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Kudos0

How To Backup or Copy NS Settings

This post is not complicated BUT you will need to read ALL the Details. I have made it as short as possible without omitting all relevant details. PLEASE Read All Before Replying. To make sure we all understand, here are abbreviations that will be used: 1) NS = Norton Security WITHOUT Backup; also means Norton Security Deluxe Multi-PC 2) KB = Knowledge Base 3) NIS = Norton Internet Security -- an older version I am an Experienced IT professional working in Programming and Network Design, so you can be very technical and detailed in your reply. I have used Norton products for decades. Personally, I still wish they offered their stand-alone Anti-Virus product. I realize that they are making them for the general public, who lack an in-depth understanding of what is needed for Internet protection. Before you enter your reply, know that I searched Symantec's KB in great detail before contacting Norton Support.Not finding my answer in the KB, I then spoke with Norton Support at length on the issues. They do not have any information on how to do it. I realize that they may not have a method and the software's Designers and Programmers may not want it known, primarily for security reasons. I have since submitted Feedback to Norton, because earlier versions of this software (NIS) DID HAVE Methods to back up what I need. This is needed, because if you lose your PC -- due to any reason, Hard Drive Failure, Virus Infection, etc. -- and have to reinstall the software, you also lose everything the NS software set by default and the user did manually. Only if you have backups of your PC and can restore it to a previous point in time, can you avoid this dilemma. THE QUESTION: Does anyone know if the Settings for NS, or the Files that contain the Settings, can be Manually Copied to another Folder on the Hard Drive ?? Alternately, can the Settings be Exported out and then Imported back to save a lot of work and pain ?? If this is possible, then there are 2 more Questions: 1) Which Files contain the Settings ?? 2) Can you Manually Copy those files back into NS and have them work without problems ?? ** NOTE: I realize that Norton Self-Protection will have to be Disabled to allow the Overwrite. When I write the word "Settings", it Specifically Means the data NS uses to determine its actions. This is the data can be accessed using, and modified from, Norton Security's Settings GUI. This GUI is accessed by Clicking on the "Settings" Control Button, located in the Upper Right Area of the Main GUI. What I specifically need is a way to Manually Backup or Copy the File(s) that actually contain the data for the "Firewall" section of Settings. I would like to save all the Settings, if possible. This issue arose because of problems with the upgrade/installation of the 22.6.0.142 Engine from the prior 22.5.5.15 Engine Version. After Live Update ran, problems were noted with Norton's Security History Log. The ONLY solution Norton Support can offer is to Uninstall Norton Security, run the Norton Cleaner Tool and re-install a fresh version. Unfortunately and as of this posting, Version 22.6.0.142 of Norton Security is NOT available as a stand-alone download. You have to go back to the prior version 22.5.5.15 of NS. MOST IMPORTANTLY, Uninstalling Norton Security PERMANENTLY deletes all of your Settings. I have over 40 programs, including Windows System Executables, that have Custom Firewall Settings. If I have to Manually Re-Enter all of those, I will be Very Unhappy. I had always been able to resize the Security History Log. I will open this Log, position it on my Desktop and resize so that you can easily read all the entries. I then minimize it to the Task Bar. I look at it frequently while online and clear out the log, after reviewing entries, when it reaches 8-plus pages. With Version 22.6.0.142 as Live Update installed it, I now cannot resize the Security History GUI. Another problem was also discovered. The Pull-Down Menu in this log, which has the word "Show" to the left of the Window, had the various Menu choices grouped with Section Dividers. Those Dividers are not there and Norton Support has confirmed that they are supposed to be present. Norton Support has also confirmed that the Security History Log is one of the few GUIs that can be resized to any size the user wants. This capability has NOT been changed and is working with the 22.6.0.142 Engine Upgrade. I have also verified this with a number of my colleagues. If they did not have a problem with the 22.6.0.142 Upgrade from Live Update, then it works on all 32-bit Windows Systems from Vista to 10 versions. A number of them have the EXACT SAME problem with the Security History Log and we have been commiserating and conferring. This problem was found on my 32-bit Windows Vista Ultimate and TWO 32-bit Windows 8.1 Systems. My 32-bit Windows 10 system does not have these issues. Several of my colleagues do have this problem with 32-bit Windows 10 systems. The actual version of NS (i.e. Deluxe, Premium with Backup) is irrelevant, because according to Norton Support, they are the same with the Features added being the only difference. That being stated, I will specify what NS version I am using. I have what Symantec terms "Norton Security Deluxe", which is a 5-license Version of Norton Security WITHOUT Backup. I do not need Backup, as I have External and Network Backup Drives. Even though I have Backup Hard Drives, it may NOT help the problem and even be a futile use of my valuable time. I can restore the affected systems to how they were a few days ago, which would give me NS with the 22.5.5.15 Engine. That will take some time and I prefer to avoid this extra work -- not to mention that all emails downloaded and documents created are gone. Once restored, I would have to re-run Live Update and HOPE the problem does not return. It would be both Faster and Simpler if I knew which files to copy. Then I would not need to do a full restoration, as the Registry would not be needed to make them work, like it would if you changed the Engine. After I copy the files that contain the Settings, I could uninstall NS and restart the system. AT THAT POINT, I would do a Full Backup. That would give me the System without NS, but everything else. Once I have Version 22.6.0.142 of Norton Security installed and all the Security History GUI capabilities working, then I would copy the files containing the Settings and all my Settings would (hopefully) be there. That is all the details. I hope someone has the answers I seek. Thank you for your time.

Replies

Kudos0

Re: How To Backup or Copy NS Settings

I apologize for how this post appears. I used the ENTER or RETURN key to separate the paragraphs. It looked good in "Preview". When I posted it, all the text ran together into one huge paragraph. I was not able to Edit it and now it cannot be edited.

I am now getting some help from Admins, but my problems have yet to be solved. The Text Editor is not appearing in the "Body" area to allow for editing.

I just stumbled upon the Paragraph Separator function by accident, which is how I was even able to edit this reply.

Thanks.

Kudos0

Re: How To Backup or Copy NS Settings

Hi Howlin Squatch,

I agree - it was difficult to read - although it was a very thorough original post, and now the bad news - maybe the good news.  Update 22.6 has been pulled.

https://community.norton.com/en/comment/6931291#comment-6931291

Perhaps rather than someone trying to assist at this point in time, it may be wise to wait and see if anything has changed with the "re-release" of 22.6. 

I have heard of a long drawn out way of "making images of your settings" and then at a later time using them to rebuilt your settings/firewall rules. 

FWIW - the EDIT Button on the Original Post is in the header area of the post.

Kudos0

Re: How To Backup or Copy NS Settings

If you are using NoScript, or otherwise blocking active content in your browser, you need to allow ckeditor.com on the Norton Forums site in order to post correctly.

Kudos0

Re: How To Backup or Copy NS Settings

yank,

Thanks for your reply. I am aware of the "Edit" button and did see it after my first post. That being said, when I tried to edit my very first post, it looked good when Reviewing. As advised by Admins, I used the RETURN or ENTER key to separate paragraphs. When I posted it, nothing changed. Time expired before I could find a solution.

It was only later that I found the actual scripting string (chars) that could be used to separate paragraphs.

As for creating a Backup of my Settings, and especially my Firewall entries for individual Applications, I have done that use a simple Text File. I keep creating backups of this file as I add apps or make changes. This is something I have done for decades on all types of software. I use text files to make notes on everything and copying whatever I need from the Internet.

I started with creating a "template" for settings for apps. When I add an app, I enter or update all the the items used with that app. I comes in very handy, especially after a Live Update of the Norton engine. Once Norton updates the Engine and you restart your PC, the Engine and Executables are in a DIFFERENT Folder and the prior Version is removed. You have to manually delete the Old Version and then add the individual executables with the New Engine Version.

I agree with waiting on an update for Version 22.6, because if Norton removed it from the updates, there is a reason. It could be the numerous problems I see posted in this forum has something to do with it.

Kudos0

Re: How To Backup or Copy NS Settings

SendOfJive,

Thanks for your reply.

I am NOT using NoScript. I am not blocking Java Script. Only in Firefox uses any type of Active Content being blocked from within the browser and that is being done by the Ghostery Add-On. I will remove anything that is being blocked as needed.

That being said, Ghostery does not have ANY blocking for either "ckeditor.com" or "cdn.ckeditor.com", which are the two sites generating the Editor.

I actually see the Editor appear for a second, then it disappears. It is NOT being blocked. No one has an answer as to why it will not stay visible and functioning while posting or editing.

To make everything EVEN WORSE, the Default Macro (was present when I viewed my User Profile) is NOT working. It will not properly format any Post or Reply. I am do not know how to put the Default Macro chars here and I tried.

If I manually remove the Macro's characters and then manually place the Paragraph Delimiters at the beginning and end of text I wish to separate, ONLY then will the text be readable. Any Ideas ??

HOW CAN I DELETE Macros in my Profile ?? I do not see any way to do it. Searching does not find any answers.

Kudos0

Re: How To Backup or Copy NS Settings

Hello

The last time I checked the Macros, you can just delete the Macros, but I don't think they like an empty Macro space in the middle. Any time you make a macro, you have to click on the Save button on the bottom of. In fact you have to use that Save button any time you make any changes to the site. To delete a Macro, just highlight it and use your delete key on the keyboard and Save it. If you are deleting one in the middle, then  you have to replace it with a different Macro.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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