website a few days later, it's reset again.  Why is this?

My child is very happy with this, but I'm not!

Replies

Kudos0

Re: House rules resetting

Hi @rssnfrssn,

Welcome to the Norton Community! 

Thank you for reporting this issue. I've passed on this information to the Norton Family team and they are investigating this now.

I'll get back to you when I hear back.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: House rules resetting

Hi @rssnfrssn,

I've sent you a Private Message with some instructions, Please check it when you get a chance.,

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation

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