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Kudos0

how can I check if NIS is blocking comms between my PC and my Brother wireless printer?

My printer is showing as 'offline' but it's not. It's a Brother DCP-J315W wireless model.

I've uninstalled and reinstalled the drivers/software so it shouldn't be that.

Error messages and a FAQ search on the Brother site all suggest that my firewall is blocking communications between the printer and my PC.

When I get to the final stage of the installation where it's supposed to bring up a list of available printers installed, the list if blank and even a manual search etc fails.

So how can I check if NIS is blocking comms between my PC and my Brother wireless printer?

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security

Replies

Kudos0

Re: how can I check if NIS is blocking comms between my PC and my Brother wireless printer?

Hi,

Have you opened the network security map in your NIS to see if the printer is listed? If it's not there add it and give it an appropriate trust level. After a reboot all should be well.

Keep us posted

Dick Win 10x64 current current NSBU
Accepted Solution
Kudos0

Re: how can I check if NIS is blocking comms between my PC and my Brother wireless printer?

sorry for the delay in replying, Dick, but a few hours after I created the thread I lost all conections with the internet for four days.

After three calls to my Internet Provider's Help Desk, the third person found the cause. I'd updgraded to Fibre Optic broadband (BT Infinity) some months ago & hadn't been told by them that it was now more important than ever before to switch off/on and also restart and reset my router & Infinity 'server' regularly. It seems that these retain a lot of data and whilst my connection was working upline, data was getting garbled down.

The main part of the hi-tech solution? A paperclip inserted in a tiny hole to reset the router!

All is now well and I have reinstalled the printer.

Thanks for your help.

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos0

Re: how can I check if NIS is blocking comms between my PC and my Brother wireless printer?

Taffy,

Sounds about like the common solution for many compu8ter problems - reboot

Stay well and surf safe

Dick Win 10x64 current current NSBU
Kudos0

Re: how can I check if NIS is blocking comms between my PC and my Brother wireless printer?


dickevans wrote:

Taffy,

Sounds about like the common solution for many compu8ter problems - reboot

Stay well and surf safe


Yup - you're right. I'd tried the restart button - that's clearly marked on the front of the router - but I have to confess that I hadn't thought of the paper-clip trick! (Still a useful tool for a CD/DVD tary that refuses to open).

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security

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